VCA银湖动物医院 埃弗雷特,华盛顿

我们有2小,老狗,我们带他们去看他们为什么伤害,等。数千美元之后,我们仍然不知道什么是错的。骨癌,可能吗?我们不知道为什么你的狗狗是吗?真的吗?在价格,他们只爱钱,不在乎你的宠物。

他们带着我的狗,让我在房间等了45分钟才告诉我医生仍然没有。在兽医的总时间在不到一个半小时的耳朵感染和一个小疹子。

江南娱乐主页不幸的是我不得不放下我的英国牛头犬。工作人员让我觉得他们和我通过它。我不能说足够好的东西对每个人都有。我必须决定什么和如何我希望他的骨灰。我女儿在facetime哭着说,她希望他的爪子印。Anysia进来的房间和告诉我她买了a1 2爪印我的女儿。这是一种善举一个非常困难的时候对我和我的女儿。感谢你Anysia这样一个很棒的人。感谢全体职员给我所有的时间和我的可怜的小狗。每个人都是惊人的。

我不会回来的。每次都很突然,粗鲁地打断我说话会试图解释什么是我的狗。我的狗是重要的,当我有话要说,对她的关心,我相信它是重要的让他们接受我的意见。非常失望。

最近不得不放下我们15年的猫。这里的工作人员非常有帮助,理解,和富有同情心。专业水平和照顾我们的宠物都是顶级的。

我最近访问VCA银湖非常欢迎闪过去,在商业关心他们的客户。我不能说足够乐观VCA银湖,从温暖的接受人回答我的第一个电话,能够真正走进他们的业务,跟一个真正的人。我被允许(面对面)兽医当她仔细地听我的担心关于我的宠物,很快,兽医走进检查室,她也很温柔,敏感。我可以告诉之间的通信的兽医,兽医在她走进检查室之前,阻止我没完没了地重复我的问题和原因。兽医彻底检查了我的宠物,她描述了条件,开了药,把足够的时间来确保我知道如何给我的宠物药物。

我带我的狗在这里由于脓肿在她的脖子上。他们能够让我在这很好,医生认为这是一个可怕的问题,要求细胞学检测。我被告知测试结果将会在2 - 3天。我又等了5天,什么也没听见我叫,听医生说叫我过去的结果。我什么也没听见。我叫后7天内,被告知....蟋蟀一样。9天后我打电话告诉他们结果发邮件给我,我将带她去一个不同的审查,而不是回到他们的办公室。那天晚上,医生终于打电话给我留言。我从来没有感到如此驳回或喜欢我的宠物并不重要。最后审查我们去是一个非常繁忙的办公室,还做了一个跟踪电话每次约会,看看我的宠物。 I never got anything that resembled a caring experience at all at VCA in Silverlake. This appointment was also around $500 so even if it boiled down to money, it was surely spent. I cannot express enough how much I would discourage anyone from using this vet

生气后把我的波士顿赛迪起初我很不高兴。她回家更糟,但这不是他们的错。她几乎15,是时候。员工是如此之大!把一只狗你有她的整个生活糟透了!一样疼我感谢丽莎难以置信的员工。!❤

不要来这里,除非你想让他们告诉你你的猫眼睛和运转出现问题,他们需要药物只对他们转身说,他们得到了我的猫与另一个相混淆。他们说要做眼睛测试我的小猫,我害怕他们可能做过一些非常不必要的压力,我的猫。他们会混淆你的猫与另一个病人,所以小心!

本文只独家修饰的一面。VCA本身是伟大的但我从来没有这样糟糕的梳理经验在我的整个生活所以我不得不写一个评论。我的狗回来完全覆盖在自己的头发。我开始把一些出来,发现他整个身体只有大量的松散的头发。好像没有一个是删除(我觉得这部分梳理,纠正我如果我错了)。我开始把多个大型团在外面,决定进去至少得到这些块的一张照片。他的载体,我们给他们也完全覆盖着他的头发。我花了半个小时打扫出来。两个正梳理的结果是剪指甲是做得很好,他的耳朵似乎干净。这并不弥补这个打扮没有正确完成。 My wife was able to call and get half of the grooming cost off, while the manager tried to gilt trip her (which I did not like to hear either). We paid for a service that was incomplete and improperly done. You either do something well or communicate that you are unable to. Attached will be a photo of one of MANY clumps of hair I took off my 22 pound dog. This is well after I spent 10 minutes outside brushing him out. We will not be using the VCA's grooming service and if there is a way to exclusively review the grooming service please tell me and I will send this review that way. We are also considering going to another vet entirely since if this is the quality of service we got I'm not sure I feel comfortable having my dog taken here.

我把我的猫在下午早些时候在周一由于持续的呕吐和腹泻。那天我接到一个电话在下午3:15,与医生有关的测试可以执行我的猫,我决定去很大,改变对他的处方饮食,帮助消化食物。我被告知很大需要24 - 48小时将被检查。现在大约96个小时后,我没有收到任何消息猫很大。我叫2次检查状态。我理解医生很忙,但是当你支付超过300美元就很大,给定一个时间框架,时间应该满足。我很不满意,但幸运的是我的猫现在更好。别人可能没那么幸运,可能依赖于图像处理/测试和审查来拯救他们的宠物的生命。护理人员非常友好和理解。他们都是伟大的,一种乐趣。 I will be looking for other vets to bring my cat to in the future.

这是一个很好的医院,在访问他们和特定的兽医诊所多次在过去的几年里与一只猫和一只狗(需要额外注意的范围超出此工具),我总体满意他们的服务和员工。我现在很失望,然而,经过近2个月,仍然需要分享我的经验。周末我回到兽医在这个设施老化对我的小15岁的狗,当他开始开发肾脏和肝脏问题。在治疗过程中在几个月后,这个特殊的兽医很好联系我关于我的狗的情况,推荐和建议额外的治疗,让我让他通知的任何进一步的发展。令人印象深刻的,对吧?好吧,我的狗的问题变得有点糟糕的周日晚上,第一件事就是和我预约了周一他尽快评估了。(兽医我只能周末。)因为Covid,我无法和我的狗一起去在约会期间,在车里等着。我从主治兽医接到一个电话,我的小狗有癫痫,并建议是时候放下他。我被允许在房间里当时与他花了最后时刻(在此期间他绝对可怕的癫痫); I held him while we put him to sleep. It was heartbreaking. Afterward, the staff was kind and while I paid the bill, I asked that they please let the regular veterinarian know of my dog's passing, anticipating that he would call and certainly offer condolences since we had worked together over several months. Even the staff person I spoke with agreed that he would probably call me. Nope - not a word. I waited until the weekend, thinking that the message had not yet been conveyed to him; I called on Saturday, no call-back, and then again on Sunday. Sunday, the staff member let him know I was on the line, and returned to me with a rather short, snippy attitude (I'm confident relayed by the vet). OK...message read loud & clear! I then tried to call the Office Manager early in the week to see if this was normal behavior for this vet. They were busy that day, and I did not receive a call-back. I did receive a call back from her the following day while I was at work; by that time, I gave up, and had decided that I would write this review. In summary, I do not feel as positive about this hospital as I had been over the last couple of years. I was considering transferring my records from my regular vet of 12 years, as that clinic is now so busy it's difficult to get in; after this experience, I won't be doing so. We will probably continue to use this VCA Animal Hospital in the future for emergency care, as I do feel their veterinary care is good, and we have 4 remaining aging animals who will need care in the future. The lack of response from the vet who originally worked with my dog has left me with the feeling that the "care" part is extended as far as the billing. Although I may return in the future to this clinic, I will not schedule with that vet again, and will attend with no expectation of building a relationship with this clinic. I would like to remind VCA Silver Lake Animal Hospital that the small things DO matter.

银湖VCA将是唯一兽医我信任我的猫。

非常昂贵,甚至没有帮助我的狗。

我需要猫寄宿在我的两只猫,所以我称这位置在3月11日。我采访的人告诉我那只猫寄宿是42.20美元一天。我问的价格是什么如果我有两只猫,她让我知道这是两只猫的42.20美元。她之前告诉我,我的猫能登上那里,他们将需要由兽医检查,所以她对我建立了一个约会。通知你,兽医访问的70美元范围但有优惠券为25美元的新客户在他们的网站上。兽医参观好我们安排他们去寄宿。减少一天,我填写的表格,我检查了我自己的猫的食物,我希望他们社会交往,我相信这是每次约11美元。我很期待~ 300美元的比尔我的猫登上5晚上,加上这个设施费用2.85美元你每天喂你的猫,你从家里带来的食物。当然,如果你使用他们的食物,没有收费。但无论向后似乎是一个政策。 Well, my bill was actually $445.70 because they charged me a daily rate of $41.15 PER CAT. I let them know that that was not what I was told because the person who I talked to on the phone mentioned that it was $42.20 FOR BOTH CATS. Of course I had to pay it if I wanted my cats back and the lady said that it was a "miscommunication". I can see if there was a miscommunication if they were quoting the same daily rate but they weren't even doing that. On top of that, there wasn't even a charge of the daily play time and if I asked if they did it, who is going to say that they did do it or not, they probably did and forgot to add it or they probably forgot to play with my cats and will add it just to get more money. Lastly, when I dropped off my cats, I asked if I would receive any updates or pictures. I was told that they would note it on my file and that I can call for updates. Well I had to call for the update, no one called me at all. They also didn't even bother to call to let me know that my cat was not eating because after 5 days at this facility, my cat has lost two pounds. In conclusion, I'll have my cats boarding at another facility. I don't think my cats received the best of care and did not appreciate that I was not informed that my cat was not eating.

他们非常专业和照顾我的猫。他们完全的前期费用,我们对此表示赞赏。

我带我的狗去看兽医当她真的病了。我已经报名参加了他们关心俱乐部。后我的狗过去了,我打电话取消了对保健俱乐部,他们拒绝了。现在我每个月支付我的已故的宠物。

他们是很好的为我们的动物诊所。他们之间似乎有一个小的断开位置员工和计费。

谢谢你有开看我们的皮毛的孩子是一个挖掘,协助他的疼痛和肿胀在爪子从扩展他的前腿。

优质的服务,通过电话和人

我带我的狗在这里一些牙科工作,最后在比预期更复杂的和昂贵的过程。琼斯博士和员工注意到了我的财务状况,仍然给我的狗依奇特殊护理……他甚至从我打800美元总费用……依奇感觉好多了,我非常感谢VCA员工和琼斯博士。谢谢你! ! ! ! ! ! !? ? ? ? ? ? ? ? ? ? ? ?

到目前为止一切顺利,他们非常友好和照顾好我们的小家伙…

这里的员工是伟大和友好!他们观察到covid程序非常好我们所有动物具有良好的保健和治疗。我没有给5星的唯一原因是因为我个人* *觉得他们确实把一些不必要的程序。没有主要,但就像一个大便测试每隔几个星期没有支持背后的建议似乎只是一个努力得到一些额外的钱。毫不夸张地说唯一的消极点我必须分享,其他一切都很好!

很好,里面所有的人。我还没有任何问题。

他们总是擅长汽车我的猫或狗

他们总是为我的小狗找到一个时间段。超级友好的员工和优秀的医生。

它可以是非常昂贵的,但他们爱你的毛皮的婴儿

他们将允许两人进去furbabay如果是时候让所爱的人越过彩虹桥

今天有一个很好的经验和我的小狗。他们花时间回答我的任何问题,真正进入细节,向我保证我们没有失败的小狗的父母!非常有用和有风度。当然约会和接种疫苗是昂贵的,但他们有一个很好的保健计划和定期接种很多帮助!。让我感觉好多了,因为之前我们感到气馁像我们就没有他。

他们很高兴我非常高级的猫。停车场转移由于Covid问题进展顺利。