摇酒店 加州红木城

TL:DR-我们的拉布拉多犬在Wag呆了8天，最后感染了一种食肉细菌，导致腿被截肢。我们认为Wag的健康和安全质量已经急剧下降，并警告你离开。去年9月，我们全家去红木城度假时，我们的狗狗佩姬住在红木城的威格酒店。佩姬在Wag酒店住的第八天，也是最后一天，Wag的工作人员把她送到兽医诊所，因为她的右后爪后来被诊断为坏死性筋膜炎(通常被称为食肉细菌)。在与感染作了三天艰苦的斗争后，我们被迫截去了她的腿。直到那时，她才终于转过身来，开始稳定下来。这场折磨对她来说是痛苦的，对我们来说也是痛苦的，而且花费了一大笔钱。佩姬拜访过瓦格很多很多次。从2014年到2018年，她玩了340多次《全天游戏》，从来没有遇到过问题。我们对Wag发生的事情感到震惊，我们试图了解发生了什么变化。 To investigate, we collected all the complaints related to health and safety that were posted on Yelp and Google since Wag RWC opened. What we found was shocking: in the last 6 months of 2021, the number of complaints posted has increased so much that they received approximately the same number of complaints for the last half of 2021 as they had accumulated for all of 2014-2018. We then calculated their rating on Yelp for the last 6 months of 2021: ~2.5 stars!!! The Director of Customer Experience informed us that Wag is aware of such quality issues. She claimed that increasing staffing after suffering through the pandemic is challenging. We understand things have been hard for all kinds of businesses, but we don’t believe it is ethical to board more dogs than staffing safely permits. Wag has not taken any responsibility for Paige’s illness. Don’t risk your animal’s health, your peace of mind, or your bank account. Please look for a safer, properly staffed alternative for boarding your pet.

感恩节的时候，我带着我的狗去寄宿，我付了一间豪华套房的钱，这样我就可以在他的房间和游戏区观看直播视频了。所有链接都不起作用，其中一个链接指向另一个房间和另一只狗。试图通过电子邮件联系，没有回复。我在国外，试着打电话，但电话一直在等，所以我挂断了电话，否则会花很多钱。我的朋友试着给他们打电话，他们等了40多分钟，最后放弃了。这样不行。我将要求部分退款。超过1周没有回应是不可接受的。编辑:他们给了我折扣/退款，并提到他们告诉了一些人，但没能通知所有人他们有相机问题。我明白了。 but the response was still poor so I am still upset about that - I think they were a bit overwhelmed

永远不要接电话。毫不夸张地说，等上几个小时或者等回电话。不能通过来救我的命。当我今天终于打通电话时，他们让我等了15分钟，然后又接了回来，说他们在大厅有人会照顾我，稍后会解决我的问题。我已经问了三次了，这是解决这个问题的最后一天，我一直被告知他们会的，但他们没有。我应该有一个链接到我的狗的相机，他们拒绝发送它。我猜我的狗狗不是住在我支付的昂贵的住处，而是住在一个不带相机的更便宜的住处。我的狗因为失去了她深爱的另一只狗而悲伤，我们想去看看她。不幸的江南娱乐主页是，我们不得不旅行，没有计划到这种情况，相机对我们Wag酒店非常重要!!我们为这些服务付出了高昂的代价，并期望得到我们所付出的。

更新帖子并将评级提升到5星:在4天没有到达Wag之后，我今天去接我的狗，并在一个愤怒(轻描淡写)的前台。帮助我的那位女士非常善解人意，她立刻给了我一个慷慨的折扣和电话号码，以备将来发生这种情况。很漂亮的。我为在周一晚上10点给她带来这么大的压力感到难过——他们的工作很艰苦，但他们做得很好。另外，另外两名工作人员出来了，显然非常喜欢我的两只狗。他们那里的工作人员真的很好。另外，看到有相当多的评论说谷歌号码不是到达的最佳方式，我在wag的前门贴了一张号码的照片。我把这个保存在手机上，作为联系的主要方式。谢谢摇!会回来的。 --------------------------------------- Original post: I think Wag is great - in fact my dogs are being boarded there right now. The staff is super friendly, it’s clean, the spa services are great, and my dogs love it there. My 3 star review is because it’s impooossssible to reach anyone there over email or phone. They forgot to send us the in-room camera link for our dogs (a service boasted about on their website), and we’ve emailed 4 times, called twice, to no avail. Which is super frustrating.

从9月27日到9月29日，我们带着我们的狗索菲住在红木城的这家Wag酒店。她是一只小(10磅)的狗。当我们今天去接她的时候，她的左眼上方受伤了(见下图)。当我们试图查看伤口时，她很痛苦，还哭了起来。我们要尽快带她去看兽医。我们问了在场的两名员工，他们说他们今天才注意到这些伤，他们认为这不是什么“大事”。他们说可能是喂食槽有锋利的边缘，但他们无法很好地解释，听起来像是在找借口。她可能是被别的狗或别的什么东西咬了。他们没有“注意到”如此明显的大伤，他们没有治疗我们，也没有联系我们让我们知道，这是不可接受的。我们永远不会把我们的狗带回到这个地方，根据兽医的发现，我们将采取相应的措施。 It's been a few hours since we picked her up but we have not yet heard from the manager.

在这里通常很容易订到位子。工作人员很友好，他们有很多选择，比如你可以做的护理包和附加组件。但是，我们有一只狗需要治疗，需要寄宿。我们花了48个多小时才让他们回复我们的电话，并在他们照顾狗后通过她的网络摄像头链接发给我们。在我们把狗狗送走之前，我们向他们解释了它的需求，但有些事情我们需要检查，没有人接电话，这对我们来说是个问题

他们照顾我的狗。

可靠的工作人员真正关心狗。他们提供的定制服务对我们的狗狗来说是完美的。

我们刚从红木城的Wag酒店接回我们的狗狗Suki(10个月大的小狗)，我们不能更生气了。我们出城的时候，她在那里呆了10天。在这段时间里，我们遇到了一些问题，但最令人担忧的是，她的右眼上方有一个伤口，他们把她送回了医院。当我们问他们伤口的情况时，他们说他们没有注意到任何东西。伤口非常明显，显然没有得到治疗(见图)。我们知道事故时有发生，但事故发生时他们没有联系我们，或者至少没有处理伤口，这一事实说明了这一行业的很多问题。在苏琪逗留期间，我们也遇到了其他问题。我们付了豪华房的钱，里面有一张狗床和一个网络摄像头。在离开之前，我们要求链接查看房间，但他们告诉我们他们稍后会发送。等了一天之后，我们不得不打电话给他们，并创建了一张票，以便获得网络摄像头的链接。当他们给我们链接时，我们注意到他们给她的房间没有床(见图)，她在那天晚上和前一天晚上都没有我们支付的床。 The day after receiving the link they gave her a bed. After 5 days, the link to the webcam stopped working, again we had to call several times and wait two days to see our dog. We also paid for several other activities like a morning and evening stroll or playing fetch. They never sent us any pictures of Suki doing these activities and considering what we saw with the bed and the wound, it is really hard to trust that they have done any of those activities.

再也没有! !大约两周前，我的狗在那里待了8天。在过去的一年半里，他已经在那里登过几次船，我们一直很满意。他整天都在玩，而且似乎很喜欢。我送它的时候，给它留了很多新鲜的食物和喂养说明。因为我们要离开一个多星期，所以我给他们留下了足够的食物，可能够11-12天吃——以防万一。如果他看起来特别饿，我们总是告诉他们给他多喂点。当我丈夫把它捡起来的时候，剩下的食物一个也没有还回来，它已经瘦弱了。他的脊椎清晰可见，肋骨也露出来了。他瘦得皮包骨。 For three days he was throwing up and had SEVERE diarrhea, like he was readjusting to his normal food. After he was no longer sick, he ate double, sometimes triple his normal daily intake. Whether he was sick during his stay or not eating, I never received a phone call from the Wag hotel to let me know something wasn’t right with him. He also had scratches all over his face. I have since called several times, asked to speak with managers and supervisors. They have looked at his file during his stay and reported that nothing unusual was noted. I was told they would look into and get back to me. No one does so I have to call back. Of course not a direct number to the Redwood City location, just their main number. I have asked for a Redwood City number but they claim there isn’t one. Unfortunately, I didn’t take pictures of my dog when he first got home from Wag hotel but he looked like he had been starved for a week. I will never take him there again and I caution anyone who is thinking about taking their pet there. Any business that won’t give customers phone numbers for their branch locations should be a HUGE RED FLAG.

我在狗狗寄宿5天后捡到它，它的下腹部长了一个大疹子，还在笑。

长文章!但我希望它能帮助别人在做决定的时候!在日托和寄宿之间，我的两只狗在Wag Hotels (Redwood City)住过几次。过去的两次登机经历不太令人满意。我对缺乏沟通、对他们的期望和他们在这里的实际生活感到沮丧。沟通——在他们逗留期间，我打了20-30次电话都没有人接。这里从来没人接电话。这是在一天的所有不同时间。我留了3到5条留言。没有人回复我。 TO THIS DAY (they stayed about a month ago now), no one has called me back to address my questions/concerns. Expectations - My dogs stayed in the Ultra Suite. This is way too expensive, but I thought, it will be the most comfortable for them, plus they get lots of extra little special things. I have no problem paying a high price, if what is promised, is delivered. First of all, the room is nothing like the pictures they have online. From the camera I had access to in the room, the rooms had a small foam bed, covered by one sheet, with a pillow. The description of a Spacious, themed accommodation is interesting - what was the theme of my dogs room? I was told I would have an app-controlled treat dispenser (I did not), customizable music selection - (I did not), In-room television with dog-friendly programming (the TV was on the Netflix home page the entire time). Nightly 2-way video chat (I did not have this). I also never saw someone come in for a before bed belly scratch or bedtime story. I saw the door open, food dropped off, and the team member walk away. If I pay for something, I expect it to be delivered. Now they might say, well you should have called us to have the nightly 2-way video chat! Or, you have to call us to enable the treat dispenser or the custom music -- but that brings me back to issue number 1 - I called. At least 20 times. Other issues that are not a big deal, but again, when I am paying top dollar, I expect the small things to be standard -- The lights were never turned off when it was bedtime. I check at midnight - lights still on. I checked at 3 am, lights still on. I checked at 7am - lights still on. (Yes, I am crazy, but I was up at these times for flights) When I checked in at the front desk before their stay I asked the receptionist, can they please have dinner by 7/7:15pm? I was told, sure. I checked the cameras and to my surprise, they were not in their rooms, the room was not even set up yet- no sheet on the bed. I obviously tried calling. No answer. I watched them get fed around 10pm. I have photos/timestamps, I have screenshots from the cameras. I have tried reaching out to Wag about these issues- and to no surprise--- NO response! I paid over $1k in the last two visits (2 nights and 1 night) and did not receive half the promises that were made. I want to continue to use Wag Hotels, I want to trust when I drop my dogs off they are in good hands, and that they are getting the things I was told they would get - but unfortunately, that has not been my experience. I also want to be able to REACH an employee! Or at least have someone CALL ME BACK (or email me back!!) to address my concerns. If you have other options - USE them! Wag was a last resort option for me and I am so disappointed in the amount of money that was spent for my dogs to not get the things that I was told they would.

网站没有显示我的账户…&他们不接电话

这是一群很适合社交的大型狗。不过就像旧金山湾区的其他地方一样，这里有点偏僻。

b里约热内卢从5个月大的时候就一直是一只汪汪的小狗。团队是我们生活的重要组成部分。我过去每天工作9-10个小时，包括上下班的时间，所以我希望我的孩子有伙伴和朋友。我们爱这个地方。

我要感谢红杉城的工作人员对我的狗宙斯这么好。大家都对他很好。

员工友好且知识渊博。我们的狗喜欢那里。我们也为她寄宿了一个星期，一切都很顺利。

编辑:问题似乎解决了。24小时接送和友好的工作人员。改成一星是因为我们旅行回来总是遇到深夜接机的问题。有一次，我们打电话，敲门等了20分钟，不得不放弃，第二天再试。今天，无人接听，语音信箱满了。24小时接机不可靠。请解决!

我们的小狗(IG:失望的涂鸦)今天有一个相当不错的经历。他很害羞，所以我们要回去继续社交。视频中的设施看起来很干净(由于新冠病毒无法进入)，有人在监视它们。不过，这个应用程序还需要一些改进。我没能经常使用它，它似乎是一个好主意，但没有正确应用。

成本高，但有免费的小狗社交

服务很好，也很干净。

他们一直对我和我的猫狗都很好。

喜欢这里的工作人员，在线预订系统和狗狗相机。这并不便宜，我想说的是，狗狗的房间不大，不过我的狗狗很小，所以这很好。他们提供的服务选择对我来说是一个很大的优势，因为我的狗讨厌和其他狗一起出去玩，但也会感到孤独，所以1:1的游戏时间和早晨散步对保持它的日常生活非常有帮助。虽然一切都好，但我的狗还是讨厌这家酒店

狗狗日托和寄宿的好地方。我们的小狗一旦意识到自己离wag酒店很近，就会非常兴奋地进去。工作人员很有礼貌，并亲自记住所有的狗。

你知道他们的标准登机政策是:早上8点到9点玩/走，下午2点到3点玩/走……然后17个小时不出门!?“从下午3点到早上8点，你的狗狗将呆在它们的房间里，不上厕所”，他们坚持这一点。我认为这是近乎不人道的。当然，如果你想在这些大量的休息时间里散步，你可以每次额外支付10美元，但很难想象狗不会在这种标准政策下在他们的房间里到处小便。在那里工作的人都很棒，这不是他们的错，但Wag酒店应该为这种攫取金钱、不人道的政策感到尴尬。

在过去的36个小时里，我一直在尝试设置一个“个人资料”(因为这是预约的唯一方式)，我刚刚完成了这项服务。然而，他们确实给我发了电子邮件文件让我填写，我用我的狗和我的个人信息填了，然后提交了，没有回应。我想做的就是在流行病期间为我的小狗报名参加课程，以获得社交技能。但作为残障人士，在我得到这项服务之前，这是一次糟糕的经历。在电话里看起来很专业…

我吃过的最好吃的龙虾卷。如此美味，值得一尝。

我是一名重要的医疗工作者，在诊所工作很长时间。我在Instagram上看到了他们要在一整天的玩耍中做可爱的艺术，我觉得这会很好，在如此艰难的时刻会让我振作起来。我付了全价，换来了更短的全天玩耍时间，drop的前台工作人员根本不理我，在带走她之前甚至都没问过我小狗的名字。我准时去接她，但前台工作人员不欢迎我。我回到家才意识到我没有得到这些艺术品。我打了电话，被告知“是的，我猜早上的工作人员从来没有抽出时间来”，他们默哀了好一会儿。我非常沮丧，他说‘我猜经理可以联系你’。我说好的，谢谢。我不得不说，你会把我的信息记录下来让这个工人做任何事情吗?他取了我小狗的名字，结束了通话。 It’s three days out and haven’t heard from the manager. So guess I have to call them again. Horrible service, don’t advertise activities if you don’t plan on getting it done.

Wag酒店RWC对我来说是一种祝福，对任何单身狗父母来说也是如此。埃佛勒斯和我从他13周大的时候就参加了他们的免费小狗社交活动。Junior和Alexa在管理小狗社交方面做得很好，教会你如何与你的小狗沟通，教会你如何干预或不干预。我甚至开始和Alexa和junior一起做单独的训练课程，珠峰的进步给我留下了深刻的印象!Wag Hotels RWC对我来说是一种祝福，对任何一个人来说都是如此。一旦珠穆朗玛峰完全接种疫苗，我就为我们报名了狗狗日托的无限套餐。我是一名护士，经常上班超过14个小时;有些星期我工作时间少于35小时，但有些星期我工作60-70小时;我经常要接电话，可能需要在最后一分钟赶到医院。事实上，他们是24小时开放的，这让我在轮班期间感到轻松，如果我必须通宵待命，或者当我周末值班时。我们狗狗日托的第二天，梅根来到珠穆朗玛峰，她说:“珠穆朗玛峰!她兴奋地伸出双臂。 That meant so much to me. There are times I even get a report card for him, telling me who his best friends are, how his eating habits were and anything else they find notable, which is one of my favorite parts. My second favorite part of him being in daycare is the wagcam. I love that I can watch Everest and check in on him throughout the day. Everest has found his second family. I wish I could name all the employees because everyone has been simply wonderful to Everest and I. Nicole and Lisa, on nights, always gives me detailed reports on Everest; they don’t have to ask who I am picking up, because they know and remembers us. The managers is always so excited to see Everest. They are another reason Wag has earned my trust and respect. She offered to keep his toys there for the night since we were coming back the following morning, making it super convenient for us. The only complaint I have, is that when I call the phone number, I have to go through a series of steps to get the Redwood City location and it’s very rare anyone answers the phone, or calls me back after leaving a voice mail. However, they make up for that when I see all their smiling faces.

在所有的狗旅馆中，我最喜欢狗旅馆