澳大利亚宠物移动更大的纳什维尔&中间TN 纳什维尔,肯塔基州

上周我们有预约安排。澳洲的取消,appt最后一分钟(小时)和我们今天重新安排,2 p。美容师今天发短信,说他们今天提前取消了公元前-所以我们适应,她说她是对的。当美容师来了她说她不能新郎Pyr bc的席子。虽然她是def纠结,我们都知道,我们以前从来没有这个发生在我们的狗。我欣赏她被谨慎,即使我们是新的(在10年我们有她,有她培养)。她说狗需要一个“兽医新郎”,之后她和新郎回来。然而,她还收集了50美元的5分钟她在这里告诉我们。不会再使用或推荐服务在此基础上体验。我们将坚持装载在车上,她向我们定期的美容师。 We thought the mobile service would be worth the change, bc it would be convenient bc of her size, but I am really annoyed that we had to pay $50 for nothing, especially after we waited 2 months for the appt and it was changed at the last minute twice by the company.

我使用的美容师是伟大的,所以我让我的狗的另一个约会。当她没有显示,我叫她,她解释说,不消极,她已经离开了公司“她自己的自由意志,但据她的合同,她不允许直接联系任何客户…一个基本的“竞业禁止条款”。She said Aussie Pet Groomers were supposed to call her former clients and reschedule them with new groomers. When I called Aussie, the person who answered the phone was fairly nasty about the former groomer, but then offered to reschedule my pet...for 3 months out. I declined.

我用澳洲为我的两个大狗自从搬到纳什维尔。在我们最后的预约在7月,美容师继续和订了我们的下一个可用的任命而站在前门。我写在我的日历的日期和时间。当美容师今天早上没有来任命,我联系了澳洲找出到底发生了什么。的女士给我打电话回来说,没有预约系统中,没有取消对我们的账户。她唯一的选择对我来说被放置在一个备用列表或下一个可用的约会从今天开始…1月或2月。这真的是最令人失望的客户服务我。从澳洲的这是一个错误,没有努力使它正确。我不幸会把业务江南娱乐主页转移到其他地方,并将与人分享我的经验,我推荐澳元在过去。 I am really disappointed because I had previously had nothing but great experiences with Aussie and their groomers. Edit: Wow... I am shocked at this response. 1 - There was a pandemic that hit and like many other people, we were avoiding interactions with other people for close to a year, so I groomed them myself as best I could. Once we were vaccinated and settled in our new home, I took the first available appointment and was trying to stay on the calendar to have them groomed every 3 months (which was what your groomer recommended). I don't appreciate the completely baseless insinuation that I don't take proper care of my dogs - they are literally my kids. 2 - I do not appreciate my street locations being posted publicly, so please remove that from your response. 3 - I had no expectation of them being scheduled "immediately" because I know how busy and short staffed all businesses are right now, but I did expect there to be some effort outside of treating me like I was just calling for an appointment. I've worked in customer service, so I'm generally very understanding and would have accepted that it would be several months if there had been any kind of apology or effort made to rectify the situation. 4 - I didn't mean to click 1-star and was going to change my rating or delete my review because I have no interest in harming anyone's business, but after this response, I feel the 1-star rating is accurate. Again, I've worked in customer service so I understand how frustrating it can be to deal with people, particularly when things happen that are out of your control or not directly anyone's fault, but this response is entirely unprofessional.

不要使用澳洲! ! !这是第二次,我的狗并没有完全正确后培养行动。上次我们去看兽医,因为他拒绝任何地方行走,在摇晃,看上去昏昏欲睡。他昨天被培养,醒来今天相同的方式。今天晚些时候有另一个兽医约会。我们没有把两者结合在一起,直到它发生的这段时间,我们回头看之前的培训日期。不要使用澳洲宠物移动。他是完全好之前这些打扮约会。

这是一个伟大的公司!美容师提供好的服务和他们来你的房子!他们的价格非常competetive和。与调度和我们有一个问题是立即处理,我满意!

这些人是城里最好的美容师!他们的高质量非常可靠和团队非常棒。他们与客户沟通的没有美容师我相信更多的和我的宠物。

老板和他的团队需要很好的照顾我爱他们像15货车。可以来找我们。我强烈推荐他们。

凯蒂是最好的工作!我的狗一直在疯狂地脱落,甚至不到24小时后我可以注意区别!她看起来很干净,味道好,10/10推荐!

澳洲的宠物移动是美妙的。我们爱我们的美容师凯蒂。我们的狗Stella是如此的高兴当凯蒂抱起她,和凯蒂是一个很好的工作与她的发型和牙齿清洁。凯蒂还花时间与我们讨论和回答任何问题我们可能之前和之后的斯特拉的任命。她关心她的客户和他们的狗,我们很感谢找到了她!

劳拉小姐需要最好的照顾我的孩子!她到达的时间,总是微笑着迎接我们在她的面具。我知道她爱我的家人像自己的(甚至我的长耳大野兔迷你雪纳瑞犬Archie)因为他们都爱打扮,爱在劳拉小姐!一对一的关注与移动服务不能被打败,我们永远不会使用另一个服务或美容师!

叫和留下了详细的消息,从来没有听说过。上帝是好原谅我们,让我们第二,第三,甚至500 .....机会所以我愿意原谅这些人,给他们第二次机会!

等级5 . .他们是友好的,专业的。指定你需要的削减。查尔斯是经理在打扮. .很好,? ? ? ?

这个地方有好评,我决定尝试出来因为他们旅行。我首先想说美容师很好和很容易做一个appt,但我对我的服务不满意。我想要一个剃了我的约克夏,因为她有一些锍在她的头发。她以前马特斯和她以前的美容师,当她剃掉下来它仍然看起来很可爱。所以我要求剃下来的美容师,她说好的,带我的狗。我认为这是奇怪我不是问如何剃下来我想她或我想要它,因为每一个美容师在过去一直问我这个问题。当我得到我的狗回来她剃下来都是波涛汹涌的,看起来可怕的对我。这并不是最大的问题所以当天我看到我的狗抓我任何时间从一个美容师,我总是把我的狗带回来看看她的皮肤。我的狗2红点了她身后的耳朵两边。我第一次以为是剃刀烧伤,但是当我再次看她不剃,但它看上去更像绳子烧掉。 Possibly from the rope being too tight on her neck. Obviously at this point I was not happy especially since I do no put collars etc on her neck because she is too small and in a Yorkie it can cause trachea collapse. I understand groomers need them to keep the dog still but once again this has never happened to my dog before at any groomer. A few weeks later I ended up finding out that she had a yeast breakout on her chest/ neck area in which she has never had before either. I came to find out it can be caused due to razor burn/ irritation of products that were used by groomers. Needless to say I won’t be using them again and I’ll be going back to my old groomer. I understand these things can happen, but the fact that this place was more expensive and none of this has happened to my dog before will be the reason I won’t be back. This was my first and last time using them. Hopefully others have better luck with them. Since the “owner” won’t let me respond to them let me just say I did try to contact them with no response. My dog did NOT have mattes behind her ears that would cause redness/ irritation. I have pictures and videos taken THE DAY OF if you would like them for yourself. This is called giving an honest review not just “venting”. You all obviously need to work on your customer service as well if you have issues with people telling you what your groomers did wrong. LASTLY, I do not want you all to do anything about it. She is going back to her old groomer that has dealt with her in the past and not caused so much skin damage/ irritation to her. Also if you all cared about your customers like you say you would have offered to to try to treat her from what you all caused. Anyways have a good day! My dog won’t be back to your company.

凯蒂对欧弟做了出色的工作。她让他冷静,他出来。其他地方我带他过去一直未能这样做!他看起来好多了!我强烈推荐澳洲!

使用澳大利亚几次和高兴。我的狗总是有一个伟大的经验,回来清洁用的头带,味道不错。我觉得他们是更昂贵的比大多数美容师指甲修剪和洗澡,但是你必须考虑他们的货车在路上,天然气价格,个性化的关注,他们来找你,所以他们会稍微多花点钱。

编辑/更新:我有一个问题没有响应通过电话或短信时试图安排一次培训,最后得到一个文本从员工的某人告诉我时,我曾多次被称为绝对没有。有关的问题后,在复习一下,老板也叫我尝试安排一个培训,让我知道这将是内部处理。当情况本身令人失望,我很欣赏快速尝试正确的事情。

很照顾我的毛里斯。劳拉Ledlow是如此甜蜜和爱他。他是如此平静。谢谢你澳洲的宠物

澳洲的宠物是美妙的!预订一个打扮约会对我们的猫是容易和命运是伟大的!她及时、专业、有用和询问我们的猫的美容需求。我们的猫感到满意她,整个培养过程没多久。我们后来小家伙看上去很帅!我肯定会推荐澳洲的宠物!

本公司是一个笑话!永远不要使用它们!他们破了我的狗严重,没有照顾他们的结。如果我能我会扣除恒星。有美容师看起来很不专业!它们在定价和平庸!我不会再使用他们的错误,建议把你的业务。

弗兰克·金(我的狗)爱他的美容师。他看见她已经一年多了,就变得很兴奋看到她的货车拉到驱动方式。她是伟大的,和他的新郎永远不会令人失望。总的来说,最好的美容师我们!

我们只是尝试澳元上周首次宠物移动。我们凯安梗是一个邋遢的混乱。他最近失去了一只眼睛,所以我很担心他培养。与安东尼没有必要担心我们的美容师,他到达时间和友好。更重要的是,我们的狗爱他。事实上,当我们的小小伙子被抬到车,我们大pittie不想被排除在外,立即跳进车,想在浴缸里。幸运的是,安东尼是提前运行我们的大个子也要洗澡。我们很满意的工作。

我和澳洲的宠物移动,因为我正在寻找一个更好的,比其他地方的好头发剪。美容师在澳洲完全吹我走!我的狗是如此的爱和很好的照顾,用最甜美的发型回来。绝对推荐将使用他们了!

金最棒的!我的小dorkie爱她和他通常讨厌任何人都不是他的父母呢? ? ? ?年底前回到夏天肯定!

最好的手机在纳什维尔地区美容师! !金是我们的美容师,我们爱她。

和我的迷你雪纳瑞金做了出色的工作。她非常专业,总是准时。他通常咆哮像一个邪恶的狗当任何人试图接他,但是他从来没有咆哮金抱起他时,我的家人认为她是一个狗耳语。她又让我的雪纳瑞犬看起来很好。

我们使用澳洲宠物移动,总是有一个很好的经验。金是最好的,我的狗爱她! !记住她和澳洲的宠物移动,如果你需要你的狗美化? ? ? ? ? ? ? ?

布列塔尼做了一个惊人的工作我的猫非常善良和有风度。我的长头发的猫看起来很好,我非常高兴我发现的人现在可以永久的美容师。我不能要求一个更好的体验。如果你正在寻找一种方法培训你的猫,是少了很多压力,让他们看起来棒极了,布列塔尼是你的女孩!10/10

金狗邓肯被仙女教母。邓肯会不舒服的,动摇我们每次在传统的美容师不得不离开他。金,一切都改变了目前停在了我们家和她的魔法梳理战车!现在他高兴地跑到她。她做的一个很好的工作,非常善良和温柔的与我们的紧张的人。如果我能我会给她10个星星。

金正日在照顾汉克是最好的。他看起来很棒,我们不仅仅是满意的移动服务。对我们更容易和汉克!将来肯定会使用它们,强烈推荐。

金正日是如此善良,对待我们的狗就像他是自己的!