Banfield宠物医院 德克萨斯州

这个宠物医院是伟大的。员工是愉悦和关怀。他们指导我带我的小狗去兽医,我的小狗不需要昂贵服务的医院。我会推荐他们可能需要的人服务。

远离这个地方!他们只关心钱。

格雷厄姆是有史以来最糟糕的兽医博士!为所有人或动物没有耐心!

醒来Veternairy宠物轧机,过度充电给宠物治疗他们并不特别需要。

TL;博士:这对年度检查办公室是可以接受的,但是一旦你的狗是任何非常规的治疗,诊断为其他地方寻求治疗。班菲尔德跳过标准评估实践之前分配我的狗一个危险的治疗计划。底线:我不相信这个办公室与我的狗的健康和安全。我的全部审查:我的救援犬犬恶丝虫的测试。那天晚些时候,这个办公室的人给我打电话告诉我我的狗的测试是负面的和他的健康很好。两个小时之后,我们接到一个电话从另一个副说测试实际上是积极的和我的狗需要立即,昂贵的,而痛苦的治疗治疗寄生虫感染之前他收养。这个快速改变是一个令人震惊的坏消息,一个指向一个基本缺乏沟通和培训员工的一部分糖土地Banfield的位置。每次我所请求的电子邮件从这个办公室,我不得不回电话请求一次。我从来没有收到要求及时邮件(或者,在某些情况下,* *)从这个办公室。 My spam inbox is empty and Banfield's second email never has trouble getting through, so this isn't the fault of my spam filters. Multiple times, staff have communicated something to me on the phone in clear terms, only to communicate contradictory information at a later date. When questioned about these contradictions, they claim, "Well, whatever YOU THOUGHT we said on the phone" (this statement is, of course, a tacit refusal to take responsibility) "the correct information should've been in the email we sent..." Please see the previous paragraph for why I meet this claim with skepticism. The only emails I have received from Banfield are automated messages from the online web portal. Today while pursuing heartworm treatment for my dog, I was yet again given information that contradicted the earlier information communicated to me on part of this office. I was told to reference an email that does not exist in my inbox. When I brought up these repeated instances of communication breakdown, citing that I was concerned they might make errors in my dog's treatment given their apparent lack of organization, I was told I should "probably find a different vet for the sake of [my] mental health." But when you have a time-sensitive treatment plan in place, that is far easier said than done. And yet, because it was clear that the man on the phone (who claimed he's worked there for 8 years with zero mistakes) had no regard for communicating with me, I found another vet as quickly as I could after we ended the call. Speaking to this new vet revealed that Banfield did not perform certain basic assessments on my dog before assigning them a heartworm treatment plan, an egregious oversight I am now shocked to learn took place. Apparently these assessments are standard practice, but they are ones Banfield did not perform. I will not be going back to Banfield at any location. I would have likely stayed had any effort whatsoever been made to reassure me about this team's competency, but no such efforts were made. Instead I was personally blamed for "mishearing" what they'd told me, told to reference emails I was never sent, given non-answers about their repeated communication issues, and treated with a fundamental lack of empathy. The man I spoke to on the phone said, "I don't know anything about your past poor experiences, so I can't and won't give you any reassurances about our communication practices," and that is NOT a valid response to someone questioning your team's communication. It illustrates that you do not care about the actions of your team, which is how communication breakdowns in team settings happen in the first place. That lack of concern and inability to take responsibility speaks volumes. (Another note: A friend of mine's dog passed away last week due to Banfield misdiagnosing cancer as benign, so take that further anecdote as a reason why you should not patronize this chain of vet clinics.)

人员和兽医都非常漂亮和丰富。我将再去10/10。我的狗伤了她的腿,他们很好的照顾她。她回家一个非常快乐的狗。

兽医是伟大的l。诚实的关于费用和给我们一个便宜的选择在看到我们的猫

班菲尔德计划了我的狗我已经通过支付和犬恶丝虫丸在我的计划,但由于covid我是孤立的,当我去皮卡我的宠物药一个星期后他们又嘱咐我药丸荒谬的服务他们不会得到我的生意我再也不会建议他们给任何人吗

最近我没有任何时间去那里。请修复你的秘密在我的电话跟踪,这是瓦克

甚至不知道从哪里开始,几个月前就在这些照片我的狗所以他可能呆在小狗日托。我叫Covid的约会,因为我不得不在停车场等着。你打电话给他们,他们告诉我,他是由于另一个截图,我检查我的记录我也不是时间5个月但是我做到了。我是120年引用的。当我把他捡起来该法案是在250年,他们说他是由于另一个擅自开枪了!当我去找兽医他拒绝见我,尽管跟经理和跟踪几个月公司什么都没有发生。他们是一群骗子,才不管你的宠物,只是增销你。如果你爱你的宠物不去那里或信任这些骗子! ! ! ! !

神奇的兽医和兽医技术人员。他们帮助我们度过的每一步确保我们的小狗是很好的照顾。我们小狗必须接受牙科手术之一,我们非常害怕他会在麻醉…

是史上最糟糕的经验对人类主人和宠物——不值得的钱也不努力…

兽医我看到是美妙和甜蜜的,但不专业,粗鲁,不称职的接待员完全毁了我们的经验。我应该让我的宠物下车跟进预约并呼吁路边像往常一样,但持有几分钟后有人问我如果我们能等到另一个宠物是见过之后,我告诉他们,我的汽车空调不工作,我很担心我的宠物过热。她看似没有问题让我的宠物加热+ 95度,甚至不知道约会是什么。弄清楚之后,他需要一个耳朵拭子她说费用是45美元。我知道我上次没有报酬与健康计划所以我不理解电荷和科技交流测试只是因为我已经在那里了。我回到家,看着这个计划,看到这只涵盖第一耳朵拭子测试。如果这已经沟通好,而不只是“不覆盖”,如果我们没有在高温下了25分钟在这一点上我愿意做测试。我也询问了心蠕虫测试被送到外部实验室两个星期前,她声称兽医打电话给我,留下了一个语音信箱,但我从未有一个。当我们叫回来后我被告知,他们没有收到来自实验室的结果意味着接待员在撒谎。没关系,背后的实验室运行,但撒谎,让它看起来好像没有是我的错是绝对没有好结果。 If it weren't for being stuck with the wellness plan I would be looking for another vet despite having a good experience with the vet and all other employees.

我们爱和信任这个地方! !

非常不错的宠物。很棒的兽医和sraff !

干净的和伟大的客户服务

不错的经验,只需要等待我的车完成评价我的宠物。

它总是好的,我找到的一切需要。

总是好的,谨慎和尊重。价格是好的。

这个兽医诊所否认一生处方药物狗粮,我的黑色实验室一直在5年。他们说因为兽医没有看到他们不会复制他的处方所复制其他班菲尔德网站5岁。然而,在最近的处方兽医的名字从之前的6个月是他们的医生。他们完全无视这一事实他的处方是一生处方他实际提供的兽医,而不是试图强有力的手臂到把我们的狗,他们只是为了得到他的狗粮。绝对的耻辱。

我的宠物Banfield多年。我喜欢,我可以放下我的宠物(7点这个时间),然后继续我的一天。我接到电话时准备好下午1点提货。我把它们带综合考试,我收到了一份详细的报告兽医亲自打电话给我。我也收到了英航书面报告当我拿起我的宠物。价格竞争与其他兽医办公室和工作人员很有礼貌。五颗星。

我曾经有过他们的保险和它帮助。

法恩斯沃思博士这个兽医是你最好的+ + + +。员工在这个班菲尔德的质量令我们感到惊讶。我们的狗,比利鲍勃T,看着,规定食品,维生素的关节,他12年以上。他正在像一个5岁的老鼠又梗。卢克的助理给我们宝宝很棒,辛西娅在桌子非常适宜的。非常感谢。

非常友好的员工。整体会回来

医生已经太棒了。他们花时间回答我的问题,把我的狗非常好

我目前除了Banfield的小狗早期护理计划。我把4月大腊肠混合位置(16758西南Fwy糖土地,TX 77479美国)在宠物聪明。好的——Dr.Aurora玛丽·沃克是一个了不起的兽医受过高等教育和伟大的医生对病人的态度。沃克博士是卢娜的兽医她总是高兴地看到月亮,总是回答我的问题/答案/卢娜的担忧与受过教育的建议。她也因为月亮不是用疫苗也已经得到她的指甲剪,尽管它是一点价格我不介意因为Dr.Walker剪裁时总是小心对待卢娜和病人,总是夹在这里房间里的指甲在我的前面。和在任何时候访问如果月亮变得过于分心或烦躁,她将提供卢娜有点喷香港治疗。坏——Dr.Amanda Vasicek很粗鲁的从她走进了门。卢娜Dr.Vasicek之前速度一点进入了房间。我已经有餐巾纸清理Lunas事故。Dr.Vasicek是一个非常积极的/生气语气说“我明白了”我回答“你确定我几乎完成”她说生气就像我是一个孩子“是的你需要洗手”。 This incident all happens upon her just walking in the room. I had expressed some concerns about Luna having difficulty using the potty outside and her puppy breath. When discussing my concerns with her she was very one-sided and very annoyed when I asked further questions. She starts verbally attacking my Methods of training instead of suggesting a better method. Then when discussing dental she immediately starts judging me and my methods once again. I asked very politely if using greenies was a proper method to dental if so how many times a day or week is appropriate. She literally rolled her eyes and goes on a whole rant how greenies are not fully effective and why wouldn't I brush her teeth she proceeds to say you brush your teeth don't you. She then suggest after that that I was not providing Luna with the proper nutrition/food she needed for a healthy development due to her concerns of her not being at 10 pounds.She has zero bedside manner and is very one sided. This appointment was also Luna's last puppy vaccination as it should've been an exciting appointment it was very disappointing and scary. Upon Dr.Vasicek Providing Luna her vaccination she hold her down very aggressively making Luna very nervous and Luna was squirming trying to get away and instead of calming her down or asking me to hold her she tightens her grip and still tries to provide the vaccination upon doing so she stabs Luna with the needle two times causing her to bleed. And instead of seeming remorseful she says " oh it looks like since you were moving I poked you again". The vet assistant In the room looks with concern for after she stabbed Luna with the needle for a second time Lunas right leg gave out and Luna pooped on the table and left a smear of blood. At this point Dr.Vasicek still showed no concern as the vet assistant picks up Luna and take her to the back to clean the blood off and clip her nails. I've never had them take Luna to the back to clip her nails and when she came back her nails were butchered. Upon leaving this appointment Luna was truly traumatized. This is unacceptable and very disappointing. Not to also mention we also had been waiting for 40 minutes after Luna's initial appointment time to be seen.

我一个月前在线预定这个约会。当我安排约会我明确在笔记中写道,这将是一个每年清洁牙齿,包括板岩的所有照片和综合考试。我们必须这样做为了降低压力,并让技术人员的能力来管理他的药物。我直到前一天才通知约会,他会不会在他的牙齿清洁/镇静接种。我非常沮丧,并要求和经理说话。我被告知经理会给我回电话;他们从来没有。前一天我把石板整个城市有他的约会。我没有机会和在石板的人谈谈。按计划他下降,当然我们有问题。 Not only did they not even attempt his dental cleaning, but they also attempted to administer the comprehensive exam and inoculations that give him extreme anxiety. He's a 100 lb mastiff and special consideration/ techniques need to be given to ensure a safe environment for everyone including the dog. I have used several Banfield hospitals, but for years I have had issues with this particular hospital. I do intend to file a formal complaint. The animals care and safety does not seem to be a priority to this hospital.

我没有亲自去过banfield但是今天我不得不帮助安排我妹妹的狗安乐死为他的健康状况突然迅速下降。它不是标准的政策,这样做同行不是以前的病人,但是由于他们的难以置信的员工,英里,会从他的说话方式与博士对我们的情况,使多个调用来回,直到我们整理出来,我们可以得到一个约会定于今天,周六,在一个非常合理的利率相比,紧急兽医诊所。告别心爱的宠物是很困难的事情,但由于英里和博士同意帮助,一些重量被取消,而她可以平静地说再见。

我绝对爱班菲尔德!服务很好,健康计划是一个救命稻草!有宠物这么久我知道他们可以花多少钱;但与他们不同的健康计划——我不仅省钱,但是我只有支付全年在安装方便大量分解! ! !这意味着很多,我考虑到我没钱支付总费用和税收,等汁液EMBETTER我珍贵的小宠物的生活? ? ? ?? ? ? ? ! !再加上他们调度可用性、礼貌和耐心前台和护理人员,质量技术兽医不能被击败。(我没有不安/问题与任何个人在任何我去过班菲尔德;和许多)+我爱他们到处如果我移动,还是度假,等等,他们仍然像往常一样提供给我吗? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ! ! !

我已经与Banfield不少年了,开始在纽约。第一次在这个位置,前台的人非常可怕,我的宠物提供子宫积脓(之前被告知电话)大量出血,前台让我等待即使我的约会时间…然后她告诉我重量我自己的宠物(这是科技的责任),后进入房间检查,兽医把科技后退和前进的信息关于我的宠物,而不是检查她,她自己,只有进来后我要求兽医,却被告知他们不执行这种类型的手术。我将取消我的订阅班菲尔德。