东谷兽医诊所 加州太阳谷

非常友好的工作人员帮助我的狗在紧急情况下。谢谢你！

我在这里把我的小狗两次疫苗。非常快速和有效的。员工总是乐意帮助。

这里的兽医富有同情心和有能力,但前台的一些小鸡只是从他们的思想。

非常昂贵,但它是值得的。他们不让你等得太久,和员工很友好。因为Covid,你不能进去,但是我宁愿这样。

这支球队给我留下深刻印象。Hohne博士是非常有同情心,总是伟大的洞察力。我非常感谢所有帮助的人。

很好。尤其是女孩帮助我,当我在外面。非常非常感谢你

非常友好的员工最好的医生大心真正人道的医生我可以表达这些人是多大。

员工很好,解释的过程。即使你要等在车里由于COVID得到帮助,你不需要等太久。把我的小狗的第一枪,并在15分钟内完成。谢谢你！

员工在这个诊所是绝对和专业

已经走了30多年。

他们对我的狗很好我真的很喜欢他们的服务

从前厅,Veterians,幕后员工非常有同情心的彻底的和有用的。哈恩博士和哈特博士是最好的。

像其他许多人在这个平台上我们已经多年来我们这里的动物。服务直到现在已经是个例外,但是今天我们的经验让我们非常失望,我们将寻找一个新的审查。我们的狗是在巨大的痛苦,只是想看着我们多次尝试打电话,要求暂停,是挂在每次(他们说有电话问题,但等到后来综述)。最终决定把我们的人在那里,等待在停车场(由于COVID担忧是可以理解的)终于通过的人通过电话,有一些非生产性的来回我们被告知因为我们没有预约我们的人看不见他们神奇的地方我们搁置和电话系统的工作原理。最终他们回来在直线上告诉我们,他们可以看到他,但它将花费150美元用于紧急医疗费用,我们说好的没问题但然后说我们不知道什么时候我们将会看到他。所以如果你想要一个紧急费用难道你看到我们的人迫切! ?我不会说这是史上最糟糕的地方,甚至告诉人们不要把那里的动物,但它无疑让我们寻找另一个兽医在今天的经验。

总是积极的,尊重经验。

已经将这20多年的兽医! !他们总是奇妙的我们所有的狗。他们耐心,更重要的是知识渊博的和富有同情心的我们所有的狗。

真正的好地方,负担得起的疫苗,和员工很友好肯定使这我去诊所!

我很抱歉他们移动。我喜欢带我的狗狗们,即使大流行她们照顾他们的需要。

快。能得到appt很快。专业。

必须把我的著名的狗乔伊睡觉那么他不会遭受了。他们非常理解和同情。

爱带着我的宠物Hohne马克博士。

我来这个地方已经有13年,甚至在我们搬到应用潜力。两个月前我打电话给,因为他们推迟批准续咖啡对我的猫的药物。接待员机器人和无益的。她的声音听起来像一个坏了的唱片。我问与上司说话,我跟她没有得到任何地方。经理在电话里condencenting无礼,但不知何故,我们设法浏览的问题。两周前我计划访问我的猫帕夏,血液检测和尿测试。帕夏是一个18岁的猫,甲状腺亢进和胰腺炎的问题。他们打电话来确认一下您的预约时间。当我到达时,我意识到,每个人都在停车场等候。我看到在停车场Hohne博士,他认可我,说他会很快和我在一起。 Pasha, and I were waiting outside the car in the hot parking lot for our turn. As the time was going by, I realized that all the people that arrived after me already were served. I decided to call. The same receptionist with the robotic voice told me " I was supposed" to let them know I arrived and to check in. I told her that no one actually said that to me when they confirmed the appointment. She kept on repeating " You were supposed to check in when you arrive". I asked her how I was supposed to know that. Her answer was: " You were supposed to call us upon arrival". She was repeating this same phrase few times like a mantra with absolutely flat, unemotional voice. She said that since I missed my appointment, she would have to reschedule me. I was shocked. I said it was not right and asked to speak with her supervisor. She asked me what color car I had. A minute later her supervisor ran out of the building and started yelling at me at the parking lot, without even letting me speak. She was yelling at the top of her lungs in my face. I asked her what gave her the reason to screem at me to which she yelled: "You were rude to that poor front desk girl today AND the last time you called!". I asked what her title was. She said she was a manager there. She kept on being obnoxious and told me if I didn't like it, I could go elsewhere. I said I would escalate this. She yelled:" I don't care, do whatever you want!!" At that time I requested all the history and paperwork for my cat. I asked her when it would be ready. Her answer was "I guess when the computer is ready". I kept on waiting in the hot, dirty parking lot for another 30 minutes. Nothing. Then Dr. Hohne saw me in the empty parking lot and came to talk about Pasha. Apparently, he had no clue what was going on. I told him what was happening. He took me inside the building through the side door. He asked me to tell him what was going on. I told him. He went to the front desk and spoke to the manager. Through few walls I could hear that manager was still so angry and still screaming her side of the story. Dr. Hohne came back and apologized for the manager's unprofessional behavior. It was awkward. But then focus shifted to Pasha. He took my cat to run the tests and few minutes later came back. He said he would call me about the results. He said he would not charge me as he felt bad I was given " such a horrible customer service". I told him I didn't expect him not charging me and that I could pay. He said he would do the visit and tests for free. Then a whole week went by not a word from Dr. Hohne, I called, I left 2 messages with the front desk, sent 2 emails asking to call me to talk about Pasha's results. Nothing. He wouldn't come to the phone and would not return my calls or emails. Dissapointing. He tried to handle the situation that day and say something that sounded good in the moment but failed to deliver and correct the situation with rude and uncompassionate people he has on staff. Dr. Hohne allowed rude behaviour at his clinic and didn't not rise to the occasion to deliver on the word he gave. Unprofessional behavior from Dr. Hohne, the manager and the receptionist. NOT A GOOD PLACE.

我把我的狗过程。的时候去接他我搁置了45分钟之前我可以给我的名字。当我把这一个护士,她粗鲁和不屑一顾

他们让狗从停车场的好地方

一个很棒的地方。这就像天使看在我大,最好的朋友。Hohne博士是伟大的,我相信他。每个人都是特别的。

是的我必须等待但是不久我有预约,不得不在外面等,因为病毒的很好因为他们遵循所有covid-19规定!

总是你的宠物兽医护理的好地方

把我的狗像一个女王,友好,微笑. .

他们给第一个免费检查如果你来自一个宠物收容所领养。但是你不能来和你的宠物诊所由于Covid。

爱在这里。非常友好的

如果我可以,我会给他们一个0。所有的女员工很粗鲁。他们应该感到幸运拥有一份工作。