阿尔图纳兽医医院电脑 阿尔图纳,爱荷华州

伟大的兽医!所以友好和教育。学到了很多从我们的访问

员工似乎很不错,但他们一直试图upcharge一切。通常会低于100美元去我的老兽医接近200美元的年度考试和照片。他们想要为我做不必要的粪便样本3只猫,和一些其他的测试。我不会再去那里,如果我可以帮助它。

出色的员工,没有在大厅等候。治疗我的宠物与最重要的保健和超级透明和他发生了什么。大猫和狗。将会在未来兽医任命。

我爱威廉姆斯博士和他在阿尔图纳兽医医院员工。我住在Urbandale,但阿尔图纳多年来由于特殊照顾我的狗已经收到。除了兽医服务我也一夜之间登上我的狗和日托的离开了她。没有失败,他们已经治疗了我的狗,好像她是自己的宠物,他们一直对我彬彬有礼。我也欣赏COVID期间采取的措施保证员工和客户的安全。我建议阿尔图纳兽医医院有人找兽医服务。

的好地方。非常友好的员工。以及高效和关心他人。

威廉姆斯博士是很有耐心的和答案我们所有的许多问题关于我们的狗。我们强烈推荐他和阿尔图纳兽医医院工作人员!

我的猫在这里登上当我出城去了。她是FIV +和我非常舒适的离开她的兽医现场。我们总是好的,富有同情心和友好的照顾。

很棒的工作人员! !他们把好照顾我的小猫。他们真正关心病人。

非常高兴。建议人们可以把他们的宠物兽医服务。

雪莉Morrisey博士是最棒的!我的两个狗爱她和所有的兽医技术!

伟大的兽医和宠物对主人很好。卡罗尔·布拉德福德

我们一直把我们的宠物,一直会是这样。

很高兴,米洛是做的很好!

接待员在阿尔图纳兽医诊所没有哪怕是最小程度的专业性。我丈夫试图安排预约但她沮丧的他如此严重,显然他挂了电话。他告诉我,要我的电话。所以我所做的。,哇!我想也许他是夸张,但他不是,他实际上淡化她缺乏技能、专业知识、客户服务、和沟通。当我叫我劝她我想安排一个约会。我们已多次这个诊所,但最后一次访问是2年前,我向她解释。我不得不把我们最后的名字拼给她的6倍——我们没有连接不好,我慢慢地说。我问她如果她听到我遇到了麻烦,她回答:“不,只是想获得正确的字母以正确的顺序,但我找不到任何电脑。 So we tried again and again and again. She put me on hold for several minutes. Finally came back and asked me to spell it again, so I did. Her response "Yeah so I'm just not finding you in the computer... sorry...". Then she just sat there in total silence and said nothing else. So I'm wondering "okkaayyy...does that mean you just aren't scheduling an appt & I'm SOL since you clearly have no clue how to locate established patient records or..." and "this is awkward... does she not have any idea what to say next or how to schedule an appt at all..." and "did she suddenly get distracted by a squirrel outside...?" and "did the computer chip in her brain malfunction, causing a glitch...." and "okayyy she works here, this is her job, is she going to lead the call and explain next steps or are we gonna sit here listening to each other breathe....?!?!" SERIOUSLY! COME ON! If you cannot locate our record when we've never had this problem before and you've tried 6 times, put me on hold for no apparent reason for over 5 mins, and now you give up finding our record, YET you know our doggo needs an appointment, WHAT IS THE NEXT FREAKING STEP?!? So I finally asked "Okay well how do we schedule the appt then...?" To which she replied, "ummmmmmmmmmmmmmmmmmmmmmmmwellllllllll. hmmmmmm. I can't find your record so....". To which I incredulously asked, "So then we can't schedule an appt at all? I do not understand." And then she said, "Hmmm I mean I'll have to uhhh ummmmmmmmmmmmmmmm maybe do, no, no, let's see, ummmmmmmmmm, I can try to pull up and do, no no...." AND THAT WAS IT FOR ME AFTER NEARLY 20 MINUTES!! I told her to "OH JUST FREAKING FORGET IT!! THIS IS UNBELIEVABLE! DO YOU NOT KNOW WHAT TO DO? OR HOW TO COMMUNICATE CLEARLY OR LEAD THE PHONE CALL? DO YOU HAVE ANY IDEA HOW TO PROVIDE GOOD CUSTOMER SERVICE? SCHEDULING AN APPOINTMENT FOR AN ESTABLISHED OR NEW PATIENT SHOULD NEVER TAKE THIS LONG OR BE MEANT WITH THIS LEVEL OF DIFFICULTY AND RESISTANCE!!! SERIOUSLY IF YOU DONT KNOW WHAT THE HELL TO DO, EITHER GET SOME TRAINING, ASK A COLLEAGUE FOR HELP, OR FIND A DIFFERENT JOB THAT DEMANDS VERY LITTLE USE OF YOUR BRAIN!!" and I hung up. My husband explained to me almost the exact same set of events during his attempt and again, I thought "no way, come on, it's probably you, honey...!". Nope. Its her. The veterinarian we see and his vet assistant have been amazing with our Maggie in the past, but if we couldn't get a simple appt scheduled over the course of TWO PHONE CALL-IN ATTEMPTS because their current receptionist is a blank, empty, overly dense, totally lost space cadet off in lala land... Maggie will be going elsewhere. I hope they read this review and either retrain and test her before allowing her to answer calls again or replace her. Too much wasted time, hassle, and taking for granted people have patience to sit on the phone for 25 mins for something that should have a handle time of 3 minutes or less with someone who just sits in silence and doesn't explain anything or lead the call... NOPE, NOPE, AND NOPE! ????????????????????????????????????????????????

他们非常关心人。我将把我的狗当我需要。

叫我第二天去看我的狗是如何做的。让我觉得他们真正关心。也完全预订,但由于发生了什么和我的狗,他们让我在马上。

友好的信息!我爱他们,我希望我们可以培养狗

友好的员工。总是有帮助的。清洁设施。

他们总是照顾惊人的我们所有的生物。我们被阉割后的变戏法。

对你所有的宠物兽医的需要

伟大的诊所用伟大的员工。会毫不犹豫地把我的任何动物。

员工很友好,提供优秀的客户服务。他们的COVID-19程序是完美的。

伟大的兽医,总是可以解释任何问题或担忧。Covid程序A +。

员工很友好,Morrisey博士是太棒了。它也方便

非常专业的. .然而,超级关怀. .对covid印象深刻的预防措施。高度推荐给任何一个与宠物(s) ! ! ! !

对玛吉的关心非常满意。

我今天预约了2只猫。我烦人不看看时间在众多提醒他们发给我,上午10点。我认为是我的时间上午11点。甚至没有犹豫他们带我的猫去做他们应该做的10点。我知道可能不会发生以来每次时间表可以完全预定但我非常高兴和惊讶他们把她。当我在我的第一只猫在兽医叫和我谈到许多选项和信息为我的猫做什么地下室水泥地板上小便的问题。她非常丰富,甚至花时间布局的价格事情,回答了所有的问题。我给这个如果我能超过5星星。由于阿尔图纳兽医团队! !

我们去过几个不同的兽医和没有太多的照顾他们。也很难找到一个好的兽医宠物老鼠,但这个兽医超出了我们所有的老鼠和猫。不会去其他任何地方,除非我们动! ! !伟大的定价以及超级甜,关心体贴的员工!

他们真的是最好的和最关心兽医实践我去过。我和我的狗不会信任任何人。

我的宠物被阿尔图纳兽医医院的病人不少年了。医院一直是好快的让我的猫。兽医技术和接待员总是那么友好。然而,直到最近,我决定将我的生意。第一个事件发生当我花了一个宠物,因为她没有使用沙盒。他们跑测试,一切似乎正常回来,所以我们把它归结为她只是固执。当我们在那里时,威廉姆斯博士打扫她的耳朵。我的猫总是脏的耳朵和之前她已经带来了这次访问。回家后,一天半后,猫有平衡问题。我打电话和他们能够很快让她在和猫耳膜破裂。 Hundreds of dollars were spent on a ruptured ear and I am convinced it was from the ear cleaning since the original visit was not for ears. The second incident that ultimately led to me finding another veterinary practice was the lack of guidance and information given when another pet was diagnosed with diabetes. When someone finds out that their pet has been diagnosed with a serious disease, that is going to require a large cost and time commitment, the customers should receive a plethora of information regarding what is in store for them. We received little verbal information regarding diabetes and the information we did get was because WE asked the questions. It should be the opposite way. None of the plan was written down or documented which seemed as if the hospital had never dealt with diabetic pets before. When I asked, “what is next?”, I expected to be given a treatment plan. Instead, it was just here is the insulin, here is how you administer it, get him on a “prescription diet”, and he will occasionally need to come in for Blood Glucose monitoring. When the insulin was prescribed to us, we were told it would be $100 and would last approximately 90 days, however picking up the medication those numbers changed drastically. The pharmacist told us the insulin would only last 28 days instead of 90 and the insulin pen was still $100. On top of the fact that you must purchase needles that are another $50. When dealing with a disease that is going to be costly, I expect the vet not to toy with me and give me straight up and honest answers about how much I am going to be investing into my cat. They should have approximate prices listed of the insulin/needles/syringes/food and everything in between to give the customer. To be shell-shocked like that was extremely rude and uncaring. When we went in to get our questions answered and to express our frustrations, Ashlynn did a great job of helping us, however we would have preferred to speak with the Vet. Dr. Morrissey was not available, and Ashlynn asked if we would like to speak to Dr. Williams, but he said he had not been working with us and did not feel the need to speak with us. We had literally only been told that they cat was diagnosed with diabetes and picked up the insulin, that was it. That was the only communication we had received from Dr. Morrissey. He easily could have answered questions for us but made his Vet Tech deal with us instead. Extremely unprofessional and lack of compassion. Two days later (because Vet and Vet Tech had the day off), I received a call from Dr. Morrissey asking how my pet was doing and if we had any questions. It seemed as if she had not even spoken to the Vet Tech and that the information about our concerns was not relayed to her from our previous visit. The lack of communication was frustrating so I found another practice and will never return. If you simply need a check up for your pet, yes, they were fine but when it comes to issues regarding your pet, you can most likely expect the bare minimal information given to you and you will have to do all the research yourself. I would not stay with a Doctor that sees humans if I were treated this way and I certainly will not stay with a Doctor that treats my pets this way.