VCA旧运河动物医院 Plainville、康涅狄格

他们总是很爱我的狗，3年来他们一直照顾得很好。

赫斯特医生是我的动物语者，一直对我的猫和狗都很温柔和关心。他让我最好的朋友和孙子乔治(我的猫)恢复了健康，这样他就可以有更多的时间和我们在一起。我那只非常容易受惊的狗会毫不犹豫地朝他走去。我们不能要求一个更好的兽医来照顾我们的动物家庭!

我的小猫咳嗽得很厉害，我整个上午都在打电话，希望能尽快把它送进来。我给医院打了电话他们当天就把他送过来了我们一到就被看见了。所有的工作人员都很友好，赫克特医生是我接触过的最好的兽医。赫斯特博士和另一位技术人员第二天联系了我，问我的小猫怎么样了。我们从没有在其他诊所感受到过如此程度的支持。我非常感谢这家诊所和出色的工作人员。我会向大家推荐这家诊所!

我昨天过得很辛苦。由于最近的一些问题，我带着我的猫去检查。这是我第一次来这间办公室。我的猫被担架和汽车吓得尖叫了整整15分钟。他呼吸困难，我一打电话，一个有爱心的工作人员就出来救他。不幸的江南娱乐主页是他去世了，我悲痛欲绝。试图帮助我的猫的工作人员非常善解人意。特洛伊·赫斯特医生花时间帮助我了解发生了什么，他很好。阿尔芭(我希望我没记错她的名字)也很好。我想真诚地感谢你们所有人，你们试图帮助我的猫，在我歇斯底里地哭泣时帮助我。 I highly recommend this office and I will definitely return.

今天和我谈话的那个办公室职员很粗鲁。我去赴约，却发现由于我没有在周末确认约会，约会被取消了。然后她让我等待，然后回来重申我的约会取消了，因为我没有确认。当我问他们下一个预约是什么时候，因为我的小狗要接种疫苗了，她又说“你的预约取消了，因为你没有确认”。我以前做过客户服务，不粗鲁。但最后我告诉她，由于她对误会的无礼，我会再打电话重新安排。这里的医生都很棒，但办公室员工需要更理解和更机智。尤其是当病人来赴约却发现预约被取消了。

我只是想与她分享我的经验我的狗在周末有一个脓肿在他周一早上跟我打电话给他们告诉我他们下降,不能带我打电话第二天早上七点半我叫在早晨七点半来找出三分钟后,他们只填满他们的三个紧急槽所以我不得不最终把他带到了米德尔顿紧急审查,他们是伟大的我不能要求一个更好的地方,如果你正在寻找伊薇特不要选这个，因为他们不可靠，不关心你的宠物，不会把你的宠物放在第一位，我很恶心，我正在换兽医，对旧运河绝对恶心

琪琪今天做了喷花手术。很棒的客户服务和服务。我喜欢我们的新兽医!

我们到这儿已经20分钟了。我问还要等多久。我被告知我不知道，技术真的落后了。现在已经30分钟了，我们还在等人看到我们。糟糕的客户服务。他们至少应该打电话告诉我们他们真的落后了。为预约兽医而等待超过30分钟是疯狂的

我已经看了格林医生和赫斯特医生一年多了，除了说好话什么都没有。我从来没有机会去看其他医生，但我相信他们也一样了不起。我的两只猫都有FIC，它们之前的兽医不想和它们有任何关系，当其中一只有发作时，它们只是书里的一个数字，所以我来到了VCA Old Canal。格林医生和赫斯特医生在帮助我理解如何管理我的猫的诊断方面都很出色，去年有一只猫经历了一次疾病发作，格林医生不忙地打电话给他，并检查他的情况，无论我在一天中的什么时候打电话询问处方/一般问题，赫斯特医生总是在那一天回复我。总的来说，他们都是了不起的人，在他们的专业领域知识渊博得令人难以置信

***非常长的评论，但值得一读，如果你正在考虑把你的宠物带到这里!很棒的经历。绝对推荐。对工作人员有良好的态度。我首先要说的是，像大多数宠物主人一样，我的吉娃娃Fae就是我的世界。我们一起经历了一切!尽管发生了这么多，来来去去的人。在过去的11年，几乎12年里，Fae一直是我生活中绝对不变的一个。我最好的朋友，直到最后♥!我为她做了我能做的一切，确保她快乐、健康和舒适。大约两个月前，她开始咳嗽。 When she was younger, she was diagnosed with a rank 1 heart murmur. Over several vet visits, it seemed to have gone away and hadn't been issue. With the development of this cough, I was extremely concerned that she had developed heart issue. Being a senior, it was even more of a terrifying thought for me. The worst possible situations were running through my mind - congestive heart failure, resurgence of a heart murmur, lung issues, etc. Now, I generally go to VCA Naugatuck for Fae's care. However (and understandably so), they were booked out a couple of months ahead of time. I've lived in Plainville for roughly two years now and honestly had no idea there was a VCA branch right up the road from us! Desperate to get Fae seen, I went to their online portal and was so ecstatic to see they had an appointment only a few weeks out. Fast forward to yesterday (day prior to the appointment). A kind receptionist (I'm sorry I can't remember her name) called to confirm Fae's appointment and was happy to answer the questions I had. Already off to a great start! When we arrived for her appointment today at 7:30am, they were prompt to answer the phone when we called to check in (which made me a little less anxious about bringing her to a new vet). The tech that came out to take Fae (my paper says the cashier was Alexis L - I'm not sure if that was her or not, but she was wonderful! Please give her some praise♥) was so polite and friendly. She answered my questions and talked to me like a real person, not just another name in the book. As someone who works in the animal field myself as a groomer, I was very happy to see someone else who cares like I do. I had also told her that unlike the stereotypical Chihuahua, Fae is used to being handled, poked and prodded, and is very friendly. She was very clear about the treatment plan they had in mind for Fae and went over everything prior to taking Fae inside. I've had a few vet visits elsewhere (non-VCA) where the communication about what was being done wasn't super clear so this is another cherry on top of the cake for today's visit. Doctor Diva Malinowski-Green also came out to talk to us about everything. She had heard I was a groomer and talked to me about what they were going to do in a very professional but courteous manner. I know that might not seem like much, but it makes me very happy when other people in the animal field connect with one of their own :]. In the least offensive way to say this, she also didn't talk to me like I was stupid. When Fae was brought back out by our tech, she said Fae was one of the best Chi's and Fae seemed very comfortable to have been in their presence which furthers my satisfaction in visiting this clinic. She also mentioned the Care Club program to us and what it all entailed. Being a senior pet, it was definitely the best option for Fae. I usually take her to the vet every few months, but Covid has made that very hard over the last year and half. I'm very happy to have signed up for the program so I can start bringing her like I used to. She is my best bud for life and I want to make sure she lives a long, happy, and comfortable life♥. All in all, while I do very much love the staff in VCA Naugatuck and their care has ALWAYS been above and beyond, I believe VCA Plainville will be our primary vet for the foreseeable future.

多年来，我一直带着我的猫来这里，从第一次来这里到最后一次告别，我们总是受到热情和专业的对待。最近我收养了一只新猫，它有一些严重的问题需要立即处理。工作人员让我迅速解决问题，即使我不能给他吃止痛药，他们也让我去打了针。

格林医生是最好的。她把我的动物照顾得很好。所有的技术人员都帮助我解决了问题，甚至不需要预约。

工作人员看起来很友好，护理也不错，但我觉得他们真的在试图填补账单，增加了各种纹理的头发测试，我从来没有因为一个小问题让兽医做过。他们试图把一次耳朵感染的预约变成近500美元的账单。我讨厌被人利用的感觉。

我的宠物不喜欢棍子。工作人员不周到，不友好。离开了，找到了一个更有爱心的兽医中心

我明天要打电话取消我的猫一周的随访预约。上周二我带她去医院做了个紧急情况的随访——尿血。这是我能找到的唯一一家接受新病人的兽医。一周前，她去看了紧急兽医，服用了抗生素，但仍在流血。Cesana医生告诉我我的猫很健康。真的用过这些词。当我问她是否会死时，他告诉我不会。我明目张胆地问她会不会死，她直截了当地说不会。我告诉他我在谷歌上搜过，我担心她会死，他笑了。他告诉我你需要接受教育才能继续搜索谷歌。 He said she was a healthy cat but needed a prescription diet- for the bladder problem and she was overweight. He wanted to see her for a follow up in a week and a routine wellness exam when I could schedule one. My cat died Saturday from fluid around her heart and lungs. I’m not saying she wouldn’t have died anyways, but to have a vet lecture you about how healthy your pet is and how she won’t die from this situation. Then four days later you have to rush to the emergency vet... which is 15-20 mins further than the regular vets office- bc they wouldn’t see her... they knew the situation was so serious because they told me repeatedly to go immediately to the emergency clinic. And she suffered greatly because I had to drive so much further. The 8 minutes it would’ve taken to get to this office would have seen her suffer far less. My cat seized in my car en route ... I had to drive with her dying next to me. Condolences don’t fix that I can still hear her cries and her thrashing around gasping for air. And when I called them she was struggling but still able to purr and lick at her food. I called at the earliest stage noticeable. It feels terrible. I was vigilant. I’m left with a financial burden and a box of ashes. And I should have my 11 year old snuggle machine next to me. We should be getting in the car this afternoon for her follow up to show that the uti is gone and her bladder is all better. Bc that’s what I was assured was the only thing wrong with her. I called the office staff this morning and they were kind. Offered to have me speak to the Dr. But what is the doctor going to say when my cat is being cremated this week? And the vet spelled out the symptoms I should ignore because they are side effects of the medicine he administered to reduce her bladder inflammation. Things happen. I understand this, but my cat was my everything. And the vet treated me like a fool on the phone- lecturing me because Verizon dropped the initial calls from the office into my voicemail while I sat in the parking lot. Telling me not to google. I wasn’t foolish to be so concerned. And I will have the ashes to prove it Friday.

我带着我的毛皮宝宝来这里已经有几年了，我从来没有过糟糕的经历!我遇到的每个员工都非常棒。他们把事情解释得很透彻，提前告诉我每件事的成本，并事先让我知道任何变化。他们总是很有礼貌，是绝对的超级明星，在寒冷的天气里出来在路边闲逛。万岁! !我无法想象带着我的毛宝宝去别的地方!

我希望我的人类关怀也能这么好。医生花时间解释了他们要为我的狗做什么，为什么要这样做，甚至解释了为什么有些服务是必要的，而有些可能不是。出来迎接我们的人对我的老狗和蔼可亲，对我的程序问题很有耐心。前台把所有的费用都说清楚了，所以我知道我要做的是什么，虽然所有的动物护理都有点贵，但我想说，考虑到它的质量，这是值得的。当我打电话给他们询问如何采集尿样时，他们告诉我把她带进来，暂时不要带她出来;他们会自己去收集。和你希望的兽医一样好。

VCA在保持社交距离期间对Gabby的年度访问做得很好。实际上，加比对她的约会似乎没有那么紧张。向杰西卡和格林医生致敬。他们的沟通是一流的——友好和专业!这里的医生对加比一直都很好!

我们的狗因为疼痛需要摘除一只眼睛，但格林医生拖了我们好几个月，还多花了一些钱，最后才同意摘除这只眼睛。在收到一个夸大的手术报价后，我们去了另一个兽医那里，以不到旧运河报价的一半的价格切除了眼睛。今天，我们的狗狗很好。

上星期我们不得不给我们的狗安乐死。我们经常去的兽医医院说我们不能在安乐死过程中陪着她。这是不可接受的。打了几个电话之后，VCA说我们可以全程陪着她。每个人都很精彩。我们的狗死得很平静，我们可以陪在她身边。从现在开始，我会带我的宠物去VCA。

我带我的兔子来这里剪指甲，这里的兽医很好，他们喜欢我的宝宝。他们总是把它们照顾得很好，我是一个非常紧张的发髻妈妈，所以看到兽医们如此热爱他们的工作，我总是很放松。而且新装修的办公室看起来也很棒!有单独的猫和狗入口/等候区，前台在中间。没有兔子入场，但我可以原谅????

格林医生人很好，她会花时间给我解释事情，回答问题也很好。

20多年来，我一直带着我的狗去那里。我从未觉得他们所做的事情或建议的治疗或程序是不必要的。每一位员工都是尊重和关怀的。

这里的工作人员和兽医都很好，乐于助人。他们是最棒的!

很棒的兽医和工作人员总是很开心，这帮助我的狗放松。

我带来了我的小狗，他们很棒!!他们有一个很好的系统，在covid发生时预约，他们采取了一切预防措施，让每个人都保持安全距离，并确保你的宠物得到照顾!

他们说我没有回复我的确认短信，但我回复了!他们从来没有给我打电话，然后告诉我预约被取消了，而几天前我打电话来确认预约，并告诉他们我的狗需要镇定剂。我还发了我的记录，所以约会肯定是确定的!管理很糟糕。缺乏沟通....

这里的医生和员工都很棒。只要我们在开车能到的地方，我们就会一直带宠物来这里。

我已经在Old Canal看了Hexter医生大约15年了，在那之前的几年里，我的父母/姐姐也在这里。赫克托博士很优秀。这些年来，我养过一些病得很重的动物，他总是能找出哪里出了问题。我的狗差点死于莱姆病，但因为他，而且是他一个人，他用强力抗生素和输血救了她。他不强求，也不会强迫你为各种治疗、实验室工作或程序买单。他很诚实，告诉你他认为你需要为你的宠物做些什么，来帮助他诊断、解决问题、决定治疗计划，让你的宠物康复。他让你决定你想做什么，你能负担得起什么。他也会在需要的时候做研究。他不玩任何猜谜游戏。如果你的宠物需要专家，他会送你去找。 He answers your questions thoughtfully and goes above and beyond to help you. He has recommended prescription food for my cats with urinary issues and also one with diabetes. These foods work! They resolved issues in my cats that I would have had to pay thousands of dollars to treat if the issues continued. I buy this food through Vetsource at VCA. It is the same pricing as Chewy. These are the lowest prices that I can find on prescription food. They are better than Petco, PetSmart, Wal-Mart and online pet pharmacies. In addition, Vetsource offers auto shipping without a shipping charge. Dr. Hexter also put down my 16 year old cat Jasper this spring. He explained what to expect and got it done quickly so my boy didn't continue to suffer. They have some back doors you can exit out of also if you are crying. Jasper had cancer, but I could not afford the cancer treatments. This lead to his decline. The medicine is extremely expensive. I highly recommend pet insurance for animals that are young and do not yet have preexisting conditions. Dr. Hexter has called me many, many times after hours to check on my pet or give me advice. Be patient though, he gets busy and you can see why. I have never had a better veterinarian. I highly recommend this doctor. I have also seen Dr. Cesana with my bunny and he is excellent as well. Dr. Cesana did a C-section on my other cat right in the nick of time. This cat could not give birth alone as a kitten was stuck in the birth canal, but he saved her and her litter, except the one that was stuck. There was nothing that could be done for it. All the staff I have encountered have been wonderful. All the technicians are gentle with my pets, caring and empathetic. The administrative staff members are very good as well and have always helped me with questions, concerns, my orders, and rescheduling appointments. No one asked me to put up this review. I do not have personal ties to any staff members who could ask me to do this. This testimony is 100% truthful. If you haven't tried this vet you should. You will not be disappointed. Kara

他们非常关心和善良。