北奥特兰动物医院和繁殖中心 利斯堡，西弗吉尼亚州

北奥特兰动物医院的工作人员非常好，对我的狗照顾得很好。设施也很好。

很明显，他们有午餐时间，他们不会做广告或告诉你。所以当你去接你的狗狗登机时，你必须等到他们打开手机给他们打电话，这样你才能告诉他们你是来接你的狗狗的

我相信给人们/企业以怀疑的好处，所以延迟写评论。然而，这家企业已经有足够的时间来纠正错误，而且还没有尝试过。总而言之，把你的宠物带到别的地方去!这种做法提供了最糟糕的客户体验，并证明他们只关心钱，而不是动物。我希望这篇评论能让很多人避免类似的可怕经历。九月初，我带着一只咳嗽的小狗去了这家诊所。预约的时候，我问过确认咨询预约是否可以和这次预约合并。我被告知“我不知道为什么不可以。”当我到达预约地点时，我惊讶地被告知，我的宠物必须从后门进入，以防止潜在的细菌传播，而我不能从后门进入。相反，他们会在锁着的前门迎接我，并在几分钟内护送我去见她。 I reluctantly agreed, understanding the need to keep other animals safe, and let my pet be taken. After several minutes of waiting at the locked door I was met by a hostile employee who announced that I had been told when I made the appointment that I could not enter the building. When I replied that I had not been told that, she responded very curtly that I had been told and that it was "in my record". I asked "what record?" She responded, "in the call record". I assured her that I was not told this, and that I would not have made the appointment if I had known this. She kept angrily telling me that I had been told. I looked at her and said "I am not lying." Regretfully, I agreed to let the vet see my pet without me present and worried for nearly an hour waiting for an update. That is a ridiculous amount of time to wait and worry, not knowing what is going on with your pet. The vet finally called saying they were going to run a scan and test for kennel cough. After that, I was presented with a bill for more than $580 including a $195 "total health (SuperChem/CBC)", a $210 "respiratory disease PCR-K9" and meds. As it had been nearly an hour and a half at this point that my pet had been in there, I asked for her to be returned to me. I believe in fear-free veterinary care, and it was a shock to me that my young dog had undergone a blood draw without me present. (I'm a board-certified dog trainer and I take my pets' care very seriously. I was told they would bring her right out. Also, not understanding what the PCR-K9 line item was, I asked for an explanation. I waited and waited in the parking lot...no pet. My agitation was above and beyond by now. Finally, I was met at their front door by their head of operations who accused me of yelling and swearing at other customers across the parking lot. UNBELIEVABLE! I never swore or even raised my voice to their staff, and certainly didn't interact with their customers. I have never in my life been treated with such unconscionable behavior. Their customer service is sorely lacking, and their manner of communicating is to accuse and attack first. I asked this man to please return my pet to me. Instead, he said he wanted to discuss the bill. It was quickly clear to me, after he had told me that this must not be the "value proposition" I expected, that this was all about money and a show of safety/sanitary procedures. This was further confirmed later when I was permitted in the building and met by a staff member improperly wearing a mask. As a recurring client who has spend a significant amount of money here (we've had two of our females laparoscopically spayed by Dr. Rickard), I am mortified by how poorly I was treated at this visit. No attempt was made afterwards to rectify the situation. I was told they would review their phone records to see what I was told when I first made the appointment. And, that I would have lab results the next week. No one called to follow up or report on the lab results. I had to call them, well after the deadline, to get lab results. Their response: We must have called the wrong number. Sure...

我1岁的小狗回家时病得很重，腹泻，呕吐，昏昏欲睡。不要把你的宠物送到那里。

我们主要在北奥特兰提供生殖服务。我们对他们进行了OFA测试(他们也提供PennHip)，并在怀孕期间对我们的水坝进行了护理。我们甚至让他们给我们的老狗做了手术，而这个地区的其他人都不愿意!我们就是这样找到他们的，我们的女儿在她的黄金岁月里茁壮成长。由于新冠肺炎疫情，我还没有看到他们新设施的内部，但我在这里的经历一直很好。友好的员工和合理的价格(考虑到他们在生殖保健方面的专长)。我肯定会推荐给其他人，因为他们的兽医护理。

NOAH是这个领域最好的生殖和普通/外科兽医。我们相信我们所有的伯尔尼山犬都能得到他们的照顾，我们有很多这样的狗。自2005年以来，NOAH一直是我们唯一的兽医，我们把所有养小狗的人都推荐给他们

我的狗身上有一个伤口，北奥特兰动物医院比当地任何人都快把我送到医院。这原来是一个囊肿，可能需要手术，但他们清理了它，并关闭了它，这一切都是在他们给我110磅秋田花生黄油通过它的嘴。他不是一个容易相处的病人，但除了兽医技术人员擦得全身都是花生酱之外，整个过程进行得很顺利。我的狗对抗生素的反应不太好，所以他们给它注射了一种通常用在猫身上的抗生素，按重量定价，不用说，我的狗的抗生素很贵，但很值得让它生病，而且效果很好……所有闭合良好，不需要手术切除囊肿。有两个不同的兽医，一个女，一个男，他们都对我的大儿子很好。我强烈推荐这种兽医实践!他们绝对知道自己在做什么，给了我一些选择，让我避免养一只病得很重的狗。

好地方，关心你的宠物!工作人员很棒，瑞卡德医生非常好!强烈推荐!我们开了一个半小时的车去看里卡德医生的第二种意见，这确实让我们放心了。工作人员对我们的猎犬斯库特非常好。

我通常在家里给我的狗狗弗兰克梳理毛发，因为我以前带它去找过其他的梳理师，但他们总是很难和它相处。然而，我工作太忙了，我不能再这样做了。我带他来北奥特兰是因为我觉得他们可能要给他打镇静剂。但令我惊讶的是，我发现他们和弗兰克没有任何问题，他只是在新郎婚礼期间有点紧张。当我抱起它的时候，它非常平静、快乐，看起来非常可爱。带他去看美容师后，他看起来是我见过的最好的。他们是迄今为止最好的美容师!我将在大约4周后带他回去。我上传的照片不像弗兰克。如果你正在寻找一个美容师，带你的狗或猫来这里!

一个优秀的兽医。我非常感谢他们的帮助，并绝对推荐他们!

我不能说足够的好东西!我喜欢他们为我的狗和猫提供的照顾。沟通非常好。

里卡德博士和她的团队非常出色。我们住在马里兰州的黑格斯敦，但我们的饲养员黛比·德斯特(Debi Durst)推荐我们的3只迷你雪纳瑞去那里是值得的，因为我们在当地的兽医经历很糟糕。我们不会去其他地方，因为我们和他们有过很好的经历。如果没有里卡德医生的知识和专业技能，罗茜几年前就已经死了。我们的三只狗都争着看谁先进门。你多久会看到爱去看兽医的狗狗?所有的员工都很友好，关心和爱护动物。里卡德医生在他们打针的时候给他们吃奶酪维兹，这样他们就有了积极的体验，而且不害怕来她的办公室了。医生们毫不犹豫地咨询其他专家或专家，他们甚至打电话给狗粮公司的兽医，以确定适合罗西医疗问题的最佳食物类型。我对他们赞不绝口。 Thanks to all the staff.

糟糕的牙科手术经历。无指导意义的出院说明。下班后没有随叫随到的兽医打电话询问出院指示。周六打电话问尿检结果，整个周一都没接电话。彻头彻尾的灾难。故事是这样的:给宠物做手术，出院时需要服药。没有出院说明说他最后一次服药是什么时候，但指示我们每12小时给一次药(从什么时候开始??)那天晚上我打电话问他最后一次吃药的时候，诊所里没有人值班——一个普通的911急救方案。我很担心我们的小狗，估计他什么时候吃过这三种药…不知道…… give dog all meds as instructed. Dog puking next day. Tell us to bring in. Run another $250 in tests to tell us his kidneys are showing distress. Dr. Nelson who sounded 22 years old was defensive to all my concerns that he was OD'd because we didn't receive any discharge med info, because she "was not the one who did surgery." Literally, all she cared about was that she was not at fault and I had to say, let's move forward with what needs to be done. Then she insisted our dog be injected with more meds because he had thrown up and his blood tests said kidney toxicity. Said no, he's reacting to something so no more meds. Took him back next day for urinalysis. Told me on Monday, docs would decide if he needed intervention. No vet called, I called twice with not even an answering machine. .I have interacted with 3 vets in one week of post-op visits. They all evaluated our dog differently with different levels of concern. Dr. Nelson being the most dramatic with insistent (I think) unnecessary treatment. Other two vets seemed super competent, tried to make it right, but didn't really follow through on care - and concerned they had totally different concerns/opinions of his status. Seeking 2nd opinion elsewhere. Would never go back to this place - much better at Leesburg Vet Clinic or Old Mlll. Satellite office of their original clinic and it shows. But the outside is pretty. Will say, the male vet has amazing bedside manners. The older female vet took a great interest in our dog's condition, but not enough to ensure we'd receive a call (and they didn't answer their phones 2 x I called same day). No.

这是我第一次来，每个人都很友好和礼貌。他们仍在按照新冠肺炎协议进行治疗，但在整个访问过程中都向我通报了情况。他们对预约后的信息做了很好的跟进工作。我强烈推荐。

我需要一个熟悉牛头犬的兽医，因为我带他去的那个兽医也不了解牛头犬的品种，也没有提供牛头犬需要的照顾。经过对兽医的大量研究，这个地方在斗牛犬护理方面得到了很高的评价。然后我联系了一位牛头犬的主人，问她把她的狗带到哪里去了，她说北奥特兰。伟大的决定!他们非常友好，回复邮件、电话和回答任何问题的速度都很快。华莱士医生的表现非常出色。

我们带着我们的空军兵去了北奥特兰兽医医院。他们总是乐于回应和关心。我们的狗喜欢它们。他们总是微笑着欢迎我们。强烈推荐!

兽医和诺亚的所有工作人员都非常出色。几年来，我一直带我的狗去那里进行生殖工作，现在效果很好

逃跑!如果你带你的动物去看兽医，你会看到不专业、粗鲁、无能和价格衡量。自从我们几年前搬到这里，我们就一直去看这个兽医。然而，一开始还不错，但在过去一年里迅速下滑。最近也是最后一根稻草，是试图让我的女恶霸去做绝育手术。兽医建议等到她第一次热身之后。后来发现这对狗狗不好，她现在患乳腺癌的风险更高。兽医声称等待对母狗更有益，然而，这个理论已经被证明是错误的，大多数兽医都不推荐。我们曾在9月份询问过腹腔镜手术的报价，两周后我们终于收到了报价。当时我们试图把手术安排在12月初，因为她已经发情期了，但我们被告知他们不能把手术安排在那么晚，我们必须等到10月份才能安排手术。 Come October we scheduled the procedure for mid December. We received a call at the end of November saying that the Vet that was going to do the procedure had scheduled something else on the date we originally booked the procedure and that they needed to bump the surgery. When we called back they gave us two dates, December 22 or December 29. Upset about the bump, but we wanted to get the dog in before the end of the year and definitely before she went through yet another heat cycle, so we rescheduled for December 29. We just received, November 30, another unsolicited "quote" from North Oatlands that was, of course, higher than the original quote. When I called to find out why we were receiving another quote they claimed that the procedure, that we had scheduled for over a month prior, was tagged as laparoscopic procedure and that we were only quoted for a standard spay. I informed the tech that we had always been asking for a laparoscopic procedure and that was what my dog was scheduled for to begin with. I confirmed this with the tech when I had to reschedule the procedure 2 weeks prior. When I asked why we were just now getting this quote instead of back in September, the answer was "I don't know". Additionally, the line item pricing had also been raised and there were additional charges that were not on the original quote. When questioned about the line item pricing I was given the answer that it was due to my dogs age. My dog is two months older, 1yr 1 month, from when I first received the initial quote! How is age even a factor at this point? I will not be taking either of my dogs back to this establishment at this point nor will I ever consider recommending this vet. Quite the opposite. The clear inconsistencies with pricing, rude techs, and just overall incompetents of the staff here is overwhelming. It's clear that they are more concerned about charging you for anything they can think of and not the care of your animal, which is in line with the statements that previous employees have stated in online reviews of this place, as well. And the fact that this is supposed to be a reproductive Vet is alarming with how they have handled my female dog.

我从外州来这里接受生殖服务，对这里的处理方式非常满意。良好的沟通，服务，效率高，反应迅速。Jaime非常乐于助人，非常专业，并且花了额外的时间来回答我的问题，确保我理解我的选择。这种服务创造了忠诚!非常感谢你的伟大的经验!

世界一流的兽医和美容服务。

华莱士医生和里卡德医生对我的宠物的照顾非常出色。后勤人员也很有帮助。我也惊讶于我被送回家的补品，让我的垃圾有了一个好的开始。

瑞卡德医生和整个诺亚团队对我的孩子的照顾是非常出色的。团队的知识和同情心从入住到出院都是显而易见的。

我一直把我的狗杜克带到诺亚，因为它只是一个生病的小狗。他们知识渊博，会花时间和你在一起，解决你所有的问题。等不及新楼开业了。

所有的工作人员都是友好的，100%为你的狗，以及与你一起做什么是最好的为你的朋友和你与他的关系。

我对奥特兰动物医院非常满意。这个摊位很有礼貌，很专业，也很乐于助人。我对里卡德医生尤其满意。我住在州外，瑞卡德医生是唯一一个不仅熟悉我的狗的伤势，而且有现成的解决方案的兽医。为奥特兰动物医院点赞。强烈推荐。

超爱这个地方!!他们治好了我的狗，而其他三个兽医却没有!!

工作人员彬彬有礼，友好，兽医知识渊博，乐于助人，总是解释程序。里卡德医生对我的女儿很好，并以一种开放的方式为我的问题提供了方便。不像许多兽医，他们被客户的问题吓跑了，她非常开放，完全诚实地回答了他们。强烈推荐这种做法!

我有一只由里卡德博士培育的很棒的爱尔兰猎犬。他现在9岁，突然病得很重。他在佛罗里达州萨拉索塔的紧急兽医诊所接受治疗，然后我联系了里卡德医生，他检查了所有的测试结果，并与我进行了电话咨询，这是最有帮助的信息，我可以与当地兽医讨论。她养了很多很棒的狗，即使在九年之后，看到她的关心和照顾也是很高兴的!

诺亚是我最信任的兽医。他们非常专业，我依靠他们为我的繁殖犬提供任何生殖援助。

我们去找瓦莱里娅·里卡德医生，让她帮我们做腹腔镜手术。我会毫不犹豫地再做一次。它进行得很顺利，真的对你的狗的健康和恢复有很大的影响。我相信她是我们国家唯一做腹腔镜手术的医生。太神奇了。工作人员非常有礼貌，瑞卡德医生也很棒!对我丈夫、我自己和威洛来说都是非常愉快的经历。