贝尔维尤动物医院 贝尔维尤,内布拉斯加州

这是一个很好的整体做法，但有一个兽医要避免……罗宾逊。我想分享我从2021年10月开始的经历。我丈夫和我把我们的狗搬到英国，和贝尔维尤动物医院的团队一起处理所有的文书工作，兽医检查等。这很复杂，需要很多预约，但诊所的玛丽在管理这一切方面表现得令人难以置信。如果你想把宠物送到海外，联系玛丽!她非常积极主动，知识渊博，和蔼可亲。在我们的各种预约中，我们主要与Pfeiffer医生一起工作，她也非常棒。我极力推荐他们俩。然而，在我们的一次约见中，一位名叫罗宾逊医生的兽医发生了一起令人震惊的事件。 It was supposed to be a quick appointment where Dr. Robison was to administer a tapeworm treatment and fill in one section of a form that confirmed this had been done. Only one person was allowed into the room with the vet and the assistant, so I went in and my husband sat in the lobby. Dr. Robison came in and started doing the same exam our dog had just a few days previously had. That is not the main issue, the issue began after I questioned (politely) “why are we doing this again?” as I was curious and thought it would be a very quick appointment. I was told by Dr. Robison “It’s my signature going on the health certificate paperwork and I didn’t examine him so I am going to do it again.” It was delivered sharply and with authority – and with that, the intimidation tactics began. I complied with this, and mentioned our dog would find an ear exam stressful. Dr. Pfeiffer easily dealt with this previously by putting a little cheese on the table and with the assistance of a vet tech, they examined his ears without incident. Dr. Robison requested a muzzle to be brought in, to which I said “I’m not happy with that.” and his response was a harsh “I don’t care if you’re not happy.” After an unusually lengthy muzzle/ear exam I mentioned that I got along great with Dr. Pfeiffer last week and that me and him didn’t seem to be on the same page. I also said I did not appreciate how he was speaking with me or handling my dog. At this point, the assistant left the room and when alone he said “I find you offensive”, to which I asked in what way, and instead of explaining how I was somehow offending him he slammed the tapeworm injection down on the table by the door, walked out the door and said “find someone else to give him the shot then”. I then flagged down a team member to get another vet to help us since Dr. Robison had stormed out. Another kind vet, Dr. Truax, came in and gave our dog the tapeworm shot and we were ready to go. Dr. Truax brought in Dr. Robison again to speak to us later – giving him a chance to hear both accounts and presumably to allow for Dr. Robison to apologize. However there was no apology and Dr. Robison stormed out again! During this second encounter with Dr. Robison, I explained what had happened and how this was not ok, and his response was “I’m sorry you feel that way.” He then proceeded to try to defend his actions to my husband. I had to request Dr. Robison look and speak to me. Once he finally looked at me and began recounting “his side of story”, he full out lied. He claims that I had called him offensive (not the other way around) and he was going to “be helpful” and find a different vet to assist me. Total falsehoods. At this point I said he was lying and he responded with “I have better things to do than be in a room with someone I find so offensive”, turned on his heels and right in front of his boss he stormed out of the room for the second time in about 15 minutes! The lack of professionalism was shocking and something I would never want anyone else to go through. I did file a formal complaint with the practice, but felt it was finally time to share my experience as its troubled me ever since.

工作人员非常友好和关心。

我在贝尔维尤动物医院从未有过不愉快的经历。即使通过我的狗最近的去世，很明显，他们所做的一切都是经过了最大的照顾和考虑。

米勒医生是这里最好的医生。始终同情和关心所有的动物。

工作人员很专业，很有礼貌，也很及时。他们解释了他们将要做的每一件事，甚至在他们完成之后。他们提出了一些他们认为对我和我的小狗都有好处的建议。谢谢你！

特鲁克斯医生是最好的!!!!

友好和专业。对我们的老猫咪超级体贴又有同情心。

多年来，我一直带着我们所有的宠物来这里。员工都很友好，关心，并帮助我的孩子安全和健康。

永远善良、高效、值得信赖。

我们不得不放下我们的宝贝女儿，他们是如此的专业和关心。我建议每个人都来这里找宠物!

罗宾逊医生非常有爱心和同情心!你可以看出他对待工作很认真。我的三只小猫都是他照顾的，而且他非常热心地帮助它们。我知道当我来到这里时，我不会被强迫做任何不必要的测试。我对这个地方感激不尽!每个人都很友好，即使是前台工作人员或房间里的技术人员。感谢您一直以来提供优质的医疗护理和出色的客户服务!

洛克-保罗医生是如此富有同情心和爱心。她能在我绝望的时候把我挤进去，在我听到坏消息的时候安慰我。我强烈推荐她，她真是太棒了。

那里的每个人都很棒!!他们是甜蜜和关心!当我们不得不放下几只动物时，它们很安慰，温柔但令人惊讶地陪着我们完成了整个过程!!每个人都应该把他们的皮毛宝宝带到这里来!!

清洁的设施，友好和有爱心的员工。

我来这家诊所/医院好几年了!医生们非常关心病人，知识渊博。工作人员都很棒!

这里的员工很棒。让我的宠物感受到爱。

我只和他们的外国兽医有过特别的经历。我去了另一家动物医院，但他们的护理水平远不如我在贝尔维尤动物医院所期待的那样。让我更加感激。我强烈推荐给那些养宠物仓鼠的人。#收养，不要购物

员工知识渊博，彬彬有礼。价格非常合理。

工作人员很有爱心，对我们心爱的猫的问题很了解。

我真的很喜欢这位医生，尽管我不能和我的小狗一起去，但我很喜欢他在我的车里花时间解释一切

我被迫更改我的评论，因为他们在紧急情况下拒绝了我和我的狗。我们的宠物差点死了，他们让我去别的地方急救。我不能支持这样的企业。如果你无能为力，就不要自称医院。

Cover医生和工作人员都很棒

我很喜欢我那两只又大又漂亮的猫得到的精心照顾。我们的所有体验都是5星。

我喜欢带我的孩子去那里!

对我的猫照顾得很好。员工真是太棒了!

绝对太可怕了! !菲佛医生一点同情心都没有!!我不得不让我养了15年的狗睡觉，当我哭得气喘吁吁时，她责备我戴上口罩。威胁我，如果我不戴口罩，就带着我垂死的宠物离开

贝尔维尤动物医院是一家很棒的兽医诊所。每个工作的人都很友好，很乐意解释事情。我特别欣赏他们采取新政策保护员工的做法。他们的路边服务和COVID之前的正常访问一样棒，即使你不能和他们一起进去，你仍然可以相信你的宠物得到了最好的照顾。来自一个完全没有偏见的人:我强烈建议你信任贝尔维尤动物医院和你的宠物。

服务很棒，速度很快，而且他们做的事情超级安全，这太棒了。

格兰特博士和金(兽医技术)太棒了!!他们不仅专业、技能高超，而且富有同情心。我对他们所做的一切感激不尽。

首先我要说的是，这是我主动提出的反馈，我写这封信是因为我真的被Cover医生和医院的其他工作人员感动了。Cover博士在一个周末给我打电话，在他的私人时间向我解释一切，在他的午餐时间见我，当我做出最艰难的决定时，他只表现出尊严和同情。他们照顾好了一切，确保我明白了一切，还寄来了慰问卡……我从来没有被一群“陌生人”如此关心过。非常感谢你对艾克和我的关心和同情。