加州VCA兽医专家——卡尔斯巴德 加利福尼亚州卡尔斯巴德

前台员工很粗鲁和不专业。我有我的狗在过去的几个月里这个ER 6倍。过去两次报告我的狗没有再打来更好,我需要把他带了回来,我被告知“这不是一个主要的兽医服务。”I had just told her that my dog was seen there last week twice AND had been to his primary vet 2 days ago. He is now acutely ill again and though I was told to bring him back if he had issues, they said they are at capacity for today and tomorrow. That could be true, but I was willing to wait since all his recent records are there. I was turned away. The vets are nice enough although my last experience was frustrating. The plan of care with 4 medications was not explained to me prior to picking up my dog. Nobody likes surprises, so admittedy I was upset. The tech had to go back and forth to ask my questions to the vet multiple times. My neighbor cautioned me about the bad service she had received here but it's closest to me. My experiences were ok enough until the last time and calling this morning and speaking to the rude receptionist is not okay. This is the second offense for this same person. I'd like to have continuity of care without the unprofessionalism. Now I'm being forced to go elsewhere probably because I'm being labeled as a 'bad client' for being upset about my recent verbalization of the lack of service and communication. The front desk gal also suggested some false statements on a recent call regarding what veterarians will prescribe as med dosing for my dog. I did tell her what she suggested isn't true and cautioned her in giving out information that was invalid. I used to work in veterinary. I'm disappointed. It doesn't have to be like this. I hope my experience with the specialist here is better. I just want my dog to be ok without all the hassle and attitude. It just adds to the stressful situation being a worried pet mom. I called 2 other animal ERs and no wait. I was able ti schedule my arrival at the one in San Marcos. I know covid has impacted many industries. When I lived in WA State a few months back, I had to call around to 4 differnt ERs in the middle of the nite for my other dog. 3 of them were at full capacity. Why i was told that CVS was at full capacity for 3 days is hard to understand. They said they had been at full capacity since Thursday and weren't taking patients until maybe Saturday night. I have a very hard time understanding that.

你知道我不会腰时间解释发生的一切。我几乎经历别人对她的经验和整体proffesionalism的员工他们没有意义。我已经强调,因为我的狗病了,我不得不支付费用的口袋里。粗鲁的!粗鲁!粗鲁!我告诉别人,我知道远离这个地方!

足够多的员工/员工与我们交流和照顾我们的猫尿问题,然而事实并非如此。他们让我们等待几个小时没有更新,员工很粗鲁,不专业,有可怕的听力,因为没有人听我们说。他们想要稳重我们的猫看他!可怕的可怕的可怕的经历。他们不喜欢猫。他们喜欢狗。这也是令人不安的是显而易见的。

当我的猫快死了,没有24小时兽医接近我问我有什么建议可以给帮助我的死猫。接电话的前台无礼地通知他们不能做任何事情在电话里(这是显而易见的,我打的是国家3小时时差,没有开放24小时兽医)可能是更尊重你的语气。和交付你的因为不情愿地表达任何情感或护理我的死去的动物。我曾经用这个办公室彭德尔顿军营的时候。现在我不会回去,即使你给我免费的宠物照顾生活。

我updting本文让人们知道,一旦我得到决策者面对他们很礼貌的和合理的。我以为坏的意图,但老实说,我想现在他们只是被工作和人手不足。这导致了可怜的通信和缓慢的反应。我想走我之前声明他们正在向社区癌症。

我的继母从提华纳救了一只小狗。我们带她去这个兽医立即因为她看起来苍白。我是一名兽医科技在ER所以我知道所有的迹象。我们等了几个小时没有更新。我等待……人们在我的ER等待所有的时间。但是我们一般更新的人。大约5个小时后我问了一个更新他们说细小测试是消极的,他们认为她很好。他们说他们要给她子问液体和抗恶心药物。我问他们做验血什么的,他们说没有必要,她很好。 I thought this was weird. A puppy that is pale should not be shoved out the door. At my hospital we wouldn't atleast recommend bloodwork or x-rays. They said they would bring her out in thirty minutes. An hour and a half went by (again, I get that things happen) and I asked if she could come out now they look confused and they said they couldn't find her crate. I explained that she didn't have it back there. Then they brought her out. We woke up today and she was dead. If they had even taken a minute to do some bloodwork or xrays or anything they likely would have discovered this 8 week old puppy was not ok. I told them she was pale. I told them she had black stool. I told them she wouldn't eat. Now she's dead. Below is a picture of her. Her name was Bonita. The even crazier part is we spent $700 but we would have spent $4000. The money didn't matter and they still were too lazy to even suggest bloodwork or xrays. They didn't even give us the option.

我的宠物死在那里。我们称为经理丽莎Romo找出发生了什么,而不是解释了1500美元的法案。我们已经支付了3400美元呆2天。他们是更糟。离开。丽莎Romo经理或业务所有者从来没有回应过我写道,打电话和发邮件新(?)下丽贝卡Donnarumma企业主告诉他们我珍贵Sugarray收到疏忽照顾导致他的死亡。仍然没有回应。

已经把我们的宠物11年VCA Encinitas和24/7的服务一直很满意。然而,VCA决定终止该位置作为医院要求下班后紧急情况在卡尔斯巴德这个设施。低的是6个月以后,我们的一个哈士奇在晚上一点响尾蛇晚了(幸运的是,他收到了一条响尾蛇疫苗几个月前)迫使我们赶快把他送到卡尔斯巴德位置。首先,因为Covid设施被锁定,所以我们只通过对讲机沟通疯狂通过电话告诉我们必须在登机。然后他们没有记录我们的宠物不仅要求我们填写文书工作在他们甚至会把狗之前,他们是官僚和短,绝对关键的浪费时间,最后把我们的宠物治疗。没有借口没有位置之间的共享我们的宠物的历史,没有借口推迟承认和处理紧急情况。在未来我们将带我们的宠物去蔬菜应急设施在恩埃尔卡米诺的。

护理是伟大的但他们长期人手不足。在多个场合我不得不暂停等待15分钟或更长时间。

这个地方在卡尔斯巴德法拉第,他们自称为24/7紧急和1:30am他们拒绝了我的猫生病了,并告诉我他们只关心垂死的动物。我的猫生病了痛血尿和呕吐。他们只是拒绝了我,我不得不寻找另一个应急医院英里之外谁能照顾我的猫。很恶心。这个地方是不可靠的不专业和反应迟钝的如何。

底线,如果你有一只宠物病危,你不愿意支付1000美元的咨询和血液工作(就开始理解发生了什么),不要把你的狗。他们不会对待他们,他就过去在一个寒冷的平坦的金属床上人们广泛的眼盯着他。我为他们付300美元最初看一看他们所做的,希望他们能更加积极主动的不是因为驱动业务的钱,(同意治疗的狗),而是因为在这个世界上我们需要更多的专业人士,不仅是底线。从商业模式我分享只是一厢情愿,但生与死的问题不应减少到业务事务。祝福每个人都生病的狗。

我把我的猫在这里他们固定的他我的意思是我的猫意味着世界对我有他固定棒极了。他吃了飞镖,现在他比以前好多了

虽然我们欣赏兽医和科技的照顾我们的宠物,他们真的需要提高他们的过程的金融协调和培训所有员工遵循相同的协议。消费者有权获得准确的财务估计宠物主人通过书面同意或批准邮件确认之前。我们给出了错误的信息估算成本2不同的时间和最终的账单还包括费用甚至没有发生,然后在我们的审查和删除请求删除。决定之前有我们的狗呆在CVS与我们的兽医外科手术后,我们需要估计,看看我们甚至可以负担得起24小时手术后的护理。我们引用了约400美元的1日24小时电话。一旦我们把宠物从我们收到的电子邮件的估计超过1000美元,比预期更多的考虑到语言估计。尽管如此,我们觉得我们没有太多的选择,因为我们的狗已经在。我们通过电子邮件批准了第一个24小时收费和支付了定金。在兽医的建议下,我们被鼓励把宠物照顾另一个24小时监控。了解我们的财务约束,我们又叫什么估计会在接下来的24小时,也引用的成本只有16小时,看看我们可以负担得起的选择。 The financial coordinator reviewed our bill and confirmed that after our first 24 hours, our total was $885 which was below the deposit amount we paid as they didn’t run some of the labs or give certain misc. meds that were on the first estimate. We were then given a verbal estimate for our first 24 hours + additional 16 for $1047 and then a quote of our first 24 hours plus an additional 24 hours for $1177.42. We verbally approved the additional hours and were told we would receive the new estimate via email within the hour. This was around 7:00 pm. We never received the new estimate and did not approve or receive any new requests for a deposit like we did the first 24 hours. When we were contacted by the Office Manager the next morning (12 hours later) our bill was over $1600. We were extremely surprised that the total was already over the 48 hour quote at only 36 hours. We confirmed that it was higher than the verbal quote we received and that we still never received the emailed estimate to authorize. They told us that the coordinator is not going to call us in the middle of the night with new charges. Mind you, the start of the next 24 hours would have been 8:00 pm not the middle of the night. Furthermore, it’s a 24 hour hospital that we had been calling several times per night and received updates mid-night from Doctors. I would imagine if there was another financial need such as an emergency treatment in the middle of the night that they would be required to contact the owner to get authorization of both the service and the associated costs. We feel that they should have honored the verbal amount given since they never emailed the new written estimate and we never authorized the new amount other than the lesser amount we verbally approved. Furthermore, our Vet tried to speak with the CVS vet and they did not want to speak to them as we were approving to discharge the animal. They also refused to give us the food that they told us over the phone we could ask for a few cans of to take home. We felt like we were suddenly being treated poorly because we chose to discharge our pet due to financial constraints and were in disagreement regarding the bill. It was a very sour ending to an already stressful and expensive situation where all we wanted was to give as much care as we could reasonably afford for our pet and trust that we were given accurate information to inform our decision to extend care. Please improve in this area so that owners have correct information and so that there is a approved paper trail with consent in the case that the verbal total is not going to match actuals.

给我们很多不一致的信息在整个访问。我理解这是一个紧急医院,但所有宠物都应该照顾同样等待6小时后等待时间。试图给他们第二次机会救赎自己的绝对最低。所以我在谷歌。很失望,没有兑现丽莎的部分“调查不一致”

注意‼‼‼‼强烈不建议来这家医院,除非你觉得扔掉你的钱这是现货哈哈。完整的笑话来了。我叫多长时间等待时间过夜,被告知2 - 3小时。一旦我到达他们告诉我,等待时间是5 - 6…一旦他们把我的宠物在他们告诉我他们会运行一些测试,它将会非常快。我到晚上11点。我的宠物没有得到释放,直到5:30am从尿液样本。然后他们告诉我我将会收取一定的电话。一旦我到达门他们增加另一个几百。真的不专业人员。 To top it off I get send home with medicine saying about pills... I received a liquid medicine and when I call to ask what I should do they tell me we will give you a call back we are too busy rn... THESE PEOPLE DO NOT CARE ABOUT YOUR PET!!! THEY JUST WANT YOUR MONEY!!

我的英国牛头犬会死如果没有这个机构呈现快速服务。我要感谢这里的每个人都从前台职员的外科医生救了甜面包的命。他们把不可能的,我的狗不应该活着。我是个rn和8404陆军医护兵,我知道不可能积极的结果是我最好的朋友。不管我写什么不会做这个地方的正义。谢谢你亚历克斯

感谢上帝CVS卡尔斯巴德。我们的狗有一个狐尾堵在他的鼻子和打喷嚏血迹。七个兽医拒绝了美国的援助,因为他们太忙,但是我们CVS卡尔斯巴德挤压。他们能够找到狐尾。我太感激他们能看到我们的狗。他们是超级专业,超级好,伟大的‘病床边的态度’。谢谢谢谢谢谢CVS照顾我们的孩子,听到我声音的绝望当我不知道别的地方去。

2/23/2021我叫VCA卡尔斯巴德,我过去没有问题,请求医生看到我8周大的小狗,有持续腹泻带血。定期审查无法工作,我去一直VCA。接电话的那个女人告诉我,他们不能看到我的小狗。她说,“我们是一个一级创伤应急兽医和只看到紧急问题”!我说:“一只小狗与腹泻带血不紧急”她说没有不但是我可以给你其他兽医的名字可以见到她。我很震惊和失望。他们是一个24小时应急医院为了什么?当她把它一级创伤吗?什么?我从来没有一个问题他们看到我高级狗在短时间内,包括几个月前。 I was able to get in with Surfside Animal Hospital for tests and treatment and the service was amazing. I will never use VCA again. I will no longer be able to trust their judgement when they feel bloody diarrhea is not an emergency.

医生和员工是富有同情心的、人道的,知识渊博的。我们有信心的能力好好照顾我们的狗。他们真正关心的幸福你的动物。感谢大家!

神奇的员工!照顾我们的下文。非常关心,彻底和擅长他们所做的事情。强烈推荐。

我们的猫童子军IBD或类似的东西。我们有伟大的治疗从本尼迪克特博士和整个VCA团队!

卡尔斯巴德的医院是最好的。我们把我们的小可可去年她得了糖尿病ketoacidisos他们非常努力救她……时候让她去他们的同情心去超越。我们救了一个大约一个月后我们失去了可可,两天前她变得迟钝和不吃。我们能想到的是“我们不能失去另一个。”They admitted her and ran a multitude of tests. They kept us in the loop and took care of our precious one. We don't know the diagnosis yet, waiting for results but we know whatever happens, they will be there for us with care, compassion and the best of care.

休假CVS的医生救了我的狗。两年前我的一般的兽医告诉我并没有太多的我们可以做我4岁的黄金,谢尔比。现在,两年后她看起来健康,像一个无忧无虑的小狗和她的测试都是近乎完美的。谢谢你！

医生和专家似乎给病人很多照顾,每天给我评论事情进展如何,他们做得很好。我的问题是人们在前台和非医生传递错误的信息给我。这些每日放射治疗需要大约2个小时,我被告知需要4 - 5小时最后一天作为测试是必要的。所以我做了计划,然后确认第二天的appt,有人告诉我错误的,它只会花2小时。从我所看到的很多不好沟通。我也告诉天手术禁食,询问后,我给他们少量。我不使用信用卡和现金支付。我去学校需要支付5800美元一天75%开始,前台不会计算现金在我面前,想把它在回到她是看不见的。她只说她不舒服计算在我的前面。她不会让步,我不得不在她面前,她不理我。 In summary, the specialist and doctors I feel did a good job but lots of issues their help...

2018年之后这个地方从来没有相同的可怕的经历为我的宠物和我自己

非常感谢细心和贴心照顾我们的猫,花生酱,淋巴瘤的治疗。我们非常希望他有更多的时间与我们,感谢工作人员VCA加州兽医专家。肿瘤学家和技术员美妙和花生酱总是回来感觉更好和更精力充沛(闻起来像他搂抱的女士在医院):)

带着我们的狗的咳嗽,我们定期审查错过他们的诊断和VCA发现他肺炎。他们让他过夜静脉注射抗生素等,让他回到健康。很难处理任何与Covid但这些天工作人员和Drs是伟大的!非常关心和帮助。强烈推荐!

VCA狗救了我的生命。他们也让我冷静,很善解人意,我的心境。从莫妮卡接待神奇的医生,对我的积极的经验,尽管我不能说环境。? ? ? ? ? ? ? ? ? ? ? ?

收到这个消息,我心爱的宠物得了癌症,需要辐射后手术。我会见了团队,由博士Olgilvie周五,周二开始治疗。绝对没有压力来进行辐射和他们仔细解释我所有的选择不仅以极大的关怀和关心我德但对我来说。兰德尔,技术员负责辐射,然后我能要求。他非常小心的德西和我自己,让我公布和通知。兰德尔是我们的天使,我将真正的感激他。如果你想让你的宠物有最好的保健和治疗由工作人员好像他们是家人,然后去加州VCA兽医专家。VCA多给了我两年,我的甜美的女孩,我不会有,我很感激!

我见过的最好的经验与兽医。这些家伙是惊人的和能容纳我的狗,即使他们在一个拥挤的时间表。我与所有的人包括外科医生做手术我的狗,都是惊人的,超级knowledeable,感到真正的爱对我的狗。我强烈推荐!