Coyne兽医中心- Crown Point 皇冠点，伊利诺斯州

非常失望。搬到这个地区后第一次带着我的狗去看我还好。但我试着带着我的猫去看她，却不得不离开。我在网站上查了一下，没有哪个地方说周日的健康检查要多收近30美元。他们提到这件事，我感到很幸运。他们说价格的方式听起来像是价格上涨了，所以我问是否有什么变化。不，只是在网站上没有任何指示的情况下，周日收费更高，而且在我带着一只紧张的猫出现后几乎没有告诉我。我离开的时候因为他们感到沮丧和不便。也许附近有更好的兽医，真的不高兴发生这样的事。

这是我第二次来这里，光是打针就花了一个小时

我打电话给Crown Point的Coyne兽医中心，询问我的猫腿手术的估计价格。接电话的那位女士非常乐于助人，非常善良。谢谢你的时间和帮助。医生可以通过电子邮件查看我猫的x光片和急诊文件。谢谢你的时间和帮助。

当我在那里的时候，我不觉得匆忙，他们会花时间向你解释一切。

他们都是如此伟大的人。我对他们感激不尽。他们都有一颗心❤????你可以看出他们很在乎。

我们带着20多岁的猫去那里梳理毛发。他们说她可能需要接种疫苗。我们明确表示，我们非常担心对这么老的动物进行注射，并希望在注射之前与医生讨论一下。我们告诉了接待员(她很爱争论)和美容师，她说她会处理这件事。结果发现注射前没有打过电话。他们也没有通知我们她已经准备好了，我们最后只是去把她接走了。账单提交的时候就是我们发现注射的时候。我们采访了经理，他说他们手中有一份签署的文件，是在2020年1月签署的，声明他们可以给她注射。当我们质疑我们没有和我们商量就明确声明不这样做的事实时，我们被告知没有必要。我对这些人很生气。 She is our pet and these decisions are for us to make, NOT them. She has had some medical issues of late that they have no knowledge of, because they didn't call. They offered to give us the number to an emergency vet if she reacts to these shots.....so much for good patient care....... I think the money side of this practice is way more important to them than good patient care. This is a place to stay away from in my opinion.

我们在周末寄宿了我们的狗，蒂拉帮助确保它们有它们需要的一切。她非常专业，对登机需要做的事情了如指掌，并花时间解释了所有事情，回答了我们所有的问题

我不得不把我的老狗放下来。在这段时间里，他们是如此的专业和关心，甚至还寄来了一张由员工签名的慰问卡，每个人都写着非常鼓励的话。

我的狗突然出现了严重的健康问题。他的健康状况每况愈下，我们的兽医诊所最近也关门了。我走进科因医院，马德森医生带着关怀和尊重向我介绍了测试、结果和可供选择的方案。虽然我不得不做出一个艰难的决定，但我真的很感激所有员工从头到尾对我的态度，尽管我以前从未去过那里。真正的专业人士，我一定会带着我的其他宠物回来的。

那个地方很干净，兽医也很专业，但是他们想再收我62美元再做一次检查，两个月前他们刚刚给我的猫做了一次检查。从那次检查来看，问题并没有解决，因为我的猫的健康状况正在下降，几乎每天都在呕吐。我会毫不犹豫地把她带回来付x光的钱或者他们接下来需要做的任何事情。但在此基础上再加一个62美元的基本考试?如果他们没有再次发现问题，又要花62美元做第三次检查呢?一定要带我的猫去别的地方

虽然工作人员很专业也很有礼貌，但价格对你所付的钱来说太高了。我把我的猫带了两次，第一次，兽医告诉我她有角膜营养不良，并给她开了眼药水。然后我被告知一周后来看看她怎么样了。我第二次来的时候，换了一个兽医。第二位兽医告诉我，她从来没有在猫身上见过这种眼睛问题，并建议我去另一个专门从事这一领域的地方。这让我很困惑，因为我一周前去看过兽医，第一个兽医告诉我，我的猫有角膜营养不良。我原以为第二位兽医会意识到这一点，但令人惊讶的是，她没有。我很失望，我必须为两次预约、扫描和价格是其他地方三倍的药物总共支付250多美元。总的来说，我不会向任何动物爱好者推荐Coyne，相反，去一个你不会因为爱你的宠物而被利用的地方。

前台工作人员很棒????特别向DVM的Mallorie Barenie致敬你们的客户服务是最好的

不要相信任何地方，甚至修剪狗指甲，因为他们必须雇用业余爱好者!我的狗流血了，走起路来就像走在玻璃上一样，因为它伤得太重了!这太恶心了，无论如何都要避免。

我带我的猫去医院，因为它连续呕吐了三个星期。我只是没有看到医生对我们的情况有同情心。我们只是另一个号码，她很忙。我也不敢相信候诊室有多脏。这是我第二次回来，每次你都能看出他们在下一个病人之前不擦地板。我有3颗星只是因为他们不是“可怕的”，但我正在寻找一个有同情心的兽医

当我的狗被另一只狗咬伤时，我用这个应用程序为它清理伤口，直到我能把它带进来。无可否认，她得到的反应时间和照顾是一流的。我自己刚刚做过手术，还在康复中，这让我感到不舒服。Coyne很快就把我们带进带出，并帮助我们把她带回了????爪子。我的小狗皱着眉头进来，微笑着离开

2021年8月30日，我带了两只狗，一只比利时玛利诺和一只拉布拉多犬(一只顽皮而随和，另一只紧张而难相处)来登机，这些员工对我的狗的高水平照顾让我感到惊讶。我的狗对我来说非常重要，我觉得那天我给了它们最好的照顾。前台的工作人员非常专业和友善。训练员出来和我谈论我的狗，花了额外的时间，非常理解。我真的觉得那里的每个人都对动物护理充满热情，我真的很感激。会推荐给我认识的每一个人!

我的狗需要注射胰岛素。由于我失业，我总是尝试从网上药房订购，因为它更便宜。他们联系了科因，花了几天时间，我打了一个电话让科因批准。最后一次是整整3天。江南娱乐主页不幸的是，这把我们推到了假期周末。最糟糕的是，联邦快递在给我送处方时出现了延误。我今天中午去了Coyne，解释说货物丢失了，请他们今天给Costco发一个处方，因为我要出去了。到了下午3点，好市多就没有了。我给科因打了电话，再次解释了一下，并请他今天把它寄出去。她说一旦批准就会给我发短信或打电话。 They never did. Now I am sitting here with no insulin for my dog. I dont understand why they wont just give me a prescription for several refills. Every month it is the same issue.

首先，我每次打电话都至少要等10分钟。我第一次让我的狗去打疫苗时，他们告诉我大约需要2个小时。他们声称是一个步行诊所，但要准备好在那里度过整个上午。我付了疫苗的钱，因为我丈夫会来接我的狗，当他来接狗的时候，他们说他欠了钱，而我已经付了所有的钱。在女孩告诉他他欠了钱后，她离开了他，他又等了10分钟，最后在被忽视后离开了。这里的一切似乎都没有条理。我应该在他寄宿和日托之后拿到成绩单，但我没有。上星期我让人把我的狗寄养了一夜。我把我那只快乐的狗送来了。我们也预付了，因为有人去接他。 When they arrived to pick him up, they claimed he had to pay another $60. They trimmed his nails without asking and charged me $20. I never asked for authorized for the nails to be trimmed. I take him to a different groomer for a reason. My dog now has a cough that he didn’t not have before going in, has extremely shallow breathing, and will not eat. Not only is this company unprofessional with the 20yr olds running the front, I’ve been charged for things I didn’t ask for nor agreed to, but I now have an ill dog from boarding there and will have a vet bill ( not going to be going to this location) Never returning and will make sure to let people know how I feel on Coyne Vet. Edit for response. You never should have charged me with out asking!! I’m livid. I didn’t not agree to any additional charges. This company is a scam and I’ll be sure to let everyone know they steal. You actually think I’d bring him back for you to charge me for more in necessary services? This place is a joke. I’ll return to our old vet and boarding place.

富有同情心的员工，漂亮的设施，但有点贵

自从搬到Crown Point以来，我们一直带着我们的两只狗去coyne，我不得不说，我们太开心了!我们已经看过一些不同的兽医进行定期检查，但当我们的老狗颈部椎间盘滑出导致暂时瘫痪时，我们花了很多时间和Waleski医生在一起。我们抱着图茨走了进来，心里害怕她的命运就这样完了。在我们等待x光检查的时候，所有的工作人员都很友善，很有同情心。Waleski医生非常非常好，花了很多时间和我们一起制定了一个治疗方案，最终让toots恢复了完全的活动能力!我知道还有其他病人等着看，但她让我们觉得我们的危机是头等大事。我想可以肯定地说，她对每一个进来的家庭都给予了这种待遇!非常感谢在Coyne工作的每一个人。我们感谢你所做的一切努力，尤其是考虑到你经常承受的压力。你是最棒的!

总是友好的服务!技术人员对我们的狗总是很好。医生们太棒了!我们从来没有感到不舒服，或者觉得我们只是他们的一个数字。我们的狗喜欢去日托所，我们也喜欢在SnapChat上看到它玩得很开心!

对问题和顾虑总是友好和耐心的。我会毫不犹豫地把它们推荐给任何人。

客户服务很棒，兽医提供了很多信息，可以看出她对动物很有热情。我的狗在遇到陌生人的时候很焦虑，但她很舒服，也很安全，这并没有让我感到焦虑。强烈推荐给任何有宠物健康问题的人。

如果你需要在其他地方准时到达，请不要把你的宠物带到这里。把你的宠物狗放下或找回它的平均等待时间在15到20分钟之间，而我已经等了25分钟。与此同时，候诊室里挤满了人和宠物，两名(有时是3名)服务员继续接听电话，完全无视聚集的人群，更不用说为等待道歉了。出于这个原因，我在2020年初不再带我的狗来这里，上周又试了一次。一切都没有改变。有很多评论都有同样的评论，但没有任何措施来解决这个问题。编辑——我恭敬地建议，与其用宝贵的资源去回复低星级的评论，这样你就可以说你“解决了这些问题”，不如利用员工的宝贵时间在高峰时间为客户办理入住登记。有效利用资源并不是一个新概念。

自从他们成为我们家的一员以来，我们的毛茸茸的孩子们就一直在科因医院接受照顾和寄宿。我不会带他们去别的地方。在大多数情况下，他们掌控着一切。上个月，我不得不让我可爱的博美犬入睡，兽医技术人员和医生的善良和同情是无与伦比的，在这种情况下，没有比这更好的了。我的杜宾犬和GSD混血女孩得到的日常护理非常出色，提醒对一个忙碌的、工作的、有一大堆事情要跟踪的妈妈来说很有帮助。爱科因。我唯一失望的经历是今天早上(我说的是“大部分”而不是“总是”)。我上周打电话更新了我的两个狗狗健康计划的信用卡信息。电话里的工作人员很棒。她能够帮助我，当我对新的健康套餐的结构有疑问时，她很乐意回答。 My dogs are boarding this coming weekend. I won't be picking them up, someone else will, so I came in the morning to bring in fecal samples, and put a credit card on file for the boarding charges and anything else as they'll be receiving their annual vaccines while boarding. The girl at the front desk (Lynn by the name on her necklace) said "that'll be $62"... okay. I've never had an issue covering my dogs' expenses, but I did ask why when they have the wellness package. She told me they had already used the fecal exam for the year. I asked how that was possible when their plans literally renewed last week. She replied the same, "they already used it for the year", again I asked how if the plan just renewed? She just stared at the computer and didn't reply at all, seemingly annoyed. I paid, she said "you're all set." I told her when I called last week I wanted to put a card on file for boarding and an alternative pick up person. She took the info and again said "you're all set". Alright, but I'm not finished. I also wanted to ensure that my pomeranian who's no longer with us, no longer had a reservation. It seemed every question or task I was checking off my list was a nuisance to her. I understand entirely if she didn't have the answers to my questions, nobody knows the answer to every question in any given practice, but perhaps she could have asked someone else to help me, or at least have acknowledged she wasn't sure rather that staring at her computer screen with her chin in her palm waiting for me to hush up and just pay. I only wanted to know why I was paying it, as most people would want to know what they're hard earned money is being spent on, especially when paying for coverage for such tests, and wanted to put a card on file to ensure their aren't any issues with payment for the person picking up my dogs on Sunday while I'm on a plane unable to answer the phone. Frustrating.

如果你带着你的动物来预约，他们会花很长时间，在你和医生说话之前，你要在检查室里坐上一两个小时。医生完全是不小心的，你每次去那里都要玩医生轮盘赌。你永远不会去看同一位医生，你的医生很可能不知道你和其他医生讨论了什么，所以每次你去看医生时，都要让他们了解最新的情况。根据我的经验，一半的医生会忙于腹肌护理，而另一半则在考虑他们晚上离开那里时要做什么。我给了它两颗星，因为前台的人很好，而且地方很干净。不过我不会再回去了。

我有过一次令人沮丧的经历，我试图给我的猫配药，因为它不再服用药片了。他们花了整整一天的时间才有人打电话给我，说医生同意了，所以我的猫错过了当天的剂量。我担心他可能会有不舒服的戒断症状，不过谢天谢地，他那天看起来还好。然而，我对这个办公室的主要问题是，当我把药拿进来配药时，我发现这里的态度和混乱。接待员再次告诉我，我需要得到批准，并问我之前和谁谈过。我承认我不知道他们的名字，她告诉我他们不能这么做，还给了我一个奇怪的借口，说他们两点要换班，所以不知道之前是谁批准的。这让我很担心，因为他们似乎没有正确地记录这些医疗决定，或者可能不知道如何看待这些笔记，我的猫将不得不第二天错过他的剂量。然后她消失了大约十分钟，没有任何解释……最后我终于把药配好了，但并非没有一些困难。总的来说，我想说这个兽医办公室对于那些宠物没有任何持续/长期护理问题并想要快速检查的人来说是方便的，但是如果你需要更多的复杂护理，你可能会经历漫长的等待和沟通不畅的过程。

几个月前我收养了一只狗，并开始和我的狗谈论这个机构，因为理论上它似乎是我的狗的理想场所。不管出于什么原因，我选择忽略这个地方显示的许多危险信号，因为他们没有预约的模式，但现在这个地方会让你失望的每一个可能。第一个危险信号是我得到我的狗的第一个星期，带它去那里检查。检查它的兽医让我去接它，但是当我到达的时候，机构已经关闭了(我的狗在关闭时间前3个小时来到那里)。打开门的女人态度很强硬，她说:“仅供参考，为了将来，我们现在关门了。”我说，好吧，医生让我来接我的狗，这似乎改变了她的态度。我决定把它刷掉，继续把我的狗带到那里去日托和治疗。如果你打算让你的宠物在那里接受治疗，只要准备好请假，因为他们需要一段时间才能看到你的宠物。除非你在快结束的时候去——不要在早上去，如果你第一个去，他们不会更快看到你的狗。我的狗在早上被一只没有拴狗的狗严重伤害了，花了3个小时才看完医生。 Also you ill never see the same exact vet, and they never read prior notes. They tried to administer a blood panel test 3 times, which was nuts because they already conducted one....but because the doctors kept changing they just didn't realize one was on file. I took my dog there for boarding a few times and for whatever reason, he was always given loads of his food back (which tells me they were feeding him their food) and I was never given an explanation. They also would give your dog a bath if your dog stays more than two nights, but every time my dog did stay you can tell they gave him the bath the day I would pick him up. He was always wet when I came to get him. It just felt rushed. I've never experienced this with any other groomer. Also don't expect them to tell you anything about your pet while it's in their care. My last straw with this location came recently when it came to day care. My dog was a regular at day care until he wasn't because of medical issues. When he was able to attend day care, the kennel manager for whatever reason refused to put my dog in day care. They just literally had him sit in a kennel or "day board" all day. They didn't call, there isn't any noted issues with any dogs or staff. They just decided to keep doing it, after I spoke with multiple attendants about not having him sit in a kennel for 6+ hours. What makes it even worse is that the kennel manager for whatever reason hasn't decided to provide anyone with an explanation on why it kept happening, none of the staff members have any clue. It also dawned on me that this isn't the first time they decided to switch him to dayboard with out my consent. When you attend daycare at Coyne, you are to receive a card telling you how your dog's day went. Well we've may have only received 3 cards out of the maybe 10+ times he's been to day care. And the cards never check off what he really did, occasionally they would write a small note on the back. Well, one of the last times we took him to day care, I asked him where is his card, and she responded "what card". Well when you do day board you don't receive a card and then we realized that their must have been many times they've elected to place him in day board. That also explains that when we asked for a card other times it would take us forever to receive one that we would literally just leave. We noticed his behavior is different of course from when he gets to do day care compared to day board. With dayboard all you get is 10 minutes of cuddle time but hours locked in a kennel. One day we tried to just even get him into daycare but it took an hour for me to even check in (40 minutes before the lady would even speak to us about check in, and 20 minutes in the waiting in the lobby before leaving). And when we left they called 10 minutes later asking if we left.

我通常不会写差评，但当涉及到照顾宠物时，我知道其他人应该意识到。我们通常把狗狗安置在另一家机构，但不幸的是，那家机构已经被预订了，所以我们不得不和科因一起去。江南娱乐主页在狗狗登机前几天，我们带它去做了社会评估，他们告诉我们它很胆小，但总体上还好。(那天她至少在那里呆了6-8个小时)因此，我们觉得很舒服，可以让她去登机了。我们付了豪华套房的钱，其中包括四个小时的日托时间，看电视，洗澡等。在我们假期的第二天，我打电话来检查我的狗。后来发现，她没有得到日托的时间，因为她“太害怕”，不敢加入其他狗。他们说他们那天会把她和一小群狗放在一起，但当我第二天打电话给他们时，我发现他们没有再试一次。我让他们第二天用一小群狗再试一次，但显然她又太害怕了。第一，为什么第一天没人通知我? I would have called someone to go pick her up. I did not pay for my dog to sit in the kennel for days straight. Secondly, I don’t understand how she was so scared, but a few days earlier when we dropped her off for daycare, she passed the social evaluation and she was fine overall? She also never had an issue at her other daycare where she was boarded previously. We ended up leaving our trip early to go pick her up. Also, she did not receive the bath that she was supposed to get. I just don’t feel that they did enough to make my dog feel safe and comfortable there. Again, we did not want her to be in a kennel for days straight. Our dog has a lot of energy and requires a lot of exercise and mental stimulation. This experience can cause anxiety and stress. Side note: Some of the front staff there is rude and not willing to help. When you walk in the front door, even if there’s no other customers, they will ignore you until it is convenient for them to stop what they are doing.

大约一个月前，我带着我的老吉娃娃去了那里，因为它心脏衰竭，接待员雷恩非常棒。我在排队(我前面有两个人)，她很快就看到了我的宠物有多痛苦，赶紧把它带到后面进行评估。她是那么善良和安慰。今天我又去买了另一只宠物，并能够亲自感谢她，她的反应是真诚和衷心的。我们今天见了博诺玛医生，她非常周到，回答了我所有的问题。谢谢你提供这么贴心的服务。