Banfield宠物医院 弗吉尼亚州伍德布里奇

每次我想预约我的宠物我得到一百万零一个理由为什么他们不能做一些没有努力去解决表示担忧。但是他们非常有效时把我的钱,没有借口。

我的猫是经历很多过敏和我离开几个月作为一个大学生,我姐姐带我们的猫在这个诊所,因为它是我们唯一的选择,实际上,它可能是我们最大的遗憾。我写这诚实的评论警告任何人不去这个兽医,特别是Tran的“医生”。一些最粗鲁、不专业的人员我曾经遇到过。他们不听,去任何长度煤气灯你以为你的动物的原因是生病了。记录在我的例子中,我的猫有心脏杂音,因为他是相对年轻,这个诊所决定给我的猫强剂量的类固醇来帮助他严重过敏。然而,任何人与任何心脏并发症的最低限度的理解会知道不把动物与此类并发症强剂量的类固醇。在当天晚上他被给予类固醇,他接受了一些最创伤性心脏衰竭和流体建立我的家人见过。我们立即带他去一个紧急/紧急宠物护理服务,他们不得不空很多液体从他的心脏,只是试着让他活着。每个职业以来我们班菲尔德告诉我们,没有医生应该给予他任何类型的类固醇特别是心脏杂音的记录。我的猫现在必须在药物治疗他的余生,可能不会让它直到新年。 I hope this won’t be the case and he will live, but i want to put this out there that this pet hospital gave no concern or regard to our animal, and clearly only cares about money. They have refused to compensate us, often hang up when we call to speak to them, and it just honestly disgusts me how you can go to sleep at night knowing you put animals at harm as a “vet.” Im not the only one to have horrible experiences at this location, just look at the plentiful 1 and 2 star reviews, they’re definitely accurate and again if want your animal to be in proper care and live, I would strongly recommend avoiding this facility at all costs.

*详细审查*这是我第一次负面商业评论我往往传播积极但我真诚地关心这个班菲尔德位置的不道德的行为。我的小狗在推荐的年龄延迟疾病。然而,我决定过程,但前台工作人员建议我预约手术的可用性是有限的。我预约了一个月的时间了,问那医生叫我尽快可能的讨论过程。前台工作人员要求我最好的联系方式,确保我我会接到Tran博士的电话。我从来没有接到电话所以我伸出跟进并告知我应该跟阿尔瓦雷斯博士说她将做手术我的小狗。跟进几个额外的次之后,我终于接到医生的电话阿尔瓦雷斯的前一天预定过程。我决定推进过程基于她的信息和建议。第二天早上7点我把我的小狗,被告知他的过程将由中午完成。江南娱乐主页不幸的是,他对2:30p的过程才开始。 I was disappointed as he had been there all day and no one contacted me to mention a change in schedule (I had to call them). Also, I was told that my puppy would need to remain at the hospital 3 hours following surgery for monitoring. This location closes at 6p so I was a bit confused by how this would be possible. I asked to speak with a manager to express my frustration and gain clarity. The manager, Nicole Salas, was astoundingly unprofessional. She informed me that Banfield does not usually call to educate dog owners about neutering/spaying procedures as they are so simple. She made multiple excuses to explain the reason I did not receive a call from a doctor for a month. She never apologized for any of my inconveniences and spoke in fairly condescending tone. When I arrived to pick up my puppy, he was groggy so I ultimately carried him to my car. Prior to this, I asked to speak with Ms. Salas (the manager) and was told that she was no longer there. A nurse tech came out to share post procedure directions to a couple picking up their puppy who has been spayed. Following this conversation, the tech walked to the back and the front desk staff brought my puppy out and began explaining post surgery procedures. After I asked about his medicine, she also tried to answer to the best of her ability. I also asked that she show me his incision and give me an idea of how it should look as it heals. Although I had a phone conversation with Dr. Alvarez immediately following surgery (which I appreciated), I imagine someone other than the front desk staff should be available to answer medical questions at pick up.

不要带你的宠物去班菲尔德。他们是不负责任和不关心如果他们杀了你的宠物。我把我的猫过敏治疗了好几年。起初他收到类固醇注射,但停止了多年之后,他发明了一种心杂音由于类固醇。伍德布里奇在我从斯普林菲尔德的位置转向位置由于斯普林菲尔德的任命被预定,Tran博士建议类固醇治疗。我担忧我的猫的心,她向我保证这将是很好。这是绝对不是好。后的第二天我的猫的第二类固醇射杀Tran博士的要求下,他走进充血性心力衰竭。那天晚上他做到了,但他有一个显著缩短寿命;我和他还剩半年到一年。 Dr. Tran and the other doctor working at this location--I've forgotten her name, but rest assured that there are no competent or compassionate doctors here--have refused to even admit that the steroid shots could've contributed to my cat's congestive heart failure. They are cold, uncaring, and incompetent. I have been asking for compensation for the treatments that caused my cat's heart to fail and they have denied that it could even be heart failure. These people will kill your pet, take your money, and deny all responsibility. As a franchise, Banfield is affordable because you get what you pay for, which is third-rate care. The pet wellness plan is not real insurance, it is a scam with a whole lot of fine print that makes cancelling it a huge hassle. Do yourself and your pet a favor: get a real healthcare plan and see a real vet.

改善服务和员工友好,跟上现在,请不要雇佣消极的和反社会的人了

我有我的抱怨,但他们是相当不错的。我爱,我每月支付,而不是一次照顾动物。

我用Banfield服务自2015年以来和服务逐步恶化。直到去年我非常满意。在过去的一年中,我登记我的小狗一只小狗保健计划。今年,他们没有提供的DNA测试提供的计划。我说话直接经理,4月告诉她我一个列表,将亲自测试套件来的时候打电话给我。现在是八月底。我有两次呼吁相关服务我的狗呕吐,被告知没有超过2周,可以调用另一个班菲尔德。今天我要求续杯的犬恶丝虫药物和没有问,女人以为我没有给我的宠物为6个月,而我的宠物已收到它每月最后接到Banfield的6个月的处方。她把我放在终端也没说她这样做,我没有时间接我的狗。这让我更多的担心还没有更新的记录。 At any rate, over 50% of the staff that answer the phone are impatient or rude and do not provide the services requested during the telephone call. Often no one actually answers the phone and I’ve not received return calls when I’ve left voice mail. None of these concerns are a testament to the quality of the medical professionals but all due to the lack of customer service and Banfield taking too many patients on wellness plans. Money over customer care.

不要浪费你的时间。他们会安排你为您的下一个约会然后给你回电话重新安排,因为他们“没有博士在当时他们最初预定你的约会。”How does that make any sense at all? I scheduled an appointment for my puppy weeks in advance. Then, the past two days I get 2 voicemails saying that I need to call back to reschedule an hour later than my original time slot. I'm thinking, ok that's fine it's just an hour right. But every time I tried calling back they NEVER answered. I work Monday-friday and cannot pick up the phone instantly. Today I finally was able to answer. Then they tell me they have to reschedule a different day. I asked what happened to the last 2 voicemails you guys left about just changing it the same day an hour later? First they said, "oh, because my dog is a puppy she is too small for a drop off." (Which makes NO SENSE, I have always done drop offs for my puppy, if anything they are recommending them bc of covid) Then they ended up saying they gave the appointment to someone else.Then they said I have to figure it out when I can come back and call them back? I cannot tell you how frustrating/upset this is. I have caught them in too many lies. and for that reason, I am giving them one star.

他们所有真正关心动物非常专业!

很好的经验。在只有4小时。好考试。

很好,帮助和提示前台和veternarians治疗我的狗

班菲尔德医院,我一直在客户端和主班菲尔德20多年,但在过去的几个月里我一直失望,相信有可能错过了癌症的诊断与洛根以及巨大的员工流失率在12月我正常的宠物医院导致我们被当作数字,前台员工甚至不能找到我的账户和我的电话号码。他们拒绝看到艾莉及时在不同的医院,因为她没有与医生的关系建立,她所需要的就只是一个cytopoint注入。我已经取消了艾莉的计划和岩石的不更新和客户服务团队竭尽全力来提醒我,我还要支付我已故的洛根的计划以及岩石的。记住,当我的洛根生病,他们拒绝见我,因为他们“在3小时关闭”,最好是带他去医院紧急。最终花费超过1000美元,然后,我才了解他的癌症虽然血液工作据说已经完成2个月前和他们说一切都显得很好。我们不得不把心爱的洛根2天后。我强烈建议你不要使用班菲尔德,如果你正在考虑。尽管他们回复说他们想讨论我想补充的是,我已经叫他们的客户支持团队也没有收到一个电话回来,我发送电子邮件,没有收到回复我的电子邮件。

我会给予五星级客户服务好。每次我打电话给我问我是否介意把一个简短。它从来不是短暂的!我总是最终不得不挂断电话。当我挂了电话,立即召回却被搁置!我愤怒,将寻找其他地方。

伟大的兽医照顾你的宠物。卫生保健计划他们确保你可以保持健康。

我把我的猫在这里12月几个疫苗和耳朵看着。400美元后,我被送回家治疗耳朵感染的抗生素和方向。我跟着这封信的方向。快进到今天,我带我的宠物回来,因为他一直在挠他的耳朵。200美元后来和我同样的一瓶药物和工作人员看着我说,“只是想让你知道这需要冷藏。有时我们忘记给瓶子,哈哈。“事实证明我没有被告知这是第一次。显然我最初对他无效的药物,因为一个错误的办公室职员,我毫不怀疑这导致再感染,我和我的宠物的不适,要给这个办公室另一个200美元。不高兴。可能不回来了。 If anything I feel I’m owed money from this place for jeopardizing my cats health with poor communication such that he had a reinfection (which was probably NEVER CURED IN THE FIRST PLACE) and I had to PAY FOR AN ENTIRE ADDITIONAL VISIT.

最近我叫班菲尔德帮助的所有权的证明我的2只狗,有松散,捡起和英镑。在夏天我带我的狗有狂犬病疫苗和其他需求。他们说他们没有记录。1我的狗坐在那儿几天45美元一天,直到我能得到证明。我不会把我的动物。

我已经把我的不不自2016年以来,员工(尤其是Ingrid)是惊人的,每次都对我们非常关心我们。如果我有任何问题或需要文书工作很快就会帮助我。我建议班菲尔德在湖岭有人住在这里

本周我的拳击手女孩她切除卵巢手术!切口锥阻止她舔她!

所以我把我的小狗Banfield经过多次建议我的朋友。我没有失望。麦格拉思博士和护士奥斯卡实在太棒了,我提供优秀的客户服务。由于Covid,你不能和你的动物,是一个关心我,因为这是我第一次幼崽。麦格拉思博士出来以及奥斯卡和我能够见到他们,与他们建立信任在释放我的小狗照顾。我不推荐他们,他们做得很好与我的狗将照片,接种疫苗,和身体。神奇的治疗和可操作的信息来更好的改善我的狗的生活。感谢他们也爱不够。

爱的服务给我们的小狗

我喜欢班菲尔德和我通常去斯坦福德。这个不比较。我们最近搬到所以我决定把我的furbaby这里。我没有得到任何提醒我通常会为我的约会。我们遇到塞车,我多次试图调用之前我们的约会时间。他们没有回答。我们最终迟到十分钟。他们没有尝试与我们联系我们的约会。兽医已经把别人和前台试图利用借口我们已经忙了一个小时。只有很少人,所以我不知道如何在次我打电话给你不接一次。 The Stafford one is smaller but when our car broke down once, they still managed to answer the phone. They immediately try to see if we can get there soon, another slot available or if we need to reschedule for another day. They are usually are packed but they remain responsive, and do reminders and calls. They are actually helpful at Stafford and I rather deal with the distance than deal with this Banfield.

自2016年以来,我一直将这个班菲尔德我使用住在弗吉尼亚州伍德布里奇,但搬到亚历山大,我拒绝切换到另一个班菲尔德医院,当我说我拒绝开关我带我的狗在早上,然后去散步在波拖马可河米尔斯购物中心,直到我得到那里打电话说准备代替开车40分钟+要回家,墨菲博士是太棒了! ! ! !更不用说所有护士是伟大的包括前端人员、博士也是伟大的!我不能要求一个更好的博士和护士照顾我的两个bulldogges !绝对推荐给任何人,每个人!

出色的!员工非常亲切和兽医医生太棒了!

他们从来不接电话。他们也总是当你让他们在电话里的态度。他们从不做东西当被问及ie或跟踪调用发送记录。喜欢到底是怎么回事。如何你是一个动物医院,它就会直接进入语音信箱是没有意义的。

不是专业,质量差,不响应,可怜的价值,把他们喜欢的东西还是坏? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?,我认为这是每一个,他们不关心我爱的人,他们关心我的钱

良好的服务和良好的照顾我的猫山姆。

我们的狗生病了,咳嗽,呼吸困难,非常糟糕的腹泻连续两天。我们叫这班菲尔德让他们知道我们想让我们的狗被视为最早看到他和他们说,他们今天任命8天。真的. .8天?痛苦的狗吗?他们告诉我们打电话给安嫩代尔位置,猜猜. .安嫩代尔的位置说,他们最早任命这个星期五,但因为他生病了,让他在明天早上8点下车就可以监视他,看看是错误的。同时,我这不仅留下评论,因为这一事件。除了友好菲律宾女士,其他人粗鲁,困惑,或无益的。一旦他们问我是否需要安排我们的狗的中性时他已经培养了。 Another time the medication provided was incorrect for his size. Whenever he's been dropped off they never call to tell us when he is done or ready to be picked up. They don't tell you what your dog needs or when their next appointment should be. Obviously this is just a bad location/employees since the Annandale one has been so helpful. I only signed up for the membership because I've had good experiences prior with Banfield prior to moving to this area, but for this location, it's been a waste.

很好的员工,解释的宠物健康、安全、高效的操作系统在COVID-19规定。

请把自己从这个位置。我真的宁愿开车一个小时去另一个。我总是去这个位置直到最后2年拍他们已经改变了这么多从客户服务到他们如何对某些事情“充电”。他们从收取90 - 100美元到230美元+服务我们总是得到。我叫其他地点和价格没有改变。所以我不确定发生了什么在这个位置。但过去两年一直可怕的处理。现在接电话的人是亲切直到你发现一个谎言。就像我说的他们需要他们的老员工。绝对不会这个位置了。

我不满意这一事实相当简洁博士和在我们的谈话不愉快后术后我的狗她咸宁(切除卵巢)。她似乎很烦恼,我的问题皮肤条件在她下巴(诊断为痤疮?),我1你银8月份实验室对食物不感兴趣了,我不得不成为,而创造性的方式让她吃狗粮。她的一些建议关于食欲下降了正确的放肆和荒谬,关注多少我锻炼她的突然丧失的主要原因,对食物的兴趣。我锻炼她如果不超过大多数其他狗主人我知道。真的生气我演讲,她不是足够的体育锻炼(甚至心理刺激)。班菲尔德很好一般非专业兽医医疗服务在一个合理的价格,但我不会跟他们重申我们的水计划处后第一年的小狗计划+,因为这样的交互和医学建议。我甚至没有得到提醒术前手术前一晚电话要在协议。之前的一件好事我有兽医医学经验和培训来填补空白banfield平庸的卫生保健和客户服务。