圣克拉拉谷兽医诊所 文图拉,加州

专业、熟练、善良。索要免费宠物食品样品……

我很高兴关门了。如果我能给负星，我会的。佩恩医生打消了我对我那只从出生起就用奶瓶养大的老猫的担忧，结果她差点死掉。他拒绝给她做x光检查来寻找疼痛的根源，说“不可能给没有注射镇静剂的猫做清晰的x光检查”，我知道这是胡说八道，因为当威尔逊医生在同一栋楼里工作时，我也是一名兽医技术人员。他还告诉我，对猫来说也没有好的疼痛管理方法，我知道这是彻头彻尾的谎言。他两次做血液检查的时间差不多相隔了两年，两次她的CPK都高得离谱，第二次她的甲状腺略有升高。他给她开了甲巯咪唑，她对这种药有严重的反应，急救兽医告诉我要立即停药。她唯一的选择就是节食。考虑到我的健康，放射性碘不适合我们。她不吃那些食物。 She was vomiting daily, sometimes several times a day and several times in a row. She was losing so much weight I was afraid she'd die in her sleep being so frail. I took her back and asked him to do more blood work. He shouted at me "I can tell by looking at her that her thyroid will be elevated! What do you want me to do? She's hyperthyroid, she's going to be sick!" I'm already stressed out about her, my health is very bad, I immediately started trying to fight back tears. He said "if you can't run her down to Los Angeles for radioactive iodine, she's going to die" as if it's so easy for a terminally ill person to drive their cat sixty miles for radiation treatments that will make her radioactive for weeks afterwards. I couldn't answer him, I was still fighting back tears. He said "well I have other patients to see, you make a decision." and just walked out of the room. He had always been abrupt with me from day one, like when I said I wanted to try CBD oil for her arthritis because it's natural he cut me off and almost shouted "I hate when people use that term. Just because it's natural doesn't mean it's good, a lily is natural and a lily almost killed her didn't it?!" and I was taken aback, I was speeches. I couldn't believe how rude he was bringing up an incident from when she was just a tiny kitten staying with my mom for a few days while I had surgery and she got ahold of a lily leaf and did almost die on me. It was extremely traumatic for me and to have him throw it in my face like that felt like a slap. I should have taken her to a different vet right then and there. I knew in my heart something wasn't right. Whether it was me or him or maybe he just doesn't like cats, I don't know but I did not like him as a person. I didn't think that automatically made him a bad vet. After he yelled at me and walked out, I picked up Alice and left telling them on the way out that Dr. Payne would never touch one of my animals again. I called the next day to get her paperwork because I found the vet I used to work for, Dr. Wilson, and she wasn't that far away. They had the nerve to send me her paperwork with a note saying they were terminating her care due to "lack of communication." I actually laughed out loud at that one. I asked him to do tests he wouldn't do, he walked out on me, not me on him, and when I did finally walk out, I fired him and you can't terminate someone who's fired you! I got Alice in with Dr. Wilson who gave her her first full exam in years. She went over her blood work, agreed the CPK was extremely concerning and we should run another test. She said her thyroid wasn't elevated enough to cause her symptoms which is exactly what I had told Dr. Payne. It was barely .4 above normal. It was not causing her nausea, vomiting, and lack of appetite. Dr. Wilson manipulated her joints and found the source of her pain, found out she had IBD which turned into lymphoma and with treatment and pain meds, I have my baby girl back. Playing like a kitten again. Still terminally ill but happy and that's all I want for her. Dr. Payne should stay retired.

这个地方太棒了!当我担心我的猫咪尿血并往最坏的方面想时，工作人员非常友好。他们马上把他带了进来，彻底地回答了我所有的问题，保持冷静，考虑到我没有保险，他们收取的费用是非常合理的。符咒博士太神奇了，我绝对推荐任何人把他们的四条腿的朋友送到她那里

我打电话给兽医看我生病的猫，接电话的是Precious。我把我猫的症状告诉了她，然后她问我…猫怎么了，所以我告诉了她。你以前来过这里吗?我说当罗博士有这个地方的时候…然后她问是紧急情况吗?我不知道，但我说他已经两天没吃东西了，所以她告诉我很抱歉我们不接待新顾客了。借口一个接一个。你们的客户服务技巧很糟糕，我会告诉我的朋友我在这家兽医医院的经历…还有前台的工作人员。宝贝，你太粗鲁了

伟大的医生，非常关心和风度翩翩!员工也很优秀!强烈推荐。

近20年来，我和我的家人一直带着我们的狗去看佩恩医生。他知识渊博、专业、敏感、富有同情心、务实。只要佩恩医生还在训练，我就一直带我们的狗去找他。

我们把我们的动物带到那里。员工很有爱心。我一定会推荐这个地方给任何想要兽医照顾他们四条腿的家庭成员的人。

很棒的兽医诊所，知识渊博的医生，合理的价格…

一个星期二，我们带着病得很重的猫来到这里，我们心中有一个治疗计划，医生告诉我们这只是一个感染，治疗需要450美元;我说没有，然后医生又给了我一个新的治疗方案，不包括过夜，费用是215美元。看到我们被告知这是一种感染，这是可行的，我们选择了215美元的计划。化验结果出来了，开了抗生素，医生说她会打电话告诉我们化验结果，我们第二天应该会看到好转。从来没有告诉我们在改善方面要寻找什么，当你的猫停止流血并喝水时，这是一种改善，我们认为我们在正确的轨道上。星期三来了又去，没有医生的电话。星期四来了又去，仍然没有回音。周五上午，我们去了医生的办公室，被告知医生不在，周三的结果出来了，但他们不能给我们。医生明天会打电话给你。星期六仍然没有电话，我们不得不打电话给他们，但他们告诉我们什么都没关系，因为我们的猫在星期五晚上死了。 Once we did talk to the doctor, she refused or didn't want to give us the test results. To this day we have no test results, a dead cat and out $215 for treatment. I understand that doctors don't know all, but to be treated like this and not get what we paid for is dishonorable and shady business practice. A simple I'm sorry this happened, the symptoms presented as an infection but the labs results indicated (fill in with the real problem), we've done all that we can just love your cat til the end. No instead we got silence, shady business practices and avoidance, not a good way to practice! I would never take a pet to this place again, I'd think twice if I were you. I can't even find a valid business license or a certified veterinary license on file with the veterinary medical board!

我带着我的猫和豚鼠去找佩恩医生，通常是在有紧急情况的时候。我从来没有遇到过快速预约的问题，工作人员很有礼貌和专业，Dr. Payne对宠物和人都有很好的态度。我强烈推荐他们。