亚历山大VCA动物医院 亚历山大,马里兰州

我只有和我的狗在这里,我们喜欢它。她是高能源和难以处理,但他们总是帮助我控制她的兴奋和及时带她。所有的助手很友好、乐于助人。我的狗经过几个月每2周内我们必须去她的脚看,每一次他们有帮助,尊重,理解,和花时间来解释一切。我还打电话来问问题得到一些建议时,他们高兴地回答。强烈推荐!

前台的职员非常优越感和傲慢。等待时间“急诊”边境上的虐待狂(3小时,我被告知要数自己的幸运不是更长)。有一个完整的缺乏透明度对于如何及时售出任命诉高价位的紧急护理约会(tip-keep内部调用和问如果有任何取消不取消列表本身但做得到取消3 - 4天)。我有没有提到使用明目张胆的情感操纵羞辱人询问时等待时间?(“你很幸运-我看过狗终端,已经被车撞的,要等的时间比这个“)?请做得更好。

本文对巴克斯特贾尼斯博士。我和收养猫进来,按钮从回家为我们的首次审查访问轨迹动物救援。巴克斯特博士的那一刻看到我进来她大小的评论我的载体。不是你好你好,但她说的第一件事是她反对按钮的大小的载体。我以为情况会好转,但它没有! ! !她很粗鲁,我遇到的最不专业的兽医。之前我从来没有采用一个动物或一只猫,(与狗长大的)所以我来配备问题。巴克斯特博士无视我的问题,我不得不说。很不幸,在小径与VCA动物医院合作,培养我就不会来到这里如果不是,他们提供了一个免费访问多达250美元。我从来没有这样说到,希望这里的员工确实如此,没有其他客户感觉或者是对待我的方式! ! On top of this, I was charged $91.00 for the Vet visit even AFTER Dr. Baxter refused to conduct an exam on Buttons!!!! She told me that we would have to make another appointment after she's been given Gabapentin seeing that Buttons was not cooperative during the visit. WHY were we charged $91.00 for a Vet Exam when all Dr. Baxter did was take Buttons weight!? When I vocalized my concerns at the front desk, I was told that it is at the discretion of the Vet to determine what was considered an Exam. Needless to say, I am very disappointed and believe that Homeward Trails should reconsider their partnership with VCA Animal Hospital.

周五晚上10/29/21开始寻找宠物紧急兽医。我搜索了VCA亚历山大在杜克街。叫他们命运的是,他们只是在6:30约会取消。谁接电话很和善和邀请。她美妙的帮助使约会。大客户服务前台。托兰斯是兽医博士。这是我们第一次来这里。他和他的助手都很好。他听了我的担心与我的新救援泌尿道感染。 I had explained I just lost my two dogs in September two weeks apart from each other. One had CKD and the other diabetes but she passed due to internal bleeding, her diabetes was controlled. Dr. Torrance understood my financial concerns from September's two day emergency visit, two euthanasia's and cremations. It was a pretty bad month. He prescribed meds for the UTI but gave me a plan forward if they don't work. Dottie had just come off meds Oct 20th and judging by her actions it didn't completely take care of it. Having had a diabetic dog, I know the signs. He waived the first time visit charge and gave Dottie a free dose of flea and tick meds. Dr. Torrance has a great personality and his assistant was very good with Dottie. Timothy P. checked us out and was incredibly nice. The wonderful folks in the front gave me a first time visit gift bag with a few goodies, Dottie's meds and information to read. They also sent a text with information about appointments and I think they have a pet portal. Also received an email of everything from the visit. The office is exceptionally clean and they thoroughly explained the directions for the prescription. The overall experience left me feeling like they genuinely cared. I have a regular vet I've been seeing for a year however VCA will definitely be my go to vet if I cannot reach my primary. Overall really impressed with the level of customer service and care. Definitely a top shelf animal hospital ❤️???? Thank you again. - Daleena and Dottie

一个废弃的小松鼠,我看见8个月以来生长在树上,我家旁边。我的家人和她开发了一些连接。我们用来喂她坚果和叫她。她以前认识她的名字每次我们叫她。她用来保持运行,如果我们隐藏用于高站在她的脚定位。超级可爱。她开始知道我们住在哪里,什么时候无聊在树和她的朋友们。她敲阳台门用于一些坚果和关怀的联系。最近我们发现撞她的后背,所以决定带她去兽医亚历山大(VCA)。我们使用她的信任把她放进一个盒子,50分钟车程,希望她很快就会没事的。 But after Handling over to the Vet, I was informed I can not track her progress. VCA completely boycotted us. She has not returned to her home and we don't know where is she. Extremely worried and guilty for betraying her trust. I don't understand If I really helped her or caused big trouble for her if she has been release to anywhere else than her home. WE WANT HER BACK TO WHERE SHE BELONGS. Regarding my last post and out come of the followup: 1- Front desk informed us that the address was taken on the checkin form will help the World life rescue league to return animal to where they belong-- Wrong info was given. They don't even consider it ( WLRL informed me). 2- VCA Alexandria don't even have basic data about who picks animal from them and whom it has been assigned for further care. Its extremely basic info which any hospital should maintain. 3- Supervisior of VCA used rude words like "People like me " (who try to followup ) are cause discomfort for them, he focused on this, Instead of fixing their process. 4- People like me try to volunteer as well, that why we went to VCA with sick Squirrel. 5- VCA Process lack 3 simple steps with basic info to track any batch of animal VCA collects. a) assigned person for animal transportation b) who is assigned rehabilitator. c) If animal has released then date and location.(Same suggestion for wild life rescue league). Why this is important : Take an example of ourselves, if we get injured or sick and after treatment we never get a chance to return back to our family or home. Is it fair? if not, then why the process is not in place. She is a wild life and a Family to me.

他们好了。我使用VCA过去4年。它是有用的,他们能够从不同的地点转移记录。花了我所有的三只狗这个位置在去年,但是寻找一个更好的地方。2/3兽医我们看到了比过去更细心。客户服务在桌子上缺乏当他们忙。

VCA亚历山大也是一个野生动物救援联盟减少废弃的松鼠。我被WLRL建议5点之前到那里去。星期六和我的小松鼠,他将收集的一个志愿者。下午4点去那儿。在接待和知情的女人,他们很快就关闭(他们在下午6点关闭。)和不确定他们正在小松鼠。她把我的松鼠,我问她来检查,他将收集后通过WLRL然后等待着。她从来没有证实它。她给了我一个表单来完成和另一位员工告诉我,我应该用我的实际地址,而不是一个错误。为什么她说很奇怪——和侮辱!当我坐在那里,等待确认,我的小松鼠将收集后,另一个是小松鼠。 Those people were told immediately by the woman sitting next to the woman I'd dealt with that there were already 11 baby squirrels in the back. Why she didn't speak up earlier is bewildering. My experience with VCA Alexandria was not a good one.

我们一直非常感激发现VCA狗医生3 +年。所有的员工,从兽医前台人员,一直非常彻底,友好,可靠。尽管他们的停车场总是拥挤,我们从来没有觉得我们的宠物不是最完整的,详细的,和爱心。毫不夸张地说,VCA挽救了我们的一个狗狗的生活……(她是事故易发)的两倍。他们总是叫她检查之后,列示衷心的关心她的结果。如果你住在车管所面积和养宠物,VCA应该你的宠物兽医!谢谢VCA作为一个整体,我感谢你,但是列表太长评:)我们欣赏你和你所做的对我们的家庭

我带了一个受伤的动物。一个男员工告诉我第二天的更新。我要求更新和夫人不会告诉我什么是受伤,不能与动物后来告诉我他们做了什么。她告诉我没有任何更多。我肯定他们能问其他员工或至少看在电脑上。她非。她不是漂亮的电话,没有试一试。

VCA总是很棒!加尔文博士专门为我们的动物来说是一个天赐良机。富有同情心、善良和诚实地表现对我们的宠物是最好的。工作人员不知疲倦地工作了我们的动物在他们需要的时候,我们将永远感激大家。宠物费用不便宜,但我们觉得VCA的水平的护理提供和心灵的平静我们感到我们的宠物在他们的照顾下总是值得的。他们总是提前和详细的关于服务和费用可以预期。

刚刚搬到这个地区,我们决定把我们的两只狗这个兽医诊所。常规检查后访问我们目瞪口呆了近700美元的法案。两只狗、检查和疫苗。价格是无耻和诚实不专业。我的妻子工作在兽医领域十多年是说不出话来,和不能相信业务会标记疫苗的积极程度和价格欺诈。我没有评论服务的质量,但是价格看起来他们的只有你的钱,所以你会。

在价格! ! ! !这个经历真的毁了我一整天,现在让我这么坏,我真的担心这样我们下周要去吃一个简单的兽医任命成本一半的薪水! ! !我有在兽医工作了我生命的一半,从直流工作区域实际的郊区,我从未经历过这么恶心的哄抬物价。我知道钱饿了这些人,我就不会花时间来这里。例如,即使在华盛顿市区,心蠕虫病毒测试的平均价格是马克斯53美元。在这里吗?他们收取93美元!他们注射后告诉我,我的狗,他们收取每疫苗后........ 45美元。不。如果你要收取超过700美元的事情应该是375 - 400美元,你必须先沟通。 I’ve been in tears on the couch all day after this experience. Go somewhere else.

我在这里一无所有但伟大的体验。我的狗最近摘除了一个质量和比德韦尔博士非常细心的在监视他的切口愈合,最终管理癌症诊断。和我交谈的每一个员工的人富有同情心,乐于助人和专业,我很感激我的狗有这样伟大的护理。

我采取了我的猫,视野,三个星期前。他有许多健康问题,住房没有检测或提醒我,所以我们一直从兽医兽医试图让他各种疾病。我今天进来了一箩筐的问题和蒋博士和她的技术员处理他们所有人礼貌,善良和真诚的关心我的小家伙。给我留下了特别的印象蒋博士的医生对病人的态度,她问后续问题,显示照顾和关心Vis,耐心地走我没有匆忙通过选项。价格是公平的考虑我们收到的护理和专业水平。力,为未来的约会我会回来的!一个快乐的照片,即将健康小病人。)编辑:还喊出Tim检查我们在这样一个积极的能量,并且整个团队如何处理COVID-19协议。我们等待5分钟之前我们看到的,并在一个小时。

VCA太棒了我的猫。他们关怀,专业和总是有帮助的。谢谢!

我没有关于VCA但奇妙的事情。我的狗,有紧急情况,我们最终在VCA。从接电话的人,审查技术,和加尔文博士,每个工作人员我是最好的,最富有同情心,和专业人士。他们对待我的小狗最好的保健和很快发现了问题要在全面地检查后没有充电为不必要的测试我一只胳膊和一条腿。再次谢谢大家!我肯定会推荐VCA与所有你的宠物的需求。

不再可以推荐这个地方对于那些自己的斗犬。我们的小狗(斗牛犬混合救援)来这里因为我们10 mos收养了她。起初我们没有任何问题和德雷克博士看见她她以来采用24小时内呕吐(原来这是她捡起2周以来压力之前,卵巢切除前3天,然后在一个新的环境中)。假设从那时起我们的狗喜欢去看兽医。——她是超级兴奋当我们公园的建筑(她承认),喜欢说你好所有前台女士们,所有的动物在候诊室。她甚至用作“测试用例”为新加入她的狗狗日间托儿所,由于她的气质。江南娱乐主页不幸的是,问题大约2年前开始当VCA医生和/或技术人员可能会给她一个糟糕的经历。德雷克博士离开后我们安排其他医生VCA(我们在谷歌搜索她,似乎她搬到实践在莱斯顿/尚蒂伊面积顺便说一句对于那些生活),和最近的一个在过去的2年检查ups与苏亚雷斯博士当这些问题开始。她承认在检查我的伴侣,她是周围神经斗犬,他们是一个危险的品种,不应该在小孩无人值守。很难过的她的心态作为一个兽医,和她的焦虑对品种可能也反映在她周围的动物的紧张。 She even wrote a prescription for our dog to take a tranq pill an 1-2hrs before the visit and recommended she should get her a basket muzzle. As our annual visit was around the corner, I tried calling VCA for another vet that might be comfortable around large breeds, ie. pits, but they gave the standard answer of "all vets are comfortable working with large dogs!" -- which wasn't reassuring that the front desk could not be a bit more mindful. We ended up checking out two alternative options with a fear-free mindset. She recently visited Caring Hands Clarendon twice (despite it is much more of a drive for us) for her annual check up and vaccinations (two separate rounds of shots!), and both times the vet and technician said there were no issues and she was an absolute sweetheart. This again, was without any pills or muzzles needed or even discussed. Our pup goes in there excited and returns with a super happy wagging tail, which is a relief. We also checked Harmony Animal Hospital just to do a drop by visit and get her acquainted with the space, and it was reassuring that the staff said they had pits at home and also our pup had a great visit (unfortunately at this time they were not yet ready to take new patients). So after experimenting around for a better fit for our dog, we can conclude that indeed it was not our dog but perhaps the VCA/Dr. Suarez and/or the technicians that handled her. Again, it is a shame since VCA does offer a convenience being nearby, but unfortunately we cannot trust them to provide the right doctor for our dog.

我不确定这些人多关心动物如我所料。他们没有计划对病人没有汽车经过一年的大流行。而其他兽医我等待考试的房间,蒙面戴着手套,他们让我在冻雨和我生病的宠物,虽然我说我没有一辆车,当我订了约会。我被冻结了45分钟,这是非常不顾别人,但我可以交易,可怕的是,他们的一部分离开我老了,生病的宠物有我十五分钟后我们的约会时间,即使我请求他们至少把航母的格子里。员工是礼貌和服务主管,但实际上缺乏照顾和考虑。不推荐。

员工是超级耐心+有帮助。他们做了一个完整的检查我的宠物,虽然我们有一个非常具体的问题和提供各种治疗方案。他们显然也有一个非常高效的系统设置,以适应COVID规定。虽然他们不是我的常规兽医诊所,我更有可能返回!

法雷尔博士是最棒的!她很耐心,知识渊博的,关心我的狗!

我们带着生病的人在1013年和1700年后离开6.8.20(约7小时)。在我们的狗下车兽医科技斥责我们中暑(他最后的诊断是免疫介导的血小板减少)。换句话说完全无关。它也花费超过1400美元。我们没有最终的诊断和建议是带我们的狗去医院24小时的额外的诊断,监测,和照顾。我们跟着他们的建议去VCA左撇子,我们的狗一直24小时(总价1900美元)。我们提出了一个军事折扣左撇子,VCA亚历山大联系时拒绝荣誉的折扣。如果你是军事和一条狗,可能一夜之间需要照顾我不建议VCA亚历山大。我们严重的狗,而不是接受谦卑和善良,我们对待造成中暑的不尊重,并指责完全无关的他最后的诊断(由VCA左撇子)。我的狗永远不会回到VCA亚历山大。 We advised the director of the facility of our concerns and her answer was simply sorry that shouldn't have happened. Updated (2 to 4 stars): Tara, facility manager, did make amends and honored a 10% discount. I do hope that the facility uses this incident as a training opportunity for their vet technicians to improve the care experience. Techs should show compassion, empathy, and not give owners preemptive opinions on a clinical diagnosis.

可怜的communication-listening,电子邮件通信,指控接待。兽医——看起来知识渊博的和友好的。

我们采用两只狗在过去一年里谁都做出紧急旅行去看兽医。每次我们需要,VCA团队已经超越提供护理,包括在电话里抽出一点时间来帮助我们与问题不用进去。员工是,知识渊博,检疫实践是非常安全的。肯定会推荐!

这是我过的最糟糕的经验在一个动物医院在我的生活! ! !我的猫是在痛苦和哮喘发作。兽医,他们必须确保它不是他的心,坚持要给他做一次x光透视同时不告诉我x射线本身成本350美元,给他注射一些药物应该是。因为我没有近1000美元来支付他的兽医审查法案,他们不会给我药物治疗。我甚至让他看到的是什么如果他不能有他需要的药物,导致他遭受损失。我付出一切我已经在我的口袋里,他们仍然不会给我药物“信用”,因为我没有1000美元支付兽医比尔! ! ! !我永远不会再动物只要我还活着,祝他们好运吧让他们剩下的钱! ! ! !

前几天回家,从一个大家庭去亚历山大,我14岁》开始一次腹泻。前一天我们将开始为期两天的车回家的他也开始呕吐。知道他没有办法让这次旅行;我叫最近的兽医诊所。幸运的是,亚历山大动物医院提供紧急护理和他们同意立即见我。纳塔莉亚Sardanovski博士,研究岩石后,回顾他的复杂的我们自己的兽医和提供的病史在长度与我通过电话(COVID)她建议的行动计划。他被注射停止腹泻。Sardanovski博士也提供了额外的口服药物,所以岩石可以回程平安无事。科技曾把岩石我的车,在小雨中,也花时间讨论做什么,向我保证他会在回程。治疗工作! Yes, selecting Urgent Care resulted in a higher ‘office visit’ charge but there was no pressure for additional expensive tests before deciding on how best to help me. The team took into account the entire situation and worked quickly and positively to help. To me, the cost was reasonable considering the alternative of traveling with a very sick dog. Dr. Sardanovski also called me a few days later just to make sure Rocky was safely home and had no more symptoms. I could not have asked for a better experience or outcome.

员工在很多方面都是特殊的。布伦达前台是愉快的和有一个美妙的态度。我真的欣赏她真正关心我生病的小狗。另一个好处是,我不必等太久;这是神奇的因为那是紧急,我没有预约。如果你爱你的动物(s)和想要一个积极的审查经验,VCA老城是最佳的选择。我的小狗是做神奇的和在快速复苏之路由于惊人的兽医团队!

我的猫是老和罗恩很“不可预测的”。苏亚雷斯博士是如此甜蜜和他尽管他“态度不好”。我刚收到他的牙齿清洁和巨大的苏亚雷斯博士喊出如此多的原因,(1)我得到一个准确的估计成本的范围(这可能是由于需要拔牙);(2)提供详细报告+她之前和之后的照片(!),这样我就可以看到工作完成和多少他的牙齿健康改善;(3)她叫我一个更新后的过程;(4)她寄给我的猫带回家一些止痛药的抽取和他在那些是他最好的自我。谢谢你苏亚雷斯博士和VCA亚历山大!真的不能夸大的价值,了解你的宠物在可靠的人手中。

我们已经把我们的动物(两只猫和一只狗)VCA将近三年了。我不能说足够VCA积极的事情。我有点直升机宠物妈妈和技术人员,前台员工,和医生总是有用的和富有同情心的。他们总是想着我们的最佳利益是什么动物和提供有用的建议和我们平静下来。我完全信任他们照顾我的宠物的家庭。

我们一直在这里几次,只有当他们仍然急诊室。他们是很好的,但我们没有定期兽医保健。我们的狗需要紧急手术一周前转诊中心的斯普林菲尔德,但是我们的狗在我们担心一些症状。我们是找了兽医在我们地区作为他的初级保健和那些选择观望。今天早上他的症状变得更糟,我们不知道去哪里。VCA预约可供我们和他们在电话里很有帮助。我们到达时,我将等待几个小时,因为大多数兽医最近正在比以往长得多。他们带他回来我们在十分钟内到达,他不断地叫我们检查更新我们在里面(covid,员工不允许)。服务真是太壮观了,我没有经历过这样的良好的服务在一个兽医。说很多,因为我们的狗不容易处理。 I think we found our new primary care doc for our pups!! Thanks VCA!!!!!

别问问题! ! ! !粗鲁的前台人员。