Banfield宠物医院 赫托,德克萨斯

强迫员工工作COVID-19症状吗? !不安全、不专业。

我想我的小猫得到他们所需要的照片,我不确定没有吗?却没人告诉我在安排我的约会,这是一个下降的约会。我从来没有打电话通知他们准备好接-近6小时之后我不得不打电话询问。这是一个奇怪的商业模式需要减少约会,当通常需要20分钟。2只小猫白血病预防费用大约是180美元,其他地方是60美元……此外,一个小猫文书说他重达0.1磅,是“理想”的重量。他们显然只是填写空白,没有做得很好。不会回来。其他地方让你存在,而且费用更少。不确定的魅力。

漂亮的女士,是快速和伟大的服务

我爱这个地方,兽医谁照顾我的狗。

在班菲尔德约为7年。赫托位置是唯一的位置我有问题。如果你有重新安排预约或电话小姐,祝你好运。试图重新安排预约我的一个男孩和一个星期后,仍在试图设置它。我最糟糕的经历是一个在他6个月检查,当我把他捡起来,他们真的不知道所做的那一天,我不得不在一个星期后,一位女士问我当我想安排6月检查。他们没有在系统中把它我只是?和员工是不断变化的,每一个新面孔,没有人知道发生了什么。有我继续服务如果没有点我的宠物越来越没有价值。

我带我的宠物去开放以来这个位置。他们真的没有解决我的宠物临床问题和无法详细解释治疗和/宠物的问题。我联系了他们周日由于紧急我的宠物和最早被告知他们可以看到他是星期二。他们是紧急,我决定带我的宠物去另一个兽医。最差的位置和服务人员和任何你会的兽医。

经理是一半以上的员工辞职的原因。

接待员很愉快当我等待我的狗要护送,提到我的狗可能是害怕(我的狗立即进去,没有问题)。汤普森博士解释说她需要做什么。之后,我需要电话因为我没有访问设置,和工作人员帮助我进入系统和访问所有的香奈儿的论文工作。很容易处理。

动物有定期。参加健康计划。当我们有一个小问题我们可以在一天内或2。但是当我有一个宠物不好,他们看到了多年,我可能需要讨论的问题突然没有任命了两周!他们有你的钱但是没有你或你的宠物当你最需要它

有点生气,因为他们改变了我的约会两次之后设置但最终得到我的宠物在早集。Covid谨慎。伟大的客户服务。兽医打电话让我知道一切都完成了。

汤普森博士是美妙的,真正关心你的宠物。实践经理,凡妮莎,另一方面是痛苦与计费问题,似乎有意避免客户(我们称为5 x没有回电话,亲自去了两次,从未与她)。

有一个可怕的经历。非常糟糕的事。不得不开车到德克萨斯心脏相反我死去的小狗,他们甚至不会开门跟我或者告诉我该怎么做。无情的人。

我带我的狗在紧急情况下一个星期天。他们带她检查她想出了一个治疗计划,进展顺利。我的问题与他们的跟进。他们put.ky。狗在类固醇和兽医劝我不要突然停止它。我不得不打电话给三个不同的时间在一个星期内找到后我应该怎么处理她下周末的类固醇跑了出去。他们终于叫我回来的日子,我最后一次剂量的药告诉我去接,就说明如何使类固醇。我到那里去接更多的药物和技术,医生说想让她上3周,即使她回到正常的自我。我要求与兽医,从来没有听说过。非常糟糕的客户服务。

爱的人员赫托的位置。他们照顾好我的孩子,爱他们就像他们自己的。

他们忘了做一些服务我问的我的狗

带狗结扎和植入芯片。结扎就好了(我们所知),但从接了花了10个小时。芯片开始的皮肤,也不会回复和兽医技术不会回电话,最后下班之前给我们打电话回来。刚刚安排预约明天但我们必须再次让他下车,我不知道我可以信任他们的能力。

我的猫有堵塞,需要紧急手术。班菲尔德赫托团队非常敏感,并帮助在数小时内找到一个外科医生进行手术。护理是超越。

在赫托班菲尔德是最坏的打算。我带我的狗有三次,每一次希望它会更好,但它没有。我在医疗和工作明白因为COVID协议现在是非常不同的。我理解为什么他们做一个只在他们的位置。我的问题是如何执行下降和上升的过程。每次我去那里,它从未被平滑。我已经打电话给电话号码有人拿起之前的2至3倍。然后需要另一个5 - 10分钟他们摄入的过程。最糟糕的是拿起你的动物。似乎他们叫每个人都在同一时间,这是一个疯狂。 My last visit I received a call at 5:15pm giving me the run down of the visit and letting me know that Tucker was ready to be picked up. I call when I arrive at 5:32pm. I talk to one representative who then puts me on hold to check on something. I wait for about 5 mins, then a different representative picks-up the phone. I then tell everything I told the previous rep, "I'm outside and ready to pick up my dog." I am then placed on hold for another 10 mins. I hear someone pick-up the phone and then it hangs up. So there goes 15 mins of me waiting on the phone to pick-up my dog. I finally have to flag down a tech who is delivering other pets and get her to bring my dog to me. This is absolutely ridiculous! I will never take my dog to this location again! Banfield needs to invest in an online intake, checkout, and payment process. You guys need to train your staff better, because the current service is extremely below par.

友好的,唯一的抱怨是,如果别人需要皮卡宠物好运。他们不是伟大接电话或听语音邮件如果你不提前安排它在减少做皮卡的人有麻烦了。也不知道为什么小时非常之间的位置。

兽医护理的快餐服务,你的宠物的健康就会受到影响。兽医助理人员的高中和无能和兽医人员不想跟业主超过5分钟。如果你的宠物需要任何超过疫苗和牙齿清洁请去别的地方为了你的宠物的健康(森林湾动物医院是惊人的)。

Kelyn(名字拼写错误)和另一个绅士是太棒了!他们有耐心和同情我的救援犬喜欢吠叫。他们把他们的时间和它是一个伟大的经验!

对我们每个人都是如此的友善,富有同情心和我们的狗。我们一定会回来的! !

伟大的服务和友好的工作人员! !

很喜欢这个地方,我的宠物真的很喜欢它

员工在这个位置,我与都非常好,看上去很有帮助。如果你的狗需要一个指甲修剪或基本的疫苗,这是一个好地方去。如果你的狗生病了我求求你请不要带了。我的狗几乎死于本周由于缺少关心她。幸运的是她被德州中部兽医紧急救了医院。这里有详细的安排:我带我的狗在我怀疑泌尿道感染。他们注意到她在疫苗和推动我们去做。后做一个验尿他们证实泌尿道感染。还在考试期间膀胱石头掉了出来。他们建议x射线是否有更多的石头。 x-ray confirmed more stones and a huge bladder that was filled, there was what appeared to be another possible stone creating an obstruction by Dr. Thompson couldn't decide if the white spot to the left of her spine was bone or a bladder stone. Because my dog had a very full bladder and wasn't peeing she stuck a needle in her to empty it. Dr. Thompson said as long as she's leaking urine though it's not a full obstruction and should be fine. They also told me she had vomited twice while there but said nothing else and didn't seem concerned about it. They sent my dog home with antibiotics and a $62 bag of dog food to dissolve the stones. As soon as I got her home and gave her some water she started throwing up every 5-10 minutes. She had very labored breathing, drooling and could barely walk. I started to get very worried so I called the office. I asked if I should take her to the emergency hospital Dr. Thompson said only if she was like a wet rag. Told me to try a bland diet that night to see if her stomach would settle but didn't seem too concerned. My dog just kept getting worse and worse. I called back again and told them and asked what we should do. After waiting for 30 minutes for a call back I called again and was going to ask for pain medication at the very least but by the time they got back on the phone the office was closed so they sent me to a different location to get some. I ended up taking her to the emergency hospital and they had to rush her back immediately to sedate her because she was in so much pain and had a fever of 106. They gave her IV fluids, pain meds, anti nausea meds and emptied her bladder. Contrary to what Dr. Thompson said a partial blockage IS an emergency situation and everything is NOT ok as long as something is leaking. The emergency hospital wanted me to pass along the advice to this vet: 1. Do NOT give a sick dog vaccinations 2. Never just send a vomiting dog home with no care instructions 3. If a dog has a UTI they should be given pain medication 4. If a dog has a UTI and partial/full obstruction due to bladder stones make sure the pain medication given won't shut down their kidneys due to the fact that they can't urinate and filter those meds out. 5. A partial blockage from bladder stones is NEVER ok, just because a dog is still leaking urine(and blood) doesn't mean you have 60 hours until it becomes a life threatening situation. If there is a partial blockage it needs to be addressed asap. 60 hours would have been after my dog died. 6. You should go the the emergency vet way before your pet looks like a wet rag. If your dog is shaking, can barely walk, drooling, vomiting and in a lot of pain and you know they have bladder stones go immediately even if it can still hold it's head up. My dog had to have emergency surgery to save her life. Had we not taken her to the ER she would have died that very night. If I had been smarter and taken her to a better vet they would have recognized this earlier and we could have avoided an emergency situation and thousands of dollars for the ER. Please please please do not take your pet here if they are ill.

班菲尔德赫托是惊人的。优秀的客户服务和友好的专业人士。

我遇到的人,如医生和工作人员礼貌和友好,我的一个明星来自他们的系统运行方式,我建议许多偏离购买他们的健康计划,除非他们想充分利用它。我为我的狗买了一个计划,希望他们可以评估他的健康,看看他们能做什么。他只有5岁。他们跑犬恶丝虫的血液测试,说他积极但我需要支付更多的钱在我的计划为另一个血液测试,看他在什么阶段,与此同时他们给我提供了数以千计的药物来援助他暂时作为一个小,我买不起。前进,也许1 - 2个月后,我的狗去世了。我带他去看兽医照顾火葬一样。我甚至支付费用的粘土爪子印我的狗。他们说这将需要大约两周,我等了又什么都没有。叫几乎每周都询问,还是什么都没有,他们说第二天经理跟我说,没有接到电话。已5个月,我从来没有,粘土爪子印,我每月支付25美元的健康计划我甚至不能使用由于我的狗不见了,我甚至不能在切换到其他狗。 I regret interacting with this office and would recommend looking into other places.

我叫1 1/2之前出现。不回电话! ? ? ? ?我和我的妻子叫电话号码在门上听的消息(关闭星期日)哈哈,所以我们和小狗走在被告知(空办公室)整天订了固体。接待员很粗鲁的成人为什么我们没有响应从初1 1/2小时前。当我说这个网站应该被检查,小时的窗口,随着答录机! ! ! !接待员说的企业! ! !请公司? ? ? ? ? ? ? ? ? ? ? ?教你的接待员如何回复电话,不做他们的工作时要有礼貌! ! ! !更不用说沟通技巧未来潜在的客户,有很多朋友和宠物!我给1星,因为我不能负的? ? ? ? stars!

我以前在那里工作。我相信水计划处计划。但是他们不经常出门遛狗去洗手间。如果你打算离开你的狗躺在那里,请知道。

带我的猫的耳朵感染和消化问题。他们进行了许多测试胃部问题,擦洗耳朵。我们给他他们规定的药,他有一些救济。我们是一个多月后,他的耳朵问题回来复仇。它很臭很糟糕。胃的问题也回来了。当我打电话看看能做什么告诉我有两周没有开口,他们不能在一个新的脚本给他一些减免他的耳朵,我没有得到一个电话从兽医。我意识到成本来保持你的宠物健康,我愿意支付它。我也期待良好的服务和一些理解,我的宠物是不舒服,应该很快因为他已经接受这一次。没有深刻的印象