动物眼科服务 维尔市,加州

我打电话来询问我的狗的过程。杰西卡非常不耐烦,粗鲁。她挂断了我的电话,当我想问更多的问题。非常不满意

除了感谢广东博士和这里的员工。他们把我的毛皮婴儿,确定她有一个非常深溃疡在她眼里,其他表面溃疡,一个坏的活跃的疱疹。如果这支球队没有把我们像他们那样很快就和积极作为,溃疡可能破裂。相信她能失去了她的眼睛。这是几个月的激进和彻底治疗,以及大量的检查ups,和我的女孩回到她的自我。非常感谢广州&博士团队! !

医生和工作人员总是令人惊叹。

首先我要给应得的学分,说我的狗的眼睛看起来很好。每当我开始总是有专业和友好的和我的狗和我一直受到善待和尊重。然而,由于Covid19甚至去年秋天的服务一直在下降。我开始约会取消,当我需要续杯我得到静态,因为我的狗没有有3个月当他们取消我的约会的人。他最后一次约会,我们停在了等了一个小时,叫以确保他们没有忘记我们,那时他们让我们知道有一个紧急情况。我理解这一点。我用在这个领域工作。当时我也理解紧急进入有人需要等待客户的情况下传达,而不是等待一个小时,直到他们给你打电话。我们为我们的约会回来在稍后的日期。我也叫和改变预约2020年秋季从未改变的结束,我又试图调用续杯,当他没有在3个月预约他们未能改变。 My dog is on two meds. One he’s been on for 7 years, the other about 2.5. It’s a global pandemic. There is a deadly virus and a stay at home order. I don’t like to go into the pharmacy every 10 days when his one script is out(each bottle lasts about 10 days), I like to get several bottles at one time. With respect that this Dr likes to see him every 3 months for a full exam cost, no recheck exam at a lower cost, roughly $200 every 3 months, that is about the max I am able to bring him in, every 3 months. So I call them when they only allowed me to get 2 bottles of his meds (20 days worth) and tell me I need to call back in 20 days to get more....why? I admit with everything that is going on in this world, the thought of having to deal with meds he’s been on for years every 20 days infuriated me. I explained that it was “***explicit*** ridiculous” and vented about my high risk health status, it was a horrible day and this was the icing on the cake. I’m not certain what would happen at the 20 day mark, was I honestly going to get asked to bring him in for a $200 fee every 20 days? Who has that time or money? The lady told me my use of explicit verbiage, not directed at her but the situation mind you, was inappropriate (agreed but it is what it is) and placed me on hold for an obnoxious amount of time, after which I just hung up the phone (probably only about 3-4 minutes but I was angry and it drug on). Now here’s where we differ. Having worked in the field, and the world as it is, I understand tensions are high and folks are flustered. Personally, as someone whose managed people and worked in client services for decades, I would call the upset client, like “hey, what’s going on? Let’s find a common ground” 10:1 odds it’s just that, a bad day and a lack of communication. Instead 3 months has gone by. My husband called there today to make our dog his appointment and the person who answered the phone felt the need to discuss the convo I had 3 months earlier with the lady who answered the phone. I never got a phone call from them to discuss it with me at any point. Just a gossip queen CSR (?) relaying her version of things to my husband 3 months later, which thank god my husband and I are still together, could you imagine if we weren’t? I called them to explain I’ll be canceling my appointment and it went to voicemail, twice while explaining how unprofessional that was on Voicemail I got the “message has been erased” mid sentence , so not sure if someone was listening or what happened. Long story short, their client services are poor and lacking, and not suited to deescalate a situation. I could never imagine not reaching out to an upset client or further more sitting on it for 3 months just waiting to discuss the issues with their spouse! If you have a problem with me, discuss it with me, I probably would have even apologized for using an explicit word when explaining my frustrations. Wildly unprofessional.

医生和员工总是友好和富有同情心。质量绝对是100%,我的高级狗并不在他的考试感到紧张。我甚至看到医生和员工如何处理我的狗,这是平静和安慰。广州博士和员工感谢你!~劳伦和McLuvin

广州是一个奇迹创造者医生。他的决心、专长和诚意是首屈一指的。与一个优秀的员工,你有一个有价值的经验,有利于整体的幸福,和你的宠物。广州博士带来了我们的宠物的边缘总失明、特殊视觉敏锐度。

我1岁goldendoodle发展快速增长在双眼白内障。我们是指动物Opthalmology。对于这样一个不幸的情况下,广东博士和他的工作人员做了一个很好的工作。他们彻底解释他们的发现和我们的选择。我很高兴地报告,在每只眼睛手术之后,我们的宠物做的,看到好。

我很感谢广东和动物眼科博士已经发现。我有两个哈巴狗,对待我总是得到很好的照顾。我的拯救这样的坏的眼睛他不生产任何自然的眼泪和完全是盲目的。正在治疗他现在有正常的撕裂生产已经恢复了一些的景象!它非常棒。我的狗被很好,这种平静和慈悲。

有史以来最好的动物眼睛专家经验和波士顿梗犬主人二十多年,我很专业的客户。从我的电话在办公室处理和治疗——一流的!我打电话问“及时预约”,问发生了什么事情,放在abrief在前台咨询医生,看到办公室在4小时!每个人都很友好,专业,风度翩翩,知识渊博,特别关怀! ? ? ? ?仅供参考——„及时预约”动物眼科专家在办公室愉快的山是7天,但他们也不介意问“发生了什么”

了不起的团队。对客户非常资深博士和同情心。

广州博士和他的员工都是优秀的。不能说足够好的东西。他真的有很多对动物的爱,你可以告诉。这是我们的第二个眼科医生,他可以算出来,让我们鸟良好!