圣贝尼托兽医中心 霍利斯特,加州

工作人员很细心。很好的服务

我们带我们的猫来这里看脓肿，发现了肾脏疾病。桑德斯医生照顾得很好，我很喜欢他。然而，他们在这里进行的处方食品诈骗是下一个级别的。医生给我们的猫开了肾性饮食，很好，没问题。我买了一些罐头食品，看看他喜欢什么。就在那天晚上，我回到家，在Chewy上订购了他们推荐的食物，以及我其他猫的食物和物品。这对我来说很方便，经常去兽医诊所就不方便了。桑德斯医生在电话里告诉我，当我问他的时候，我的耐嚼订单就会被批准。我的订单一直没有进展。无奈下，我回到办公室，想要更多的食物，并询问了耐嚼的过程。 I was informed that they do not work with Chewy and was given a card for a "trusted website". They also did not have all of the food I required for my cat, they had NO dry food. I came home and IMMEDIATELY placed my order. We are now closing in on five days later and my order has still not been approved or shipped. Our cat needs more food, so my husband went by after work as the website and the building say they are open until 6. They were closed, well before 6pm. He was able to speak to someone who REFUSED to provide us with the prescription we need to purchase the food elsewhere. FOOD THEY DON'T EVEN HAVE IN STOCK. In the end, it should not matter WHO *WE* choose to buy our food from, the important part is that my cat gets the proper diet he needs to thrive. They have proven that they care more about dollars than animals in doing so. I will not be forced to buy food from a 3rd party website that they get kick backs from which also has terrible service. I have already made an appointment with another vet as I have no time or patience for these kinds of games. I know several people who's Vet provides them with a paper prescription so that they may purchase food whichever way is most convenient to them. Isn't a happy client & healthy pet the end goal? The sad part is I was going to move the rest of my animals to this practice as well. There is no way on God's green earth I would do that now & will recommend to all I know to stay away. Absolutely shameful. Our pets are family and they deserve better. We are families, not cash machines and nobody has time for this nonsense. ***Edit: Nobody was EVER "happy" to provide us with a paper prescription, that is a bald faced lie. It was never offered to us. It should have been given when the food was prescribed, but you are too busy trying to skim money from clients for food sales. The Customer Service call I received this morning should have gone like this: Hi this is (name) from San Benito Veterinary. I was made aware of your review this morning and I wanted to reach out to you to apologize for the negative experience you had in our office. We have gone ahead and prepared Sox's prescription and it is here in the office available for you pick up. Again, we are very sorry about the confusion & I will make sure to revisit proper protocols for "prescription diets' with my staff. Thank You & have a good day. This is a proper Customer Service response. I have been in Customer Service for 30+ years, you guys have a lot to learn. Get it together & treat your clients like human beings. A little bit of compassion goes a long way & it's FREE. Had I received a proper apology, I would've had no problem retracting my reviews. Instead, you doubled down and tried to gaslight me, which I was fully prepared for. Of course I got angry as would've anyone else in my shoes. My reviews stand. Its an absolute disgrace & you should be ashamed of yourselves. You're supposed to be the professional here, NOT ME. Act like it.

喜欢这样的事实，你可以从车里登记入住，了不起的工作人员出来迎接你，如果你的狗狗很快就会进来。伟大的服务!

好地方…我们的小狗威利很喜欢这家兽医诊所

我非常感谢兽医和助手们在我的小狗在另一家当地兽医那里做了一次拙劣的绝育手术后救了它的命。如果不是圣贝尼托兽医中心，我的科科犬乔伊可能已经死了。她做了一次可怕的缝合手术，注射后感染严重，变得昏昏欲睡，抗生素也不起作用。手术3天后，她的腹部切口下开始发炎和肿胀，我知道这不是很好。显然，我不想回到原来的兽医，导致这一切。我非常感激SBVC慷慨地同意立即见她，并在当天为她做了手术，清理脓肿，插入引流管，开了更强的抗生素和止痛药。他们每隔几天就给乔伊看一次，以确保她康复得很好。谢谢你桑德斯医生救了乔伊的命这样乔伊就能继续在我丈夫化疗期间支持他。

我的狗在9月份被咬了，在最初的咬伤大约两天后导致了一个大脓肿。我打电话给圣贝尼托兽医，看他们能不能让他去看他，但他们的日程排得太满了，他需要尽快去看。我带他去了蒙特雷宠物专家那里，他们照顾了蒂托(超过1000美元)，并建议他尽快去看他的常规兽医。第二天早上我打电话给他，他们听起来很生气，因为他的急诊室兽医建议他做后续检查。他们让我把铁托送过去，他们会在约会间隙见他。我们在早上8点把他送走，直到晚上7点才把他带回来(是的，他们已经关门了)。他去圣贝尼托看兽医的费用并不贵，但由于这都是同一起事故的一部分，他的保险公司需要所有看兽医的记录。我和我的丈夫花了几个星期打电话，一次被搁置一个多小时，被转到语音信箱，被告知记录将“明天通过电子邮件发送”，有一次我不得不亲自开车去那里和经理Bree说话。我告诉她，所有的Titos记录都需要寄给我们的保险公司，她只寄了一组记录，而不是我们要求的全部记录。所以现在我们在这里。 In November with over $1,000 owed to me by my insurance, but unable to be paid out because San Benito Vet can email over a full set of notes.

我喜欢这个兽医。桑德斯医生和露丝医生总是很乐于助人，当涉及到任何问题或担忧。我注意到他们通常都被订满了，因为他们很忙，但他们总是试图让你的宠物进来。你的宠物可能在那里待的时间比预约的时间长，但他们会更快地让你进去，而不是等待一个开放的预约地点。即使他们有多忙，技术人员也总是很友好。我每个月带我的狗狗注射一次维生素b12，它们通常都很快!

把我的狗关在笼子里一整天就为了跟我说我早上七点半送它回来时他们说的话。仍然有同样的问题。荒谬。可怕的待遇! !

是我们养小狗时一个朋友推荐的。技术人员对她很好，当我们到办公室时，她总是很兴奋地看到他们。自从我们开始去那里，他们就一直很好，但是在她被前台阉割之前，他们的最后一次经历很糟糕。她必须服用肝脏补充剂，起初我们被告知可以在周一取药，但我们检查时还没有到。我们被告知周三会到达，所以我们再次登记。周四被告知。然后叫了一声，还是什么也没有。我相信我们在接下来的星期一拿到了药。我问接待员是否已经订好了药，因为被告知要一直等下去有点可笑。她对我有些不满，在电话里粗鲁地说:“货到后我们会给你打电话的，谢谢。” Bye.” There was no acknowledgement that yes, it had been a bit of a wait. Disappointing nonetheless to get that after all we are paying for services, we had good experiences from the beginning, and the least we could get is some understanding of our frustration. Also frustrating how we had asked for 1/3 of a form to be completed and told we’d get a call within 24-48 hrs when it’s completed & still no follow-up. I haven’t even asked for it because what’s the point, it’s hard to get someone to answer the phone anyway during office hours. Good techs, but unfortunately the front office needs some adjustments.

很棒的服务!很棒的医学博士，非常友好和乐于助人的员工

太棒了。我们在约好的5分钟前把车停了下来，并立即在停车场得到了接待。不久之后，一名技术人员来接走了我们的猫咪，拆除了缝合线，然后在大约5分钟内将她送回了我们身边。我想不出比这更好的体验了。我只是建议把车停在旁边的停车场，而不是停在诊所前面的街道上，因为很难把车倒进车流中。

我们所有的毛宝宝都去了桑尼坡的圣贝尼托兽医医院，那里的工作人员和医生都很棒。我喜欢他们非常彻底，他们是最好的????????????????????

方便的访问，快速的服务和关怀的工作人员。唯一的抱怨是进出Sunnyslope的停车场可能很棘手…最好把车停在大楼旁边。

总是关心我们的狗，倾听，从不匆忙赴约。? ?爱我们能够与他们交流的方式……短信，电子邮件和图片发送帮助我们真正沟通我们的需求是什么!!

在过去的30天里，我与这个办公室有4次负面的互动。当我们在5月23日到达办公室进行2只狗的检查/疫苗预约时，我在下午3:16打电话去检查(预约是在下午3:20)，我和办公室的人谈了谈，告诉了我的停车位号码和我乘坐的车辆类型。我们坐着等它们出来抓我们的幼崽。很明显他们很忙，所以我们耐心地等着。下午5点15分，他们出来拿我们的信息，进去检查预约，回来后告诉我，因为我迟到了，所以要等一等。我展示了我的通话记录，我一到就打电话去核实，很明显，和我通话的那个女孩从来没有给我们登记过。我们收到了一声“哎呀，我们一定是忘了”，仅此而已。6月14日星期一，我打电话给他，因为在我的狗狗登机后，我的公狗鼻子上有一个相当大的肿块。我描述了当时的情况，被告知这不像是紧急情况，所以预约在周四。我儿子在车里，听到我周四多次证实。 On Thursday, June 17th I called to verify the time and was told it was on Friday. The person I spoke with asked me the issue so I again described the situation, except this time I could verify that he was eating and drinking fine. At this point I was told this was considered an emergency and I had to bring him in immediately. I pushed back because I already had an appointment 24 hours later and he had already waited 4 days at this point. After she checked with the Dr. it was confirmed that this was not an issue that could wait and they would not be willing to see him tomorrow since it was now considered an emergency. Fine. I brought him in immediately. I was provided an estimate for services including medication as it was almost guaranteed he would need antibiotics at a minimum. I was told the estimate was for the most basic amount of medication he would need. I had to call back right before closing because I never heard anything and was told “oh yeah, he’s ready to go” that they were busy and unable to call me. There was no emergency. He was fine. They weren’t sure why his snout was swollen but he would be sent home with antibiotics. When picking up my dog I expressed my frustration in this matter the Dr. ended up coming out to speak with me and stated that if I had told them he was eating just fine it shouldn’t have been considered an emergency. I did provide that information on the phone that morning. I simply got an “I’m sorry”. The antibiotics were written to dispense 2 pills 2 times a day for 10 days. They only gave us 20 pills rather than the 40 that would be necessary. 40 pills being the minimum amount he would need for treatment. The minimum amount of medication that is being dispensed which I was told was included in the original estimate. Now I’m being charged additional for their mess up in being unable to calculate how many pills are necessary for the treatment they prescribed. In the past 30 days I have spent over $1600 on their check up/vaccines and this supposed emergency fee that was not an emergency. Now I am being charged more due to ANOTHER error on their part. The only offer of apology I received was 20% off of the medication..which some how turned into 10% off…which then turned into 20% off plus 10% off? I will no longer be using this office due to the terrible communication, forcing an emergency vet fee on me, and misprescribing of medication.

我去看兽医。我爱这些人，他们真的关心我的宠物!

我们把腊肠犬带到圣贝尼托兽医医院。所有的工作人员对我们的狗和我们都很好，很体贴。所有的问题，无论大小，都有答案。你也可以告诉每个员工喜欢和动物一起工作，并且非常尊重他们!强烈推荐这家兽医诊所!

这家诊所在照顾我的狗方面一直很出色。所有的工作人员都非常乐于助人，尤其是在紧急情况下，这在兽医诊所很少见。江南娱乐网页版所有的医生和技术人员都很了不起，他们把你的宠物当作自己的宠物一样对待。当涉及到服务和关怀时，他们超越了。

我在圣贝尼托河有过几次经历。所有的兽医和优秀的员工都非常出色，他们不仅仅是在照顾我的孩子。他们真的都热爱自己的工作，这体现在他们对动物的照顾上。他们也非常专业，对我和我的丈夫都很友好和体贴。

友好的服务，有三个兽医很多知识。每周开放7天，这很棒!

我总是很高兴的助理和兽医照顾我的宠物。这些人对我的宠物很有效率和小心。谢谢你！莱斯利忠告

非常满意我的猫得到的照顾!尽管圣贝尼托兽医中心的日程已经排满了，但他们还是能挤出时间给她看急诊，兽医和技术人员都很乐于助人，很好，也很专业。我记得和我们聊过的那个技术人员叫梦娜;她做了一件很棒的工作，减轻了我们的担忧，并确保我们的猫在她来访期间很开心，得到了很好的照顾!我们交谈过的两位兽医似乎都非常了解我们的猫的健康问题，他们给她吃了一些应该会有帮助的药物。我们接到了一个不错的入住电话，很容易就安排了后续的访问。哦，短信线是一个惊人的增加!我可以用短信发送照片，并询问有关我的猫和她的药物的问题，即使是下班后。总的来说，到目前为止，我很高兴我在这里的经历，我的猫似乎不太介意她的来访(我被告知它表现得很好)❤

工作人员非常友好，当涉及到价格细分和他们发现的关于你的宠物的任何信息时，他们都非常有信息。他们对自己的工作充满热情，也非常关心他们的病人。

工作人员非常友好的服务。

我对SBVC的工作人员和医生的出色服务印象深刻。

爱人民。他们一接到通知就收留了我。兽医打电话给我，告诉我她所有的发现和关于家庭护理的指导。唯一的缺点是我觉得它们很贵。

我们非常喜欢圣贝尼托兽医诊所。他们对我的狗Ace照顾得很好。兽医们很了不起，很有爱心。全体员工都很棒。

我们和这个不称职的兽医和他们的员工有过一段可怕的经历。他们有最糟糕的客户服务，他们不会在你的宠物做了一个大手术后检查你，他们也不会花时间陪你完成可能的事情……

在我们的狗身上发现一个肿块后，我们带它去了沃森维尔的兽医那里。它被确定需要被移除。我的一个朋友推荐我去圣贝尼托兽医诊所，那里离我家很近，很方便，我想再看一次医生。正如你所看到的那样，通过它们的移除要便宜得多，而且它们提供的信息和帮助要多得多。如果你正在寻找当地的兽医，不要再犹豫了!

很棒的人，非常细心。我们10周大的小狗打了一针，工作人员对它很好。