附属紧急兽医服务 明尼苏达州明尼阿波利斯市

我们在凌晨2点紧急,我们还在等待5:30然后他们只是告诉我们,这将是另一个2小时,直到有人会看到我们

这个地方不是开放! !他们不接他们的电话也没有消息说他们打不开。我的狗在临界条件,这是完全不可接受的他们有一个标志说门关闭。当你在紧急情况下,开车,看到一个封闭的迹象表明,这是不道德的。没有消息的应答机和网上公开说。不要浪费你的时间。不道德的,他们应该感到羞愧!

如果我能给这个地方一个明星我将为零。坏的地方带宠物。不关心你的宠物,除非他们得到一个巨大的薪水。自称是一个“紧急诊所”但这些诊所是紧急的。我的狗是在紧急状态,他们告诉我们,我们必须等待4到6个小时,他甚至被看到。荒谬。零工作激情或护理。

我们不得不在一个紧急Stryker心爱的狗。一切发生的如此之快。他们是我们的逻辑,好心的员工在这样一个艰难的决策。这是我们不得不做最难的事情。他们非常善良,温柔,爱和真诚提供一遍又一遍的说对不起。他们帮助Stryker舒适期间通过彩虹桥。谢谢你这么在这段艰难时期。也后给我们一个美丽的卡片和诗歌。我们也有他的骨灰和陶瓷爪子印。强烈推荐这个员工非常喜欢动物和人。

把我们的老女孩今晚,我不能表达我们的感激之情这样一个美好的家庭团队。他们在电话里告诉你如何等待你知道前期工作,和我再次等待。谢谢你！

我有一个紧急的问题,我打电话给医院,接电话的那位夫人给了我很多建议,我非常感激!伟大的客户服务!

白天你为什么不打开? ?什么- - - - -

在任何BluePearl位置,请理解他们提供专业服务在其他选项不可用小时和它们很不知所措的涌入病人和Covid(我叫40 +常规诊所appt和所有预订/不采取新的病人-这是一个行业的问题)。江南娱乐网页版你将有一个漫长的等待时间,但工作人员非常友好,他们显然非常关心病人,他们都是我过去几年在紧急情况下的首选。你也会付出更多,同样,专业服务不寻常的小时。没有人希望他们的宠物在严峻的形势,但这是意料之中的事当养宠物(特别是当你有一个垃圾桶走像我的狗LOL)。我已经去了三次BluePearl多年来,它一直是2 +小时的等待和检查。我总是得到的照顾和安慰时我正在寻找。他们在解释事情是伟大的,让你知道发生了什么你的宠物(不要期望一致的更新,他们很忙)。他们也一定要让你知道事情会花多少钱在他们执行任务(例如我很大多少钱)。我给4星仅仅因为等待时间——这一次,当我把我的狗由于潜在的肠阻塞,我现场总共6个小时(其他等待时间大约3和5小时)。我在下午6点检查,他们带着我的狗开始很大以后大约一个小时。 They explained getting xray scans back can take a few hours as all the clinics share the same specialist (appreciated that explanation). Waited another 4ish hours to get a call from the doc, and then within the next hour I was able to check out (they had to give her some fluids and antibiotics after my approval). The lady that checked me out was super nice and gushed about how great my dog was with the techs <3.

如果我能我会去0星星。我知道这是一个紧急诊所,但他们的价格应该报告为盗窃。100美元三斯台普斯。35美元5美元锥的耻辱。183美元只是为了走在门口看着。这里的员工的态度恶劣。0客户服务技巧。上周末我双收费发票导致一些金融困难和不关心的人。没有对我产生的额外费用,因为他们的错误。我将推动进一步的距离去另一家诊所之前把我的一个宠物再这个地方。 Whoever was working the front desk on the evening of Nov 13th should be fired or at least given some remedial training in customer service.

我去了那里6点签到5:30。我的狗不是重要而是痛苦。吃了4小时后,我回家了,我的狗是气喘吁吁,棚屋和运行汽车的恐慌(他的整个后端是发炎)。9个小时后,我接到一个电话,把我们吵醒了(他终于睡)。我是10分钟但我没有等9个小时在停车场所以我无法看到。我离开是因为我没有看到他们出来一个动物或任何人进去门与宠物。他们应该与一个更新的电话或说不可能看到他们很快返回5小时后。

在因为我的猫尿路阻塞,第四个诊所我叫小时后可能需要他。(兽医这些天非常忙!)女人在电话里我跟清楚时间的期望和需要等待直到有人看见我的猫在停车场。兽医能到达我的猫早于预期和沟通在电话里非常清楚。估计护理成本是巨大的,但准确和预期后紧急小时兽医护理和保持所需的长度。我的猫不得不呆在周末和我交谈的每一个人诊所给我解释的治疗,我的猫的状态和时间表。我的猫是做得更好,与我们常规随访兽医没有担忧蓝珍珠照顾。谢谢!

一个大感谢梅林达!她快速的协助,冷静,很有帮助。我们非常感激快捷、友好的服务!

整个员工非常富有同情心和知识渊博的。

我带着15岁的猫到金色谷蓝珍珠的位置。第一门解锁,但内心的门是锁着的。我按门铃。我看不见一个人。(我有添加,我以前去过,总是可以看到一个接待员。)我大约一分钟等待有人来上门。一个女人来到门口,显然激怒了我。她说,“你为什么在这里?”Duh....I had my cat in a carrier and I was in a panic. I began to explain that my cat was in distress......didn't want to move, crying, etc. She said is he eating. Yes. Is he use the litter box. Yes, but......She interrupted and said than your cat is fine. I must have looked shocked because she said, we ask you to register by phone. I ask for the number and prepared to call to register. She comes to the door with two people behind her and as she opens the door for them she says........."I am sorry this woman is standing in the area. Hurry out the door.". Now, they are using a mask mandate, I am masked and so are they and I am standing more than 6 feet away from them....all the things that the CDC recommends---oh, and I am fully vaccinated. She then says it will be long wait...she then adds 5 hours. I decide to leave......She was rude, it was clear that I was only there because I CARE about my cat. And she had no compassion, AT ALL. NO compassion for my cat, let alone me. No offer to find another clinic for us to go to. NO offer of compassion. She is in the wrong job....the only reason any of us are there is because our pet is in distress.......we certainly are not there to waste time. I will not go there again. All the other times we have been there things were great. Not this time and when it comes to something like this. there are no second chances.

我把一只野生猫从我工作在周日10/3/21殖民地,他们都很棒。她至少12岁,如果不是老。我们做最后的工作人员并没有她,然而,技术和医生都很棒,我感谢他们的建议,帮助我的孩子,她一直在自2010年以来,非常甜美,漂亮的猫。谢谢你BluePearl !

前台员工很温暖,在我访问的时候,这就是全部的积极的事情我不得不说金色谷蓝珍珠。这也是唯一的原因不是一个1星评论。我们的宠物受伤,在电话里我们被告知,如果他正在流血(他),我们将立即带来了稳定,但我们必须等待正确被兽医。这是好(也是唯一的选择),我们就去了。当我们到达时,我们再次调用(这是20 - 25分钟后)说,我们到了,被告知,我们需要等待4到6个小时在车里与我们流血的宠物。在电话里我告诉这个人,我们被告知一个积极出血宠物将立即带来了稳定,并问我是否被误导。人的反应是“哦,那好吧,如果有人告诉你,那么我肯定是这样。“嗯…什么? ? ?我确定我不需要进一步解释为什么这是一个有关的反应。然而,我们确实带来了,伤口是稳定的。快进4血腥小时,回家很可疑的绷带,是为了防止re-injury。 We aren’t vets, what do we know? If the vet says this is safe and effective, then it must be. The following morning, the area around the injury was warm and moist from condensation, and the skin surrounding it was black. The blackness was just bruising in all fairness, but between the blackness, the moisture, and the difficulty actually clearly seeing the injury due to the condensation, we called a different emergency vet and were referred to one specific clinic that had a vet on staff who was familiar with the bandaging technique used. That vet instructed us to bring our pet in as soon as possible - not a dire emergency, but the sooner the better. The vet informed us that she had used the technique in the past, but she made it clear that she stopped using it long ago. She also did not opt to reapply the same bandaging technique. She did not come right out and say that the BP vet’s decision was not one that any competent vet would make (I’m sure out of professional courtesy), but she went into enough detail about what could have happened if we had not brought our pet back in to remove that bandage, as well as the laundry list of reasons she did not use the same technique herself, that it was more than clear she had some strong opinions that couldn’t be spoken in a professional setting. Add this to other horror stories we’ve heard from friends that have relied on the Golden Valley BP, and we will not be back. I’d drive to an emergency vet in Chicago before I came back here. I’ve hear nothing but good things about other BP clinics, so I’m not sure what the story with this specific one is.

从来没有来过这里,只是有一个非常积极的在电话里跟林恩我相信经验。她能让我们冷静下来,告诉我们事情/症状寻找但保证我们的机会是微乎其微的。她告诉我们某些东西需要寻找哪些迹象将进来的原因。再次感谢,你会牢记在未来突发事件。

如果我可以给零星星我会。我的狗是很难呼吸和我带他在35。我叫上市数量门既然你不能进去,被告知,他们不能看到他,因为他们在8分钟关闭。他们在早上8点关闭。这是35。做数学……我告诉他们我不关心,我的狗奄奄一息,并坚称他们看到他。他们说他们会把他带到并检查他的要害。我在我的车等了15分钟,直到他们带他出来,女孩说他们检查“她”重要器官和“她”的牙龈是粉红色的,他们说我应该把“她”雅顿高度位置。我说我的狗是一个男性。 And I am sorry if you couldn't tell the difference... I took him to another vet not connected to Blue Pearl and they did an x ray which showed his heart and lungs were so full of fluid his heart was almost not beating. If I would have waited longer he would have died. He has congestive heart failure but is now doing better on meds. Do not take your pet here. They can't add, tell the difference between a male or female, will lie directly to your face and have no compassion for animals what so ever.

我奇怪他们怎么索赔优先考虑更多的分流的关键病人还没有先例。一样站在停车场等待其他人,我没有见过任何人来检查宠物的状态——他们甚至不给你回电话你自己检查。这里我第一次expierience是一样的,一个简单的主要工作是会见了敌意和着急。作为一名兽医专业的吃不消刚刚离开了球场,和野外骑的紧急工作了一年半之前,全科医生;我密切关注他们的过程和低标准,一个蓝色的珍珠一般。他们没有让我失望缺乏信任的过程。(没有之一)。我通常骄傲自己在练习耐心医疗时我所知国家缺乏技术和增加的宠物covid——但蓝珍珠推我的耐心。当我终于把里面甚至没有人评价我的宠物命脉,助理misgendering,要小心我的宠物尽管校正。我的狗被带到了后面。 Nobody discussed pricing with me, no Doctor even talked to me. I waited three hours, my dog got brought in, I waited some more in room. An assistant brought her back, then brought her back up without even telling me she was getting staples. I did not sign any sort of form or waiver, nor did I verbally authorize cost. ( The issue I have is not with cost or paying, I expected the bill. This isn't my first rodeo.) It was gross. Had my dog been there dying and not just sporting a laceration — I would have been as terrified and clueless as she was. Now, when coming back for staple removal, there is still a lack of compassion for the people worrying for their animals. If I have any choice in the matter; I will never bring any pet to a blue pearl again.

我所能说的就是蓝珍珠接管我永远不会再去一次。在2天我的兽医法案是6000美元,第二天我的狗了。

他们是惊人的!富有同情心,冷静的员工。肯定说我窗台后宠物的事故。有一个漫长的等待,但这绝对是可以预料到的,当你在紧急诊所。他们有优秀的分类和处理那些最紧急医疗的“需要”的关注。很糟糕一样坐在那里,担心你的furbaby正是像人类或Urget保健。所以非常感激他们的服务。

蓝珍珠很乐于助人和善良。他们很快提供更新和透明的成本和优先级的其他紧急情况,需要立即注意。我与每个人都是病人,为他们提供及时更新。谢谢大家! !

在停车场坐6个半小时,因为他们不会让你离开,或者你得到了等待名单的底部,我让进办公室,坐在候诊室2 2又1/2小时。所有对粪便样本中收取400美元下滑,6丸,被告知我的狗有一个激怒了肠。我知道她从胃肠道是痛苦的,这就是为什么我带她去急诊室。人不错,但这是一个组装线业务,这是毫无疑问的。我对你的建议是,如果你的宠物有一个急性紧急不,我再说一遍,不要拿过来。他们会死。不相信我吗?做数学了。

我的小狗,鲍勃,呕吐了一小时与中毒控制聊天之后,他们建议我带他到急诊室来确保他不脱水。蓝珍珠金色谷很有用的,在电话里!他们诚实地面对可能的等待时间但向我保证他们会鲍勃和照顾。鲍勃了,他们让我通知他的进步和对我的狗表示真诚的爱和同情。他们给他的照顾,他需要很多额外的爱。员工超出去让我知道他是好的,爱和照顾。谢谢你! !

“15分钟分流”实际上意味着他们会忽略你的宠物,直到第二天。没有任何沟通。

Terribible地方,告诉我们一个价格宣传另一个,拒绝删除超龄。甚至不能完全治疗的动物,因为他们不知道如何处理的动物说,我们不能因为covid进来。这是疾病预防控制中心发布之后的控制。从来没有去这里! ! ! !

需要永远。带着一动也不动地在一场车祸后随访。到了45分钟后打开。被要求在停车场等待很快他会看到。叫一个小时后,被告知,那将是一段时间。试图让时间估计但兽医科技不会承诺任何事情。晚上回家了,因为它几乎是9,告知要保持我的电话可用。调用。回到10.30,告诉他是下一个。开车回来了。 It's now 2am and I have yet to get a call from the vet (was told it would be 'a few min' at least 45 min ago). I get that this operates on a critical case model rather than first come first serve. But the lack of transparency around how long things will take, as well as asking me to essentially stay up all night just in case they might call, is frustrating. This location is clearly understaffed and it seems like they only have 1 vet with way too much to do.

带着我们的狗在这里怀疑泌尿道感染。他们把尿液样本,说他们不能告诉如果有感染没有发送样品文化。带着他们的记录,我们的定期审查和她读计数和笔记和确定的数字清晰地显示“肆虐”泌尿道感染。为什么蓝珍珠都看不到,在样例和告诉了我们什么?

我打电话问他们采取紧急的病人,因为我的狗受伤和流血胸前有一整个组织…接待员很粗鲁,不善解人意告诉我,我不得不去淡克莱尔接收任何类型的帮助。

如果我可以给这个地方- -1000颗恒星,我们把我们的狗因为最后他扣押我们住5分钟7点到达那里。他在7点15分。他们说这将在2小时的等待,我们等到九点半,我们没有任何更新,我们被告知,他还等着,所以我们问我们可以看到他太看他似乎好他们带他和我们的狗超级迷失方向,看起来他是风筝。护士说的第一件事是,他没有任何的药物“这是奇怪的,对我来说是第一个红旗,我们刷掉,因为我们想看看他会变得更好,但是他看起来高和。我们被告知要等几个小时在11:30我们再次检查他被告知,他还没有见过,而且他也有一个2日发作。他们不与我们沟通。请不要腰你的时间,这是一个粗略的地方,将覆盖为自己做任何事。整夜我有不好的感觉,他们显然不能沟通。