Banfield宠物医院 得克萨斯州圣安东尼奥市

我爱兽医…我从来没有一个问题与他们或他们的能力照顾好我的皮毛的婴儿。我还想做一个特定的喊出麦肯纳(抱歉如果我拼写错了,女孩!)。她一直是那么善良和细心的我的狗和我已经为他们担心。她有一个倾听的对象,是极有帮助的,我需要,我不能更珍惜她。给她加薪。我最大的问题总是与其他工作人员面前。他们从不对他们打开手机,一旦当我打电话给他们,我被骗了,基本上被称为骗子。他们有一个严重的问题与回答电话和它经常发生,我认为移动兽医。写这816点后打电话4次,得到一个vm说他们不开放。 YES THEY ARE. Editing to add...it is now 838 AM and their phones are still off. Called another one to see if their phones matched their Google hours and they do. This happens every time I try to call in the morning. Editing again...915AM and still off.

这个位置有最好的工作人员和医生!

我把我的两个孩子,他们被Dr.Julie们。她和她的员工提供优秀的客户服务,他们很细心和爱心。谢谢你

总是友好的员工。位于宠物店。经常问的问题或需要我的狗的体重。

上周一在9月20日我和要求作出任命呼吁我的狗绝育,他们说他们可以我早在10月15日。我告诉他们我需要尽快完成导致热我的狗。今天,他们打电话取消了,他们告诉我他们的医生是怀孕了,不能做手术。之后支付114.00拍摄我的狗已经有了。他们取消了我,将我支付额外的200美元取消他们的健康计划。不去这里大扯掉! ! !我也与BBB起诉他们。

史上最棒的审查经验。非常关心兽医。

所以Banfield宠物死亡医院是可怕的,至少在我们的经验。确保你读小字,因为这是我们的错误。所以当你的宠物死了,你仍然需要支付剩下的你让他们在健康计划。每个月,直到还清,你会得到支付的每月提醒动物你不再(像我们的悲伤没有足够的提醒)。我们理解为我们的宠物的计划还活着,但我们死去的人?你的理解呢?加上他们不照顾任何费用像crematorial如果你的宠物去世。他们只是把它们卷起来的毯子,手回去,说“他们是遗憾你失去了亲人”。客户服务经理,医生,无论谁,都说“当你签署了文件,在小字,它说即使在宠物死亡,你必须支付健康计划”。我应该阅读小字,那是我的错误。 We should have asked more questions, but we didn't think we would need to ever be doing something like that, at least not for awhile. It should be something that is mentioned and discussed when signing up, because people aren't thinking of their pets' death, just their care, at the time. I get you're a business (yes hospital, but felt no remorse, more business like with the pay situation), but no compassion or empathy for these type of situations is very off putting and upsetting. Never will we be using them for pet care/needs when we're done paying off our late pets and current pets wellness plans, have no choice but to pay off or they'll send to collections.

多布森博士是最好的猫审核我们发现。她关心我们的猫一样。

多布森博士和员工都是很棒的。非常专业和他们真正关心我们的家庭成员四个腿。

我丢了我的狗上午9点,他们举行了她直到下午四点没有打电话给我让我知道她已经准备好了。我认为他们正在配备。

非常细心,总是有帮助的

更新:我更新我的评论的原因之一,她的名字叫梅根。她的转变在这个位置。她向我伸出手,不仅真诚地听是什么让我如此难过,但是那天给了我完整的上下文,可能导致我的猫如此恐惧和耐药。仍有事故,应该处理好他们,但是,我真的很感激梅根的注意问题。如果我们决定把我们的猫回来完成我们的计划,她保证他们不会落榜,因为他们无法处理其他猫咪周围坐几个小时不严重了。我在班菲尔德最初是满意我的服务,但是自从我去年两个小猫,我已经越来越糟糕的服务。今天我将删除他们完全后,取消我的健康计划,找到一个新的审查。事情已经建立,最近一次是在11月时卵巢切除和阉割。我说过无数次我希望他们他们在手术时芯片和确认这一个护士/技术。猜测并没有发生,因为没有人把它放在笔记吗? Today they were scheduled for a routine check-up and a nail trim. We were also going to schedule another appointment for their microchipping. Cats were dropped off at 9:45 in the morning. Around 11 AM my partner called to see if they were ready for pick-up. The nurse/tech said it was taking a bit longer and that they normally try to get all appointments out the door by 2 PM. I didn't hear from them at all until 2, so at 2 the cats were picked up, where Banfield informed us that they had both been so fearful and aggressive that nothing had been done. First of all, why weren't we told about this at any point? Why hold onto our poor cats for this long without saying anything about this? Second, I just flat out don't believe my cats are so aggressive they couldn't be calmed. Not because they're special little happy babies, but because it's not their temperament. They're not aggressive to any other person who enters our house. They growl, and that's about it. But apparently the staff at Banfield couldn't calm them down enough and expect us to dope them up before their next visit.

我们摧毁了这样说,但这个地方是绝对可怕的。我们的宠物是放下后,我们不断被指控为他的健康计划,只有让他们说我们欠平衡。我们永远不会把我们的狗在这里,我们已经不回来的边缘由于缺乏梳理部门处理。不要把你的狗在一个健康计划。这是一个抢钱。

兽医是知识渊博的,第二次看我的猫,当我被问到一个额外的关注。

到目前为止我很高兴我妹妹n法律给我她的宠物保险以及月度成本低。

我支付一个健康计划,他们要看看他们是否可以在紧急适合我的小狗。

非常好的服务。所有的人工作有超级好

多布森博士是最好的! ! !

伯纳尔博士考试后叫我们在电话中我们的狗,与我们在10分钟对他们的饮食,身体问题,我们强调Covid 19隔离和担忧的影响。在他给我们留下了深刻的关注。在诊所有路边下降和解决社会距离。我们班菲尔德多年来作为狗主兽医,我们非常满意他们的卫生保健。

与宠物不能进去。没有得到一个非常全面的报告我的狗呢? ? ? ?

我爱这里的员工!他们是友好和有很多同情我们人类和我们的皮毛婴儿。谢谢大家!

多布森博士是一个伟大的兽医,非常有同情心的病人和他们的主人

我有一个老狗。带他,因为我见过他下降。长话短说:兽医当天晚些时候打电话给我,是100米/人力资源与许多医学术语和我只是无法理解……我们没有找到他的解决方案。要带他去另一个班菲尔德和服务更好的照顾。

多布森博士是我有过的最好的审查会议的乐趣

我进来了一个被遗弃的小狗&只是试图让一个瞎猜她的年龄算出如果我需要买公式或者小狗食物。这是几天后Covid关闭德州&我的兽医只是接受急诊病例。在几分钟的交谈在班菲尔德女士,她舀起小狗和带她去。我能听到小狗哭&没有人问发生了什么,因为他们都在后面。最后,那位女士把小狗出来,说“你很幸运,我们的一个兽医技术将她!”Wait, what?! I didn't come in there to leave the puppy with a complete stranger, much less to have you perform any procedure on her without permission. My shock & confusion as to what was happening was met with hostility from the banfield staff. She belittled me while explaining how "rescues worked." I nearly had to raise my voice just to get the puppy back. My vet was appalled when I told her what happened, so she squeezed in an appointment later that day. The damage you did to her toe without my permission took over a month to heal and wasn't a cheap treatment. There are ways to go about running a practice. Preforming a procedure without permission, leaving a customer in the dark & then belittling them because things didn't go your way is just BAD buisness.

他们和我的小狗好极了。我很高兴我在这里花了他。

我的狗病得很重,我们被要求作出任命为以后只能改期吗? ? ? ?

爱这个地方!他们对待我的神奇的动物。他们的服务非常满意。

糟糕的服务和员工互相沟通不是很好。我有2点路边任命只有没有人来我的车(是的,我叫并通知前台我到达),一个小时后我的宠物还没有见过。当被问及为什么和我由于网上申请和告诉他们我有一个等待。他们不希望看到我的狗直到验证了电荷和整个时间我们认为我们的狗被看着。

很棒的员工与我们这些人的工作完成我的狗手术完全令人敬畏的人谢谢你