白橡木动物医院 弗吉尼亚州弗雷德里克斯堡

我的猫正在和脱发,我需要切除卵巢。他们让我很快和很好。她们照顾她和非常有益的过程叫我就在过程期间,她通过这个过程好恢复。他们很有耐心的与我的猫非常害怕,让我去做我们需要麻醉(我不是很擅长把药丸在她的食物)。程序以来,我的猫已经恢复她外套的头发,甚至似乎更有趣。Skarbek博士是伟大的非常关心和有经验的兽医,很高兴她照看我的小宝贝!

所以,我一直很好的,20年来支付客户的业务。我爱的一些文档,技术总是美好的。“业务”的管理是严酷的,不贪婪的客户友好,给人的印象是最高的学位。他们最近告诉我预订“一个月”,当我要求一位上了年纪的appt心爱的宠物一直待在这里许多年。奇迹般地,appt开放兽医我想看看,和我李尔的女孩。不得不跟进,因为她变得更好,然后变得昏昏欲睡。有人告诉我必须缴纳“紧急访问”费!常规appt费用是60美元。应急费用135美元! ! ! ! ! !严重吗? Review the part about Client for 20 years. Follow up due to new medication. Not to mention, when they did "fit me in", I waited with my sick lil girl in a room for 1.5 hours. Resolution? Nope. Again, techs and docs (most) are wonderful. But today wasn't our regular doc. So we had to start from scratch. Told me, at end of appt, to schedule YET ANOTHER Tech appt for 7 days from today to recheck, again. OK. Had to have tech schedule appt with the admin staff. There seems to be no room left at this "practice" for true animal care and care of loyal clientele. Just book em full! Book em till our regulars with issues that can't wait A MONTH, don't have a choice but to pay for an "Emergency". How sad that greed has surpassed true compassion. And the office manager....... whoa! Scary! LOUD - no inside voice? I know that's her job, to scare people out of their money, but......... So, do I go out and about to try to find a more accommodating practice, AGAIN? Where would THAT be, I wonder? So, great docs (most) IF you can get an appt. If you have a HEALTHY animal, go here! Need more care? Forget it!

几年前我离开了该地区,最近返回。我总是有很好的经验在过去这个诊所。当我回来时我的第一个约会自搬回明显这不是同一个地方了。前台员工是但是缺乏知识。我把我的小狗之一是检查可能尿路感染。我问及准备发生了这是第一次和他们说就带他。狗都是为他们的照片和询问完成这些,而我在那里。他们说只要是允许20分钟时间段内不应该有问题。我把狗和兽医(Skarbek博士)问我尿液样本(我知道这似乎是显而易见的,但我不认为,预期前台员工走我需要什么)。我没有和她不能得到任何尿液。 This was a total of 5 minutes. I asked about shots for the dogs and she said the appointment was over (after telling me there was nothing she could do). I reminded her that I scheduled an appointment with a 20 minute window. She abruptly replied without hesitation or consideration that she needed to go because she had an emergency. It was obvious she didn't and was defensive by her response. She left the room and within seconds the vet tech came in and said the emergency was cancelled and the vet would come back to give the shots. This involved a quick exam and the shot itself- an additional 2.5 minutes for each dog. She also made out $$$ with this 10 minute appointment so it couldn't be about the money. It became apparent to me after that the heart of this clinic is not in the right place. We have since found another vet. I'm not ok with someone who is supposed to care for these animals, dismiss a client who cares and wants to take care of the pet in such an abrasive and unprofessional manner. UPDATE 6/1/18: One of our dogs had his teeth cleaned by this clinic in September 2017. Today he is in surgery again, less than 9 months later, with 6 seriously abscessed teeth. The new vet says that it is not likely this amount of infection formed in only 9 months, or even a year. As for the "UTI"; our pup was diagnosed with a slipped desk in his back under the care of a new vet. The incontinence was a result of him being in so much pain, he couldn't control his bladder. To say we made a great choice moving to a new vet might be an understatement.

我们已经将哇超过8年。在那时他们专业,容易讨论和令人难以置信的有用。无论是从通用意见或建议。此工具帮助我导航的困难开始新生的小狗和胡椒博士绝对是了不起的在为我提供最好的成功。我们只有几个实例是不寻常的,只有一次我们质疑我们想返回的不专业处理调度下预约我们的幼崽。来找出员工刚刚完全是可怕的一天。毕竟,我们是人类。医生的神奇的方法是“推荐”,接受业主的决定是否他们想要与特定疫苗(前进)维多利亚是一个奇妙的美容师和工作人员已经很适应我的不可预知的和反应性的狗。

伟大的服务和良好的狗培训。

我正在为10 + 2狗。wait-room员工超级友好看似个人朋友,和非常生硬,粗鲁,和时髦的和我在一起。我不知道这与我的年龄,或者我缺乏个人与他们的关系。我的一个狗在癫痫发作。他们审查未能确定为什么。后的第一个兽医我去他们(弗吉尼亚州布莱克斯堡的)能够提供答案我们的首次访问。我不推荐这个地方任何人,除非你亲自了解员工。尝试弗雷德里克斯堡动物医院,医生对病人的态度好,很有帮助和信息,准确、全面更好的体验。

惊人的服务。在弗雷德里克斯堡诊所。这些家伙不足够的信贷。我来这里多年。我只有1糟糕的经历。其他时间已经相当惊人。非常关心,尽其所能让你在紧急情况下。

我亲爱的朋友最近需要帮助,她的男孩(小狗)受伤。这些人带他,固定他(都在爱他),让他回到我们如此之快。和兽医花时间来解释外保健的计划——我们的车辆在一个雷雨,我甚至不能开始解释碰我们。我松了一口气,知道今年夏天我搬家到这里,我发现我的新兽医。这些家伙太棒了! ! !

试图获得预约咳嗽我的猫已经因为我们让他一年前。带他去前两个兽医给他一枪在他的肺部和轻微的炎症滴耳剂对耳朵感染他。…

杰出的在所有方面!医生(我们看到他们),审查技术,美容师,前台都是专业人士。我们有处理老化的狗的健康问题,新的小狗,损伤,预防健康和美容。很快,培训将被添加到列表中。我们不能更快乐与护理质量,友好的服务,准时约会、响应性固体的建议(包括电话),同情和爱对我们毛茸茸的家庭。感谢有一个美妙的支持,狗是真正的家庭在附近。谢谢你白橡木!

带我们的狗洗他们想剃他而不是在单词“花时间去刷他”

今天早上我带着granddog 930贴切。及时在恰当的时间两个年轻人走了出来,拿起可可。我已经把我的平板电脑因为兽医医生从不准时。男孩是我错了。没有比我更早打开我的平板电脑granddog返回给我。我们生活大约6英里从这个练习,我在儿子的车道上,享年950岁。路要走白你下来一门科学。谢谢

胡椒博士兽医助理和员工是很好的。绝对啸对胡椒博士和她的同情、关心和专业知识在照顾我的家人,一个10岁的狗。我一直把我的“宝宝”哇,因为他是一只小狗,他们绝对是感人的。上帝保佑你。

我们的迷你雪纳瑞科比是一个病人在白橡树,因为我们在2012年搬到这里。几个月前,科比从肾衰竭去世。胡椒博士和她的同事总是关心科比很好。他也定期梳理,我们总是满意的服务。并不重要,当我需要预约他们总是可以看到科比,尤其是在紧急情况下。我真正欣赏的保健科比了。

非常专业,彬彬有礼、富有同情心的兽医助理的工作人员。合理的价格。我强烈推荐。

喜欢带我的狗去白橡木。他们总是那么善良和信息。在日托,运动鞋,和兽医人员我也没想去其他地方

我年迈的母亲最近收到她的宠物的医疗记录的副本邮件注意从业主声称他们将不再向她的宠物提供兽医服务和“祝你好运”(是的,他们写了)。他们没有解释为什么,但我知道她有一个问题最近非常粗鲁的办公室工作人员。而不是联系和她讨论这件事,他们只是把她后客户在过去的20年。我也是一个客户直到两年前我最后的宠物了。兽医是不错,但是办公室工作人员通常是相当粗鲁和不专业。很难得到一个约会,当我打电话给我是通常受到一个繁忙的信号或立即被放置在一个漫长的持有(没有先问我能不能保持住)。好几次当我出现赴约我忽略了柜台职员而焦虑的宠物。价格很高,兽医是伟大的,缺乏客户服务技巧的办公室工作人员把这个不值得。我得到的印象,他们认为他们有足够的业务和不关心客户服务或基本专业很好,他们有足够的竞争。

我已经来到这里,因为我刚搬到这个地区,采用我的德牧。我的叔叔和婶婶也用他们直到他们搬离了那个地区,发现仔细审查。我永远感谢病人和工作人员。他们总是记住我的小狗安慰,总是听我的问题和意见作为它的主人。最重要的是他们的工作与狗需要以外的医疗需求。我的小狗是一个很皮带无功狗,他们努力工作来确保一个房间当我到达或者一个可用很快如果有另一只狗在房间里。我的狗不是侵略性的但是害怕其他狗当皮带和反应,恐惧。我很欣赏的员工承认这一点,使我们的访问尽可能简单我的小狗和我。最近,与Kincheloe一次可怕的经历后,我能中性我的狗和我的兽医感谢他们。某处我信任的人,知道他是在最好的照顾。

白橡树是我们兽医需要的好地方。我们离开的唯一原因是由于开车。我们在小镇的另一边的边缘弗雷德里克斯堡战役战场地区的邮件。去兽医交通总是一个40分钟+驱动方式由于交通和狗是一吨的压力。我们很幸运找到一个质量审查更接近我们。但是我想留下一个评论对于那些寻找兽医需要。

他们撒谎时给予建议采用一只小狗。发生这件事非常难过和不安。我希望他们可以更诚实。

冬青在白橡木作为资源来指导我们的狗需要专业的护理。我们甚至不去预约,她走出她的方式推荐其他地方会更适合。我建议白橡木和冬青特别照顾我的动物。

今天是我第一次在那里与我的新小狗。这绝对是优秀的兽医诊所。员工都非常友好,知识渊博。兽医博士狼很有帮助和理解。我特别欣赏这个,这是我第一次养宠物。她很有耐心。我强烈推荐使用该诊所为任何你的毛皮婴儿。

我的妻子和我已经自2005年以来我们的两只猫和一只狗在这里。质量是高,但迅速下降在过去两年,在前台和大部分的人员。只不过这个地方已经成为一个医生在盒子里。可怜的服务,长时间的等待,由于在预订取消预约。如果你需要一个兽医看别处。

我一个客户,因为他们开了,真的在这个地方有起伏。一些员工得到小的裤子“太大”的态度是最坏的打算。我花了很多的辛苦挣来的钱在这里有11个狗和2…

我们已经把我们的狗在这里一段时间。大多数时候诊所似乎很友好,关心照顾他们的宠物。我们的狗在药物已一年多现在呼吸控制问题一直保持它的大部分。我们的问题是当我们在续杯,总是,去把它捡起来。我们被告知要准备好几个小时,我们会得到一个电话如果有任何问题。当我们到达加快药物他们没有准备好,我们被告知我们必须预约我们的狗可以药物之前,显然它的政策好。然而,没有人叫我们之前或提醒我们任何问题与填充脚本。我发现在柜台后我已经等了30分钟。上面所有这些收银员有大胆警察和态度我心烦意乱的时候。这个问题并不是我们必须预约药物,这是事实我不得不等待30分钟时发现这一切我是来捡起药物。 A heads up prior to us driving all the way out there like we were promised or a courtesy call before the year was up would have been nice. In the end I had to fight with these folks to get meds at least up until my poor dogs appointment just to keep her breathing comfortable. Disgruntled pet owner for sure!

非常喜欢这个地方!兽医知识渊博,给我们正确的诊断与aquia garrisonville动物医院,多年来一直会!发现了一个新的兽医为我们的菲奥娜! ? ? ? ?强烈推荐!

为什么进入勇气之前我们将不再把我们的业务,我想说我们有非常愉快的体验Drs邓恩,卡宾,和胡椒。我们也没有问题的前台员工,尽管其中一些已经不到礼貌。我们把我们在治疗雄性猫尿块在2017年11月中旬。我们很高兴他最初的治疗。他继续体验和排尿困难,我们把他带回几个约会哇。每个任命原定有不同的兽医,我们感到了猫的不安在他们的办公室和延迟识别第二个阻塞事件。每次约会结束的处方药物促进排尿更放松。我们后来通知,经过数周的给我们的猫,它会导致便秘。这种副作用是上市文书工作我们回家的任何地方,但我们觉得它导致需要在2月14日给他灌肠,带走了几块明显不舒服的猫粪便的影响。其中一个在1月下旬访问期间,我们的猫看见Skarvek博士,连同她的没有经验的兽医技术表现得好像他们害怕我们的猫。 He was vocal because, as most cats do, he had figured out the vet is not a fun place to be. He was not physically aggressive, yet I was asked to handle him myself to remove him from his carrier and was asked to weigh him myself. Dr. Skarvek handled him in a way that made me feel she was not actually concerned for his welfare, but more concerned about getting us out of the office. She also did an X-ray that showed he was constipated, but did not offer any suggestion of what to do and simply told us he “needed to poop.” Ultimately, our cat ended up having another blocking episode and was again kept for several days. During this time, the vet staff consistently communicated that he was “aggressive.” We were told that he has abnormally narrow urinary anatomy- a trait which has likely contributed to the continuation of his difficulties, and one which was likely noticed and not communicated during his initial episode in November. Had we known this, we could have made a more educated decision regarding surgical solutions when it became clear this would be a recurring issue for our cat, who has been extremely uncomfortable for the better part of three months. We were told we would pick him up Feb. 16th. The morning of the 16th came and went with no call. My husband called at 1pm, and the staff acted like his call was an inconvenience until it was pointed out that THEY missed the initial morning call. He then was told our cat would be kept until the 17th for observation and that we would receive an evening call. We did not receive a call. On the 17th, we were told he would not be kept over the weekend because he was “aggressive” and they did not have staff that could handle him. When my husband picked him up, he was asked to handle our cat, again, by Dr. Skarvek. When he left, he asked for our cat’s paperwork and notified staff that we would not be returning. When we got home and read through his paperwork, we found that he sustained an injury that resulted in a bloody nail during his first visit, which we were never notified about. We also noticed discrepancies in what doctors noted they said during calls and exams vs what was actually said to us. My two biggest complaints are this office's communication, and Dr. Skarvek, who acted scared of our cat on multiple occasions, once in front of a young, inexperienced vet tech who will likely reproduce similar behavior in her own career. We will be exploring surgical options for our cat at other locations. I would not recommend bringing your cat here for anything other than routine exams or vaccinations.

最难的时期和决定我们的生活,我看到了同情的员工。随着时间的临近,我是一团糟。我看到了员工哭。很高兴看到这样的慈悲,尤其是对一个动物他们才见过两次,不是在最好的情况下! !强烈推荐! !

很粗鲁的和缓慢的前台人员。似乎不关心客户,我觉得我是负担他们的到来我的宠物。医生是伟大的但前台是可怕的。将我的生意。

我叫了几次安排培训和波拉约一个多星期。每次我被告知我要留言,没人能回答我的问题。今天当我打电话,冬青不停在我和…