木兰泉兽医中心 拉辛,威斯康辛州

现在我带着我的狗和我的猫博士本人,在每种情况下,她已经被正确诊断。先前所有的兽医能够诊断我的狗的眼睛条件(只是他的一个问题),但真正的博士。我的狗做的很好,她也帮助我的猫。我爱她的方式,她处理动物和知识的方式。前台人员非常专业和友好。我很高兴找到了他们。我建议这个诊所。

我们的狗很爱和照顾的员工。我们非常满意收到的关心!

我们的狗喜欢这个地方

总是一个伟大的经验。他们帮助我13岁的狗非常用针灸治疗。

我喜欢他们在理解granddog和需要。他们对她的体贴入微。我将让她在本周再次检查一遍。是的。我推荐他们。

他们总是让你感到欢迎,对待宠物就像他们自己的。vetrinarians都如此的友善和诚实对你的宠物的健康和任何治疗计划。木兰泉对待你像家人,每一次。

我的经验是最好的。所有的员工都很好,详细解释每件事。总能提出所有的问题。我不匆忙。我将会使用这个和我兽医诊所。

最伟大的地方,他们对待你像你的家人和我的狗是更好的治疗。他们富有同情心和关心我们俩! !价格非常合理,他们看到我的狗,即使我没有约会。最好的兽医诊所,我永远也不会把我的动物再别的地方。感谢你照顾如此巨大的修补MOLKENTIN和我自己。

这是一个温暖舒适的环境。员工都是微笑和善良和他们的护理是最好的。

这是我第一次访问和印象深刻? ? ? ?也非常开心,他们是“特殊需要”宠物友好和知识渊博的? ? ? ? ? ? ? ?

我把我的两个成年男性猫在上周检查和更新他们的照片。员工很友好,任命处理迅速和顺利。我们肯定会保持我们的猫与木兰任何未来的兽医任命。

我叫几个兽医生病的猫。木兰是唯一一个看到他。但不是一个星期。我可以让他在之前我的猫死了。

非常友好的服务,他们知道他们在做什么!

工作人员很专业。每个人都很有帮助,愿意回答我所有的问题。我从未感到压力或推到我不想做任何事。一面是闻起来令人惊叹。很平静的。100%会回来。我们很高兴我们转向他们!这个小家伙很高兴当他离开。

本人博士是关怀、知识渊博的和非常有同情心。她花时间交朋友惊人的“床边”的方式。我希望我有一个兽医在新墨西哥州喜欢她在家里。

员工是友好和知识渊博的,很干净的地方。

没有需要兽医超过25年。木兰泉兽医中心曾经很好,每个人都这么友好。很高兴我选择我的新宠物。

木兰的工作人员非常关注我们的宠物,我们的约会时间,询问额外的关心或需要我们的宠物。我们感谢他们的对细节的关注和很好的照顾我们的宠物

我一直把我的猫在这里两年,在这里转变我的伴侣的狗也因为这个:我们的狗(是我男朋友的狗第一次所以他有自己的兽医分开我的猫的尾巴受伤。我先打电话给他正常的审查,该动物医院。通过几次后没有得到,有人回答,我告诉我的故事,但不断地说,她不是一个专家,只是给了我她的随机的意见。没有人曾经提供了与动物知识。她说我可以预约如果我真正想要的,但要两周左右。她用这个机会试图出售疫苗和其他服务没有看我的狗的历史。然后我叫木兰弹簧。听了我的故事的人传递一个医生然后给我专业的专家意见以及说服我通过我所有的问题,让我当天的约会。我习惯那里,医生彻底解释一切,从来没有让我觉得冲。然后,像往常一样,我还接到一个电话几天后检查我的狗,可能已经出现积极回答任何问题。 They really care about making sure the pet is okay. This place is amazing. It also provides holistic/natural treatment options along with traditional ones, which is why I started bringing my cat in the first place. I’m so incredibly appreciative of them!

我14岁的马耳他已经越来越难背的腿由于脊柱问题。他一直在各种药物,和救援有限和短暂的。一个针灸治疗,我们看到在他的稳定性和减少疼痛明显改善。这是神奇的!

绝对美妙的工作人员和服务。不能等待他们永久的家!

他们总是为我的贝拉给一个伟大的经验

大最好的人把你的毛皮婴儿恶作剧说感谢所有

我几个狗针灸,从秘书到兽医技术和麦考伊博士都太棒了! !本人博士是我病人Briley狗。针灸后只有2安排他不如脊椎疼痛,他是一个更快乐的小狗这些天。我已经安排2我对针灸的其他狗。路要走博士本人和团队! ! !

为任何类型的宠物的好地方!伟大的人,伟大的服务,非常博学!

总是帮助之外,爱这里的工作人员和医生。有时价格昂贵,不过难道你不会希望有兽医你可以信赖和信任吗?

我的小狗已经紧急,我们以前从未去过那儿,但他们让我们迅速并照顾他。将是我们新的兽医诊所!

我们采用了一个生病的8周大的小狗。经过几个月的保守治疗,木兰弹簧试图卖给我“蛇油”奇迹治愈肠道补充基于伪科学和由一个已知的庸医为我死去的小狗。我带她去专家之后立即意识到不知道她其实是谁,并开始积极治疗。她仍然在一岁去世。我把我的獒询问联合补充;他的移动很好,我想保持这种方式,但是我一直给他沮丧的补充他的胃。Galick博士让我和我的丈夫很不舒服花整个appt试图说服我们提交给频繁,他一生的联合补充注射会花费成千上万美元。我们告诉她我们的预算为100美元/ mo联合补充,当时我们还花数千试图拯救我们提到的小狗,但Galick试图压力我们购买他们。她离开了房间,甚至还有一个职员进来以后打包装好,每个人应承担的照片为他准备去解释这个过程,所以我们必须也解释了对方,我们不能提交的,他们不是我们正在寻找。超级不舒服和不恰当的。 At the end of the appt, Galick sold us supplements that ended up having the exact same ingredients that I’d told her we were trying to avoid because they upset his stomach, so she just didn’t listen to us or his needs whatsoever. I ended up finding ones that worked for him on my own. She also did a dental with extractions on my dachshund, and when his stitches didn’t dissolve passed when they said they should’ve and he still wasn’t eating kibble weeks later, I tried multiple times to make a post-surgery follow-up, but was told that they don’t do follow-ups for dentals. After calling a few times trying to just get them to make sure he was healing okay, I had Galick’s credentials thrown in my face and was basically told I just didn’t understand how this works, and they assured me he was fine. We stopped going to Magnolia after that. He never started eating kibble again and began having behavioral changes, but I’d gone through some major health scares in that time, so it was determined that he was having anxiety issues. He was even put on anxiety meds. It’s been over six months now since his dental surgery, and we just ended up at the ER vet because he was refusing to eat and the hair on his back was standing up like he was in pain. The ER sedated him to examine him thoroughly and determined that he either didn’t heal properly from his dental surgery, or they didn’t do it correctly, so we’ve been referred to a specialist. We’re having to pay another ~2k in under a year because of these issues with his former dental surgery. I’m really upset that we discovered my dog’s been in pain all this time, and absolutely do not recommend Magnolia. They also frequently overcharged us. They credited our account the amounts we overpaid each time, but that still just shouldn’t happen. They’re already an expensive vet clinic.

我打电话预约我的狗,她每年考试,今年她所有的疫苗接种。在我的电话,我问Lori能期望我的总这样我就可以提前计划经济。她告诉我我可以预计约为150美元。我把我的狗给她的约会。他们完成后打电话给我,告诉我总数是284.93美元。我的反应是“为什么这么多?在电话里告诉我这将是大约150美元,这是近一倍”女孩在电话里说,她要去猜他们不加入抽血的价格。我付了,他们把我的狗和我的收据给我。我看一下收据和通知她接种假设接收仍称这是由于第二天要做的。所以我打电话问她为什么没有鉴于这种疫苗接种。 The girl responded that she just forgot to bill for it. I asked her if she is certain my dog actually received the vaccination. She said yes because she is the one who gave it to my dog but now I owe an additional $28. Now my total for the day is $312.93. MORE THAN DOUBLE WHAT I WAS ORIGINALLY TOLD. The next day (sunday) I receive an email for feedback. My feedback was it is absolutely ridiculous to be told $150 and then blindsided with over $300 bill. Now today (monday) I receive a voice-mail from Lori stating she would like to go through the bill with me and clear up any misunderstandings. I called her back. She starts off the conversation saying the blood draw and exam alone equals $200 so she doesn't know why I misunderstood her and thought she said $150. I responded by saying I didn't think it because of a misunderstanding, I thought it was $150 because she told me that's what I should expect. She continued to insist it was my fault for misunderstanding her and not hearing the end of the conversation because she insisted she told me at least $200. And then she said they have a note in my file that they are not to give me verbal quotes any longer and all quotes are to be sent to me. Even if she did say $200, which she did not, my total was still significantly higher than that. So, no matter what she set me up to be blindsided by the actual price. At this point I told her 1 of 2 things is happening here. Either she doesn't clearly remember our conversation or she is trying to not take responsibility and place blame on me. I asked to speak to her boss. She said that would be 1 of the doctors who are busy and she could let them know I wanted them to call me back. She then followed up with "that's if they even call you at all". So with that statement said, that tells me 1 of 2 things. A: either the doctor (her boss) doesn't care about the clients or what their staff are doing. B: she has absolutely no intention on letting the Dr. (Her boss) know that I would like to speak with them regarding my interactions with her. All around, completely unacceptable customer service given by Lori. Had she taken responsibility and said "I apologize for giving you the incorrect price" I would have accepted her apology and moved on. What kind of customer service is this? This is not the first time price discrepancies have been noticed. I referred my neighbor to them after the first time of bringing my dog in. My neighbor and I compared bills and noticed she was billed different fees for the same services I received. Appointments have been made and told there will be no visit fee since the Dr isn't needed for that specific appointment. When it was time to pay, a visit fee would be on the bill. When questioned about it they would say "the Dr went into the room". I wonder if the doctors are aware of all the discrepancies being performed. It seems as though it all depends on what staff member you deal with that determines what your bill will be. No consistency. The Dr's are nice and knowledgeable about their profession. Unfortunately customer service from staff and consistency is lacking.

兽医是伟大和花时间解释一切与我们的狗。