Banfield宠物医院 纽波特纽斯,北卡罗莱纳

我爱员工,但我感觉,因为它的公司我没有照顾我的宠物,我应该。我每月支付健康计划和其不错在某种程度上但很难预约,只有你真的能得到下降。如果你有一些轻微的紧急需要你的动物不同的兽医。我觉得唯一Banfield有益的是定期检查ups和疫苗。

爱班菲尔德。团队很有帮助和支持时把我的猫。兽医花时间与我交谈。尽管我的猫过世了,团队确定给我寄一张卡片和每个人的签名识别我的损失。这是意想不到的,但这样一个甜蜜的姿态。

医生(希斯博士)把好照顾我的毛皮婴儿. .当程序完成她亲自给我打电话给我的信息我的孩子!肯定会利用这个医院了…谢谢你的专业....

将返回的好地方。员工是知识渊博的,有帮助的。一个+

我们爱班菲尔德和医生在过去17年,但我们已经看到工作人员一直在汉普顿道路非常不专业。在某种程度上我们有一个新的预防保健诊所。江南娱乐主页不幸的是,我们试图回来,发现什么都没有改变。我打电话给安排一个约会我的狗。凯拉笑着接电话,完成一个私人康沃变频器与另一个工作人员。她终于承认我和她打招呼说。我解释说,我想第一个可用的预约安排。她问几个问题和细节的症状等几分钟&说“你应该带他去他的医生或一个ER”。我建议她,已经预定了今晚,但我希望你早一点东西。我震惊她说,“我告诉你的是我们没有约会。 " What?! Why waste my time? The first thing I said to you was I'm calling to schedule an appointment for today. She knew then that couldn't be fulfilled so why the inquisition? At least she seemed amused with my frustration. Banfield this is where we part.

这些人总是很善良,很高兴我的孩子。

不可能当宠物有一个问题他们需要等待超过2周

我喜欢那里的人们。他们照顾好我的孩子。客户服务总是点是否在人或在电话里。

工作人员都在点。伟大的客户服务。

我爱班菲尔德。他们都是很棒的动物。所以爱和关怀。他们让你觉得你的宠物是最好的手。最好的医生是Struble博士弗吉尼亚州纽波特纽斯的位置。她和你的宠物沟通任何问题。她总是问你有什么问题或担忧。Struble博士是如此的爱和关怀。她在她的领域最好的体验。如果你想要一个诚实和爱博士. .要求Struble博士。 She is the best in 757 area.

伟大的员工,和伟大的保健计划以负担得起的价格。员工总是惊人的疯狂的小狗和我非常焦虑

我的狗是一个病人在过去几年。当兽医的geat-the助理和服务人员还有很多不足之处。今天早上我打电话给安排一个约会我的狗,因为我相信他有眼部感染。有人接电话非常粗鲁,我被搁置。当她终于回到这条线我被告知我的狗不能看到3周(en可以严重的眼部感染,导致失明,介意你),她似乎并不关心或不善解人意。我已经说过了,我不惊讶,因为兽医以外的人员一般都很不愉快,但是,我觉得这需要共享,这样别人就可以知道和知道会发生什么,当他们进入诊所。

员工是知识渊博的和友好的。他们总是做得很好与我的狗和我很特别。肯定会推荐给那些在该地区furbaby猫或狗吗

他们不是好如果你的宠物生病了。他们从来没有约会的疾病需要紧急关注。他们请您留意当地紧急审查。

喜欢这个班菲尔德。打了在该地区,这是已知的。这是几乎总是忙。

这是我的狗第一次参观员工都非常友好。

接待员是粗鲁和不专业。我被告知我的约会没有另一个30分钟,当我不明确将在一段时间内,有两个短信提醒我的时间安排。她吹掉,说如果我4点钟的预约没有显示也许我们可以更早见到你。她说有一个问题在网上与他们的个人电脑。预约的重点是什么然后被告知它是错的。她不理我的时候看看,给我错误的跳蚤治疗和另一个人要对我进行检查。甚至个人帮助我发表声明,她认为我已经签出。可怕的服务!

我被迫下降,因为他们从不有可用性除了几个月。我的儿子有焦虑和不喜欢离开那里。他们几乎没有时间做任何事情。你总是会访问一个月,大多数时间你只能做下降,即使他们说后我告诉他们他的焦虑和不应该放弃,他应该我和他然后决不允许!我将开关兽医当我儿子保险。我一直与他们4 +年,我建议他们去我妈妈去年得到了一只小狗,他们以同样的方式对待她。我不满意服务。我可以和他去看兽医。之前Covid他们变得如此,一切都是几个月。他们需要雇佣更多的人跟上他们的客户和我们的皮毛的婴儿。

员工是如此的关爱和良好的与宠物。他们真的我的猫体贴入微,让她和我们最后的日子舒服。

是我的狗期待新兽医。当我到那里我被忽视和独处。当我终于有一个词与某人他们只是转过身来,另一个人来上尖叫她的肺部说我有一个语音信箱,电话预约确认永远不会发生。所以我不建议没有人来这里! ! !糟糕的服务和客户关怀。

Struble博士是最棒的!她花时间了解幸运的“中国小猎犬综合症”和关心她的爪子像没有其他!

伟大的宠物店,兽医

他们照顾好我的宝宝!

艾维-玛丽博士是惊人的和我的猕猴桃!

设立约会一个月前,当我到达的那一天和我的狗,他们说我是“反应迟钝”电话,语音邮件,所以他们自动填充我的槽与别人,一个槽,我之前支付在线当试图开始与他们保险!当我到前台我说话是粗鲁的,只是走了没说什么要得到另一个接待员谁更粗鲁!几乎指责我撒谎不接受电话或语音信箱。当我问如果它是热议月再次赴约,她烦人气鼓鼓地在继续之前告诉我的日期。所以不专业和不礼貌的,这是我第一次尝试我的狗转过去,但现在肯定不是!不要把你的动物在这里,除非你想要迎接较差的服务。

如果我可以给零星星……我会的。我认为很长时间将审查。但是,我觉得这是必要的。我想阻止别人和我有同样的经历。首先,我想说,我有很好的经验与汉普顿和威廉斯堡办事处。总的来说,班菲尔德是一个伟大的组织。但是,我不建议纽波特纽斯的办公室。在过去的一年里,我失去了狗和猫由于缺乏一个全面的检查。我的狗是在健康检查。也许两分钟的兽医和我说话。 The exam lasted maybe 10 minutes. My dog had a NEW diagnosis of a heart murmur. I asked if I need to see a specialist. She stated, "well if you want her teeth cleaned." She never offered to help with a referral. She seemed extremely rushed and frustrated. She rushed me and I was unable to get all my questions answered. To make a very long and sad story short, I took matters in my own hands. I had a second and third opinion done. The Banfield Newport News Veterinarian failed to put her on medication for the heart murmur and staged the murmur wrong. I also found out the specialist comes to the Newport News office! That was never offered. In short, my dog passed away...within a month of the "wellness visit." My cat had the same experience. Her heart failure was not detected...it was obvious and had been going on for a long time...she passed as well. The Emergency Veterinarian was astounded at both cases...the lack of diagnosis, medications and a plan for treatment! When I let the office know of their deaths. The receptionist stated, "Oh ...well." I never received any condolences until I sent in a complaint to the corporate office. They also cancel appointments. I receive notifications that I canceled the appointment...I never did! I received one just this week! I never made or canceled an appointment for my cat. Also, the office manager is extremely rude and unprofessional. They miss vaccines during wellness visits as well. Be sure to check your records prior to leaving! Also, I have had to follow up several times regarding heartworm/flea prevention for one of my cats. The office manager stated, "I don't have you down for that. " I let him know that I discussed it on my wellness visit with the tech." He stated, "again; I don't have you down for that." I just laughed and stated, "why on God's green earth would I treat 2 other cats and not treat the third?" I received no response or medication. Again, I had to take matters in my own hands to receive the prevention. The problem is simple. The office has two many clients. The Veterinarians are worried about their daily revenue instead of spending times with their clients and giving thorough assessments. If I had to guess; they are over booked, stressed and tired. I don't put the blame entirely on them. The problem is larger than that. The Newport News location is chaos always. Another concern is is that ; I asked to simply be let go of the three other wellness plans my other pets have...I have lost all confidence in the Newport News office. I have yet to be released. Instead, they want to give me run around and stated that "I must have a phone call with the lead Veterinarian." These two events were so traumatic and sudden. Why put me through that! Let me go...so, I can move on and go to a Veterinarian that I can trust. Instead, they want me to drive 30-50 minutes away...so, they can keep me on the 3 other plans that I currently have... It is all about the money. Nothing will bring Stella or Delta back. The least they could do is have a little compassion and let me move on. I hope to God that no one else has this experience. I would recommend going to a smaller Banfield where the customer (the animal) matters. On top of everything else in 2020...I had to deal with loosing two of my best friends unnecessarily.

这是我第一次来这里来在纽波特纽斯班菲尔德。我通常去汉普顿。我来这里下降5周大的小狗。告诉我检查我们的女士在等待10 - 15分钟。我想好了!我可以走路。我累了所以我只能坐在板凳上,等待着。另一个女士有点粗鲁,说要几个小时,他们会给我打电话。我不介意等待几个小时所以我住. .然后她还说我应该坐在车里等着,因为COVID-19 /安全原因吗? ? ? ? I understand but for being impolite made me feel unhappy and uncomfortable with the service plus the timing for pick up is unprofessional because I was told two different things. I don't think I will be back here.

我的温驯Shreggy博士是有和她在一起

不是一个糟糕的选择,但不便宜,非常完整

有一个新的小狗健康计划和帮助是美好的。